TYPES OF CUSTOMER SERVICE REPS
A1 A2 B1 B2 C1 C2
gift
US / gɪft /
•UK / ɡɪft /
- noun
- Something given to another for a reason; present
- Special skill or natural ability to do something
until
US / ənˈtɪl /
•UK / ʌnˈtɪl /
- conjunction
- Up to; to a time when something happens
- preposition
- Before (a specific time)
two
US / tu: /
•UK / tu /
- number
- 2
anything
US / ˈeniθɪŋ /
•UK / ˈɛniˌθɪŋ /
- pronoun
- A thing of any kind
something
US / ˈsʌmθɪŋ /
•UK / ˈsʌmθɪŋ /
- adverb
- In some degree or measure
- noun
- a person or thing of some value or consequence
- pronoun
- Thing that is not yet known or named
- Approximately
call
US / kɔ:l /
•UK / kɔl /
- noun
- A order or request for action
- The sound an animal makes, often when in danger
- A correct prediction, e.g. a decision in a game
- A short visit to a place or person
- A decision by a referee or umpire in a game
- verb
- To make a request or order for action
- (Animal) to make sounds to warn of danger
- To announce the date of an election
- To make a judgment about something
- To give someone or something a name
- To guess in advance the result or outcome
- To visit a place or person for a short time
- To phone someone
- To speak, announce or shout in a loud voice
another
US / əˈnʌðə(r) /
•UK / əˈnʌðɚ /
- adjecitve
- One more, but not this
- determiner
- One more added
- pronoun
- One more (thing)
back
US / bæk /
•UK / bæk /
- adjecitve
- Farthest from the front e.g. in a classroom
- adverb
- Have returned to a place you were before
- noun
- The part of a chair that the upper body leans upon
- Location at the rear of something
- The reverse of side something
- Area on the rear of your body
- verb
- To bet money on something
- To go backwards in a car
- To support and encourage someone or some cause
come
US / kʌm /
•UK / kʌm /
- verb
- To arrive at a place
- (Of mail) to be delivered
- To move toward someone; go with someone
- To reach a certain point or state
help
US / help /
•UK / hɛlp /
- noun
- Something given to enable a person to do something
- Assistance given to someone in need
- Someone who makes something easier or possible
- verb
- To act to enable a person to do something; assist
- To make something better or less difficult
hang
US / hæŋ /
•UK / hæŋ /
- verb
- To attach a picture, photograph etc. onto a wall
- To float, move softly, or remain in the air
- To kill by putting a rope around neck and dropping
- To remain undecided, unsolved or unclear
put
US / pʊt /
•UK / pʊt /
- phrasal verb
- to make a light stop shining by pressing or moving a switch
- verb
- To move or place a thing in a particular position
- To rate something in importance or value
- To write or say something in a certain manner
policy
US / 'pɒləsɪ /
•UK / ˈpɑlɪsi /
- noun
- Document stating terms of an insurance agreement
- Course of action proposed by an organization, etc.
any
US / 'enɪ /
•UK / ˈɛni /
- adjecitve
- One, or some, no matter which
- pronoun
- One (thing) of many; some
think
US / θɪŋk /
•UK / θɪŋk /
- verb
- To have an idea about something without certainty
- To have an idea, opinion or belief about something
and
US / ənd /
•UK / ənd, ən,ænd /
- conjunction
- Used to refer to two or more things
- Plus; in addition; on top of that
- Used to introduce an action that follows another
name
US / neɪm /
•UK / nem /
- noun
- What something or someone is called
- verb
- To state what someone is called, e.g. John
birth
US / bɜ:θ /
•UK / bɜ:rθ /
- noun
- Time when a baby or young animal is born
- Beginning of something
- Social position based on the family you come from
down
US / daʊn /
•UK / daʊn /
- adjecitve
- Being sad, sick, or unhappy
- Not operating, working, or functioning as expected
- adverb
- In a sitting or lying position
- Towards or on the ground, floor, or bottom
- Written or copied onto a piece of paper or book
- noun
- A period of play in American Football
- The soft, smooth hairs that cover a bird's body
- preposition
- Along something's path, course, or direction
- Going from a higher position to a lower position
- verb
- To eat or drink very quickly and without stopping
right
US / raɪt /
•UK / raɪt /
- adjecitve
- Correct or true
- The south side of you looking at the rising sun
- adverb
- Exactly in a place or time
- Being appropriate for a particular event
- In a straight or direct manner
- noun
- Something you are legally or morally allowed to do
- Ideal of what is just and good
- Political view based on conservatism
- verb
- To fix something previously wrong or unjust
- To make upright, as a boat that has turned over
prayer
US / prɛə /
•UK / prɛr /
- noun
- Words spoken to your god for help
- (+negative) small chance of succeeding
- Strong desire, wish, or hope for a thing to happen
that
US / ðæt /
•UK / ðæt, ðət /
- adjecitve
- The person or thing being talked about
- Used to identify something both the speakers know
- adverb
- Used to reinforce adjectives and adverbs
- To such a degree
- conjunction
- Used to connect a noun clause
- Used to introduce an adverbial clause
- Used to introduce a noun clause
- determiner
- Used as a noun to refer to something
- pronoun
- Referring an object far away
- Used to refer to the relative pronoun ‘which’
great
US / ɡreɪt /
•UK / ɡret /
- adjecitve
- Very large in size
- Very important
- Very good; fantastic; wonderful
- adverb
- Very good; better than before
- noun
- Successful and well-admired person
rebecca
US / rɪˈbɛkə /
•UK / rəˈbɛkə /
- noun
- The (notional) leader of a movement whose supporters attacked and demolished turnpike toll gates chi
whisper
US / 'wɪspə(r) /
•UK / ˈhwɪspɚ,ˈwɪs- /
- noun
- Act of talking without using your voice
- verb
- To talk with breath but no voice
spell
US / spel /
•UK / spɛl /
- noun
- Making some magic happen; form of words to do this
- Period of time; time when an action is being done
- verb
- To lead to future trouble
- To be able to write (or say) the letters of a word
like
US / laɪk /
•UK / laɪk /
- adjecitve
- Being equal in status or kind to something else
- Similar; the same
- adverb
- For example
- preposition
- Used as a filler; used to ad emphasis
- In a way similar to the way something is done
- Such as; for example
- verb
- To want to
- To find something pleasing; to prefer something
then
US / ðen /
•UK / ðɛn /
- adverb
- A time that is not now
- Following another thing in time or arrangement
- Following on reasonably from what was just stated
- At that time, not now
care
US / keə(r) /
•UK / kɛr /
- noun
- Treatment you receive for your health or safety
- Something that a person worries about
- verb
- To feel interest, concern, or worry
- To look after someone or something
stay
US / steɪ /
•UK / ste /
- noun
- Legal order to stop or delay an action
- Strong rope or wire that supports a ship's mast
- Period of time spent living in or visiting a place
- verb
- To keep trying without giving up
- To remain in the same place and not move away
- To spend time visiting a place or someone's home
get
US / ɡet /
•UK / ɡɛt /
- verb
- To become affected by illness or disease
- To begin to feel or understand an emotion or idea
- To send or bring someone or something home, etc.
- To go somewhere to obtain something
- To (cause to) do a particular thing
- To obtain, receive or be given something
- To currently have
- To prepare for use
- To understand something being said or read
what
US / wɒt /
•UK / hwɑt, hwʌt, wɔt, wʌt,hwət, wət /
- pronoun
- Thing or things that; the same kind as
- Used to emphasize something you are about to say
- adjecitve
- Used to refer to a particular amount, or number
- Used to place emphasis on a particular quality
- adverb
- To a certain degree
- determiner
- Question words used for asking for information
- exclamation
- Used to express excitement, shock, or surprise
- Used to ask people to repeat something they said
grocery
US / 'ɡrəʊsərɪ /
•UK / 'ɡroʊsərɪ /
- noun
- Daily foods such as flour, sugar, and tinned foods
hard
US / hɑ:d /
•UK / hɑː(r)d /
- adjecitve
- Difficult to do; difficult to understand
- (Of facts) not able to be misunderstood; clear
- (Of alcohol) strong
- Involving or requiring lots of work, effort, care
- Being full of pain, trouble, and problems
- Strong
- (Of edge) clear; sharp
- Difficult to bend, break or cut; solid
- adverb
- With lots of force, power, or impact
step
US / step /
•UK / stɛp /
- noun
- Movement done as part of a particular dance
- Distance covered by one movement of a leg; stride
- One part or stage in a process
- Sound made by the feet while walking; footstep
- Flat horizontal piece that forms stairs
- verb
- To raise and moving the foot to put it down
hit
US / hɪt /
•UK / hɪt /
- noun
- A planned killing, usually for money
- Song, movie etc. that is successful
- When someone strikes someone or something
- Time when a player makes contact with the ball
- Time when a website is accessed
- verb
- To have a negative impact on a person/place/thing
- To press something, such as a button or switch
- To suddenly realize the importance of something
- To move your hand, a bat, etc. against with force
- To fight, attack or damage something or someone
- To arrive at a specific place, level, or goal
- To make contact with the ball in a game or sport
second
US / 'sekənd /
•UK / ˈsɛkənd /
- adjecitve
- 2nd; the one following first
- noun
- Unit of time; one sixtieth of a minute
- Short period of time that you wait for someone
- (Do) soon
first
US / fɜ:st /
•UK / fɚst /
- adjecitve
- 1st; Coming before all others in time or place
- noun
- Something that has not happened before
- Position of the winner of a competition
number
US / ˈnʌmbə(r) /
•UK / ˈnʌmbɚ /
- noun
- Symbols such as 1, 2, 56, 793
- Particular song or dance performed during a show
- Total quantity or amount of things
- verb
- To put numbers on things
- To assign a sequence within a group, series, set
- To claim to be part of a larger group, series, set
tell
US / tel /
•UK / tɛl /
- verb
- To (strongly) advise a person to do something
- To be able to guess
- To say or communicate information to someone
- To inform, but without speaking; indicate
- To have a negative effect on someone
- To order someone to do something; command
- To recognize something based on certain signs
- To report something to an authority
- To explain something or teach someone something
verify
US / 'verɪfaɪ /
•UK / ˈvɛrəˌfaɪ /
- verb
- To prove that something is right, accurate or true
how
US / haʊ /
•UK / haʊ /
- adjecitve
- To what degree? in what amount?
- adverb
- (Used to explain the way to do something)
- exclamation
- For what purpose or reason?
- (Used to ask someone or something's condition)
the
US / ðə /
•UK / ðə /
- article
- Used to refer to something already mentioned
- Used to show there is only one of something
- determiner
- Used to describe all of a family
phone
US / fəʊn /
•UK / foʊn /
- noun
- Machine used to talk to someone who is far away
- verb
- To talk to someone using a telephone
man
US / mæn /
•UK / mæn /
- noun
- Humans in general, including male and female
- An adult male human being
- Male who acts in a masculine way; not like a woman
- verb
- To control or operate (a machine); be in charge of
- To operate a machine (a boat, etc.)
let
US / let /
•UK / lɛt /
- verb
- To allow someone to do something
- Introducing a suggestion to do something together
- To rent a house, etc. to others
this
US / ðɪs /
•UK / ðɪs /
- adjecitve
- Used to indicate something already been discussed
- Used to indicate something happening around now
- adverb
- An indication by a physical motion or gesture
- A specific amount of
- determiner
- Person, thing, or idea near you
- pronoun
- Person, thing that has already been discussed
strength
US / streŋθ /
•UK / strɛŋkθ, strɛŋθ, strɛnθ /
- noun
- Condition of being strong
into
US / 'ɪntə /
•UK / ˈɪntu /
- preposition
- Moving or going inside something
- In the same direction as; in the direction of
- So as to become; taking the state of
identify
US / aɪ'dentɪfaɪ /
•UK / aɪˈdɛntəˌfaɪ /
- verb
- To indicate who or what someone or something is
person
US / 'pɜ:sn /
•UK / 'pɜ:rsn /
- noun
- Man, woman or child
you
US / jʊ /
•UK / ju /
- pronoun
- Person someone is speaking or writing to
- Person or people in general
little
US / 'lɪtl /
•UK / ˈlɪtl /
- adjecitve
- Being short in length of time
- Not great in size, amount, or degree; small
- Being very young or younger than others
- adverb
- By an amount or degree that is not very much
- Not often; rarely
- noun
- A person's name
payment
US / ˈpeɪmənt /
•UK / ˈpemənt /
- noun
- Amount of money that is paid for something
suggest
US / səˈdʒest /
•UK / səɡˈdʒɛst, səˈdʒɛst /
- verb
- To mention something that could be done; propose
tag
US / tæɡ /
•UK / tæɡ /
- noun
- Child's game in which one person chases the others
- A name or label on something or someone
- Act of touching someone you are chasing in a game
- verb
- To apply a name or label to something or someone
- To touch someone you are chasing in a game
his
US / hɪz /
•UK / hɪz /
- pronoun
- Something belonging to a male person
transfer
US / træns'fɜ:(r) /
•UK / trænsˈfɚ /
- noun
- Moving to a different place, job, or school
- Act of giving the right to a property to another
- Picture that is pressed to copy it onto something
- Use of ideas or skills in a different situation
- Ticket allowing you to get on another plane, bus
- verb
- To move to a different place, job or school
- To give someone an illness through contact
- To give someone your right to a property
- To move something from one place to another
- To use ideas or skills in a different situation
- To get off a plane, bus etc. and get on another
know
US / nəʊ /
•UK / noʊ /
- verb
- To be familiar with a person or place, thing
- To feel sure or be convinced about something
- To discover or be aware of something
- To be able to distinguish
- To have knowledge of things
willing
US / 'wɪlɪŋ /
•UK / ˈwɪlɪŋ /
- adjecitve
- Act of making a choice
- verb
- To leave property to someone after your death
- To use mental effort to make something happen
- To influence someone to do something
- To make something happen by strongly wanting it
onto
US / ˈɒntə /
•UK / ˈɑnˌtu, -tə, ˈɔn- /
- preposition
- Towards a certain direction/into a certain area
social
US / ˈsəuʃəl /
•UK / ˈsoʃəl /
- adjecitve
- Involving activity with people, e.g. in free time
- Liking being with other people; friendly
- Living together and depending on each other
moment
US / 'məʊmənt /
•UK / 'moʊmənt /
- noun
- Very short or brief period of time
- A particular period in time
could
US / kəd /
•UK / kʊd /
- other
- Past form of 'can' to mean have ability
- Used to ask for something politely, or to offer
next
US / nekst /
•UK / nɛkst /
- adverb
- The one that follows another in time or order
- At a time or place directly after the present one
- noun
- The one that follows after
- adjecitve
- Immediately after the previous one
- First occurrence after the present one
last
US / lɑ:st /
•UK / læst /
- adjecitve
- Most recent; the latest
- The one before
- adverb
- Final; with nothing following; after all others
- Most recent; the latest
- determiner
- The one at the end
- verb
- To remain or continue for a certain period of time
pregnant
US / ˈpregnənt /
•UK / ˈprɛɡnənt /
- adjecitve
- Carrying your unborn baby inside you
with
US / wɪð /
•UK / wɪð, wɪθ /
- preposition
- As an employee of a certain company
- Against something or someone
- By using something as a means
- Due to; because of
- Including
- Possessing as a feature
- Related to
- (Of the manner/attitude by which you do something)
- Used to express that people or things are together
hear
US / hɪə(r) /
•UK / hɪr /
- verb
- To be aware of sound; to perceive with the ear
- To be told or find out information or facts
- To consider or listen to a court case
have
US / həv /
•UK / hæv /
- verb
- To drink, smoke, eat or use something
- To experience the effects of something
- To organize an event, or join in an activity
- To own, possess, or hold something
- To cause to happen or produce a particular effect
belong
US / bɪ'lɒŋ /
•UK / bɪˈlɔŋ /
- verb
- To be a welcomed as a new member of a group
- To own something
- To be in the right place or situation
cut
US / kʌt /
•UK / kʌt /
- noun
- Act/instance of reducing the size or amount of
- Small opening made using a sharp object, knife
- A wound on someone's skin caused by a sharp object
- verb
- To reduce the size or amount of something
- To use knife or scissors to divide, open surfaces
good
US / ɡʊd /
•UK / ɡʊd /
- adjecitve
- Proper, appropriate or right
- (Of an amount) enough; plenty
- Excellent; high quality
- Acting well or properly; of moral character
- In a positive or happy emotional state
- noun
- Advantage or benefit
somebody
US / 'sʌmbədɪ /
•UK / ˈsʌmˌbɑdi, -ˌbʌdi, -bədi /
- noun
- Important well-respected person
- pronoun
- Person who is not known or named
not
US / nɒt /
•UK / nɑt /
- adverb
- Word indicating the negative
- (Used to form the negative of verbs)
give
US / ɡɪv /
•UK / ɡɪv /
- noun
- Degree of flexibility in something, a material
- verb
- To hand over or present something to someone
- To cause someone to have or experience something
fee
US / fi: /
•UK / fi /
- noun
- Amount of money paid for a particular service
now
US / naʊ /
•UK / naʊ /
- adverb
- At the present time or moment
- Right away or in the next possible moment
- Used to refer to something that just happened
- Time between the present and a moment in the past
- conjunction
- Resulting from or because of something
slow
US / sləʊ /
•UK / sloʊ /
- adjecitve
- Lacking activity, busyness or excitement
- (Clock) showing time earlier than the actual time
- Having difficulty understanding simple things
- Moving or happening without speed; not fast
- verb
- To move, with less speed than before
- To move or go without much speed
really
US / ˈri:əli /
•UK / ˈriəˌli, ˈrili /
- adverb
- Used to stress something that is said; definitely
- In a true or accurate manner
- Very
nobody
US / ˈnəʊbədi /
•UK / ˈnoʊbədi /
- pronoun
- No person; no one; not any person
starbuck
US / ˈstɑrˌbʌk /
•UK / /
please
US / pli:z /
•UK / pliz /
- adverb
- Used when you politely ask people for things
- verb
- To entertain someone, by dancing, singing etc.
- To make someone happy by doing something
can
US / kæn /
•UK / kən,kæn /
- noun
- A metal container for storing food
- other
- Able to; have the skill to; have the time to
- verb
- To have permission to
- To be possible to do
- To preserve food by sealing it in a metal container
would
US / wʊd /
•UK / wʊd /
- other
- Used to indicate something imagined
- Used to ask or request something politely
- Verb used to indicate possibility, request etc.
- Used to indicate a preference
- Used to indicate a reaction
- Indicates something that occurred repeatedly
- Used to indicate willingness or ability to do
survey
US / 'sɜ:veɪ /
•UK / ˈsɜː(r)veɪ /
- noun
- Broad view or general description of something
- Act of measuring land or property to make a map
- Set of questions used to ask people about a topic
- verb
- To offer a broad view or general description
- To measure an area of land to make a map of it
- To ask people a question about a particular topic
card
US / kɑ:d /
•UK / kɑ:rd /
- noun
- One of 54 pieces of paper used in a game of cards
- Small piece of paper or plastic used as ID
- verb
- (Golf) to record how many hits you took
well
US / wel /
•UK / wɛl /
- adjecitve
- Being in a fortunate, good condition or state
- Healthy and in good condition
- adverb
- In an acceptable, proper, or successful manner
- In a complete, total, or full manner
- A great and considerable degree
- In a successful way, in a good or satisfactory way
- exclamation
- Used to begin or continue a particular statement
- Used to show you want to start saying something
- Used to express that you are waiting for a reply
- You say this to change the topic of a conversation
- Used to indicate you are making a final remark
- noun
- Long deep hole in the ground to get water
- verb
- To cause your eyes to fill with tears
time
US / taɪm /
•UK / taɪm /
- noun
- Speed at which music is played; tempo
- Point as shown on a clock, e.g. 3 p.m
- Number of hours, minutes needed to do something
- Occasion when something happens
- Period or occasion that something occurred
- Period in history or the past
- Something measured in minutes, hours, days, etc.
- How long an event takes; duration
- verb
- To check speed at which music is performed
- To choose a specific moment to do something
- To measure how long an event takes, e.g. a race
- To schedule something to occur at a specific moment
set
US / set /
•UK / sɛt /
- adjecitve
- Prepared for something; ready
- noun
- Complete group of something
- Place where a television show or movie is filmed
- Group of games in a tennis match
- Device that receives radio or television signals
- verb
- To make a clock state or ring at a particular time
- To decide upon or choose something
- To make something ready for use (e.g. table)
- To decide on a price for something
- To become hard (of glue, concrete etc.)
- To be located in a specific place or time
- To put (e.g. a vase) down carefully in a place
- To put someone in a certain condition or state
- (Of the sun) to go lower than the horizon
for
US / fə(r) /
•UK / fɔr,fə /
- preposition
- Used to show the purpose, or need of something
sweet
US / swi:t /
•UK / swit /
- adjecitve
- Having a gentle, likable nature
- Making one feel happy, pleased or content
- Cute in appearance
- Tasting like sugar; containing sugar
- noun
- Piece of candy, or other food containing sugar
insurance
US / ɪnˈʃʊərəns /
•UK / ɪnˈʃʊrəns /
- noun
- Protection against loss/injury/death you pay for
hello
US / hə'ləʊ /
•UK / hɛˈlo, hə- /
- exclamation
- What you say when you meet someone
short
US / ʃɔ:t /
•UK / ʃɔrt /
- adverb
- Less than what is needed
- Suddenly stopping what you are saying or doing
- verb
- (Of electric circuit) to spark because faulty
- adjecitve
- Measuring a small distance
- Happening for a small amount of time
- Unfriendly or rude
computer
US / kəmˈpju:tə(r) /
•UK / kəmˈpjutɚ /
- noun
- Machine for storing data, accessing the internet
sound
US / saʊnd /
•UK / saʊnd /
- adjecitve
- Sensible, dependable and reliable
- Unbroken or undisturbed, as of sleep
- Firm or solid in structure
- Sane; not mentally ill
- Clearly reasoned; involving sense, good judgment
- noun
- Unique quality that characterizes a style of music
- Waves traveling in air or water that can be heard
- verb
- To seem or appear to be, from what was said
- To say in a clear deliberate manner
- To make a noise, e.g. to ring a bell
line
US / laɪn /
•UK / laɪn /
- noun
- Border that divides two places or regions
- Long crease in the skin, often from age
- Mark that is long, straight and very thin
- Row of words, letters or numbers that are written
- Telephone connection
- People waiting one behind the other; queue
- Long thin wire, e.g. for electrical signal
- verb
- To put material along the inside of something
talk
US / tɔ:k /
•UK / tɔk /
- noun
- Style of speaking
- Discussion between two countries
- Giving information in front of people; lecture
- Saying things or ideas to someone with words
- verb
- To make a formal speech about something
- To say things or ideas to someone with words
ask
US / ɑ:sk /
•UK / æsk /
- verb
- To say to someone that you want something
sorry
US / ˈsɒri /
•UK / ˈsɑ:ri /
- exclamation
- What you say to admit you were wrong
- adjecitve
- Causing others to feel pity; poor
- Feeling regret or sympathy about wrong thing
just
US / dʒʌst /
•UK / dʒʌst /
- adjecitve
- Proper or appropriate; as is deserved
- Doing or being what is right or fair
- Legally correct; having enough evidence
- adverb
- Almost; nearly
- Exactly at the time of
- Exactly (the same as, like)
amazing
US / ə'meɪzɪŋ /
•UK / ə'meɪzɪŋ /
- adjecitve
- Surprising in a pleasing way
- verb
- To cause wonder; to surprise completely
madam
US / ˈmædəm /
•UK / ˈmædəm /
- noun
- Way to refer to an older woman you do not know
account
US / ə'kaʊnt /
•UK / əˈkaʊnt /
- noun
- An advantage
- Arrangement with a bank to keep your money for you
- An invoice for things bought
- Arrangement whereby you can use online services
- A description, often written, of events; report
replacement
US / rɪˈpleɪsmənt /
•UK / rɪˈplesmənt /
- noun
- Getting a new object to use instead of an old one
sir
US / sɜ:(r) /
•UK / sɚ /
- noun
- Form of polite address to a man you do not know
- Title used to address men with authority
all
US / ɔ:l /
•UK / ɔl /
- adverb
- Completely; totally
- determiner
- Being every one of something
- pronoun
- 100% of something; the complete amount
take
US / teɪk /
•UK / tek /
- noun
- Filming of a single scene for TV or the movies
- verb
- To accept something that is offered
- To use a method of traveling, e.g. a bus or train
- To use a camera to make (a photo)
- To pick up something and go away with it
- To study a subject in school
- To attempt to pass (an exam)
- To require a certain amount of time, money, space
pay
US / peɪ /
•UK / pe /
- noun
- Money you receive from your job, work, etc.
- verb
- To give money for goods or work done
- To give (attention, respect, etc.) to
- To be punished or suffer for something you did
- To make (a visit) to a person or place
yes
US / jes /
•UK / jɛs /
- adverb
- Way to say you agree or will do something
remove
US / rɪˈmu:v /
•UK / rɪˈmuv /
- verb
- To get rid of something completely
- To make someone leave his or her job or position
- To move, erase or take away from a place
- To take something off (e.g. clothing)
return
US / rɪ'tɜ:n /
•UK / rɪ'tɜ:rn /
- adjecitve
- Do again; repeated
- noun
- Faulty or unwanted product sent back to a company
- Enter key; the main key on the computer keyboard
- Profit made as a result of a business activity
- Process of going back to a previous way or state
- verb
- To hit something back to the other player or team
- To come back after being away from somewhere
- To repay someone's actions, kindness etc.
- To put, bring, take, give, or send something back
- To occur again
else
US / els /
•UK / ɛls /
- adverb
- Otherwise; if you fail to
- (Of person place thing etc.) besides; in addition
department
US / dɪˈpɑ:tmənt /
•UK / dɪˈpɑ:rtmənt /
- noun
- Division of a larger part or organization
chance
US / tʃɑ:ns /
•UK / tʃæns /
- adjecitve
- Happening by luck; not planned
- Taking a risk to try something
- noun
- The way something happens without planning
- An opportunity; favorable circumstances, situation
- The possibility that something will happen
- verb
- To occur just through luck; happen
- To take a risk to try something
thank
US / θæŋk /
•UK / θæŋk /
- verb
- To tell someone you are grateful to them
look
US / lʊk /
•UK / lʊk /
- noun
- Person's beauty or physical attractiveness
- Particular style of dress, clothes, or appearance
- The way someone, something appears to be
- Act of searching for or examining something
- verb
- To appear to be; seem
add
US / æd /
•UK / æd /
- verb
- To include as well
- To put two things or numbers together, e.g. 2+2
old
US / əʊld /
•UK / old /
- adjecitve
- Having existed for a long time, not young or new
- Age of a person since birth
hold
US / həʊld /
•UK / hold /
- noun
- Section of a ship or plane used for storing things
- Influence or power held over someone
- Place of support for hands or feet when climbing
- verb
- To agree to keep something for someone
- To have the capacity to support/contain something
- To control an area and protect it from attack
- To not allow someone to leave a place
- To cause an event to happen at a place or time
- To use hands or arms to carry or keep something
- To have a specific quality or property
- To keep an image, belief or feeling in your mind
- To have or own something
- To wait before being able to talk on the phone
- To limit the movement of someone in a sport
US / meɪl /
•UK / mel /
- noun
- Soldier's coat of linked chains, worn long ago
- Sending, collecting, and delivering letters
- A letter, package or email
- verb
- To send a letter or email
will
US / wɪl /
•UK / wɪl /
- noun
- Desire or choice of someone
- Document saying who gets your money when you die
- Strong desire to do something; determination
- Desire to do something; strong wish to do
- other
- Used with verbs to express the future
- verb
- To leave property to someone after your death
- To use mental effort to make something happen
- Am (is, are) likely to do
- To influence someone to do something
- To make something happen by strongly wanting it
day
US / deɪ /
•UK / de /
- noun
- A period of 24 hours beginning at midnight
- The period of time when it is light outside
- Person's name
try
US / traɪ /
•UK / traɪ /
- noun
- Act of putting the ball over the rugby goal line
- verb
- To make an effort, to attempt to do something
- To examine someone or something in a court of law
- To test to see if it is good or you like it
- To make a person go through hardship; test
- To examine something to see if it works
someone
US / ˈsʌmwʌn /
•UK / ˈsʌmˌwʌn, -wən /
- pronoun
- Person who is not known or named
here
US / hɪə(r) /
•UK / hɪr /
- adverb
- In this place; at this location, position or time
use
US / ju:s /
•UK / ju:s /
- noun
- Ability to employ something
- Need to enable it to work
- Permission to do something with something
- Act of spending money
- Operation of a machine for its function
- verb
- To have; to eat, drink, consume etc.
- To need to operate or work
- To operate a machine, e.g. a computer
- To treat a person badly
- To do something with, for a task or purpose
speak
US / spi:k /
•UK / spik /
- verb
- To be able to use a certain language
- To use words to tell information, express thoughts
too
US / tu: /
•UK / tu /
- adverb
- In addition, also; with emphasis
- Say that something is more than you want
lose
US / lu:z /
•UK / luz /
- verb
- To be unable to keep in check or control something
- To decrease in value or quantity (e.g. weight)
- To stop having certain qualities or abilities
- To stop having or being entitled to
- To fail to win something that is being contested
- To be unable to find something you once had
- To be dependent on someone (used with 'not')
actually
US / ˈæktʃuəli /
•UK / ˈæktʃuəli /
- adverb
- Used to add new (often different) information
sure
US / ʃʊə(r) /
•UK / ʃʊr /
- adjecitve
- Having no doubts about something
- Have confidence in your own words or actions
- Firmly established or held; being firm or stable
- Being correct or true
- adverb
- What you say to agree willingly
four
US / fɔ:(r) /
•UK / fɔr, for /
- number
- 4
feel
US / fi:l /
•UK / fil /
- verb
- To be aware of or experience an emotion, sensation
- To sense through direct contact; touch