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Passport delays could mean holidaymakers forced to cancel half-term trips | ITV News

Video vocabulary

recruitment

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US / rɪ'kru:tmənt /

UK / rɪˈkrutmənt /

B2
  • noun
  • Act of enlisting people into the army

get

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US / ɡet /

UK / ɡɛt /

A1
  • verb
  • To become affected by illness or disease
  • To begin to feel or understand an emotion or idea
  • To send or bring someone or something home, etc.
  • To go somewhere to obtain something
  • To (cause to) do a particular thing
  • To obtain, receive or be given something
  • To currently have
  • To prepare for use
  • To understand something being said or read

tell

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US / tel /

UK / tɛl /

A1
  • verb
  • To (strongly) advise a person to do something
  • To be able to guess
  • To say or communicate information to someone
  • To inform, but without speaking; indicate
  • To have a negative effect on someone
  • To order someone to do something; command
  • To recognize something based on certain signs
  • To report something to an authority
  • To explain something or teach someone something

down

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US / daʊn /

UK / daʊn /

A1
  • adjecitve
  • Being sad, sick, or unhappy
  • Not operating, working, or functioning as expected
  • adverb
  • In a sitting or lying position
  • Towards or on the ground, floor, or bottom
  • Written or copied onto a piece of paper or book
  • noun
  • A period of play in American Football
  • The soft, smooth hairs that cover a bird's body
  • preposition
  • Along something's path, course, or direction
  • Going from a higher position to a lower position
  • verb
  • To eat or drink very quickly and without stopping

week

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US / wi:k /

UK / wik /

A1
  • noun
  • Period of seven days from Sunday to Saturday

what

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US / wɒt /

UK / hwɑt, hwʌt, wɔt, wʌt,hwət, wət /

A1
  • pronoun
  • Thing or things that; the same kind as
  • Used to emphasize something you are about to say
  • adjecitve
  • Used to refer to a particular amount, or number
  • Used to place emphasis on a particular quality
  • adverb
  • To a certain degree
  • determiner
  • Question words used for asking for information
  • exclamation
  • Used to express excitement, shock, or surprise
  • Used to ask people to repeat something they said

that

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US / ðæt /

UK / ðæt, ðət /

A1
  • adjecitve
  • The person or thing being talked about
  • Used to identify something both the speakers know
  • adverb
  • Used to reinforce adjectives and adverbs
  • To such a degree
  • conjunction
  • Used to connect a noun clause
  • Used to introduce an adverbial clause
  • Used to introduce a noun clause
  • determiner
  • Used as a noun to refer to something
  • pronoun
  • Referring an object far away
  • Used to refer to the relative pronoun ‘which’

people

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US / 'pi:pl /

UK / ˈpipəl /

A1
  • noun
  • Persons sharing culture, country, background, etc.
  • Men, Women, Children

about

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US / ə'baʊt /

UK / əˈbaʊt /

A1
  • adverb
  • To be ready to; going to
  • Nearly; approximately; roughly
  • Near; next to; close to
  • In every direction; in the area of
  • preposition
  • Concerning or of (a topic)

require

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US / rɪ'kwaɪə(r) /

UK / rɪˈkwaɪr /

A2
  • verb
  • To demand that someone does something
  • To need to do something, to make it necessary

case

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US / keɪs /

UK / kes /

A1
  • noun
  • Container used to carry things, e.g. clothes
  • Set of facts about a crime
  • Set of facts about an event
  • Example or instance of something
  • verb
  • To find out about a place, as in planning to steal

absolutely

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US / ˈæbsəlu:tli /

UK / ˈæbsəˌlutli, ˌæbsəˈlutli /

A2
  • adverb
  • Completely; totally; very

she

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US / ʃɪ /

UK / ʃi /

A1
  • pronoun
  • Female person or animal mentioned before
  • (Refers to female person mentioned before)

least

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US / li:st /

UK / list /

A1
  • adverb
  • In the smallest or lowest way
  • noun
  • Something that is of the lowest or smallest degree

despite

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US / dɪˈspaɪt /

UK / dɪˈspaɪt /

A2
  • preposition
  • Without being affected by something; in spite of

underway

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US / ˌʌndəˈweɪ /

UK / ˌʌndɚˈwe /

B2
  • adverb
  • Happening now

and

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US / ənd /

UK / ənd, ən,ænd /

A1
  • conjunction
  • Used to refer to two or more things
  • Plus; in addition; on top of that
  • Used to introduce an action that follows another

reopen

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US / ˌri:'əʊpən /

UK / riˈopən /

A2
  • verb
  • To open again or anew

decide

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US / dɪ'saɪd /

UK / dɪˈsaɪd /

A2
  • verb
  • To make a choice or choose after thinking about it
  • To make a legal judgment in court
  • to affect the result of something

destination

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US / ˌdestɪˈneɪʃn /

UK / ˌdɛstəˈneʃən /

B1
  • noun
  • The place you are traveling to

any

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US / 'enɪ /

UK / ˈɛni /

A1
  • adjecitve
  • One, or some, no matter which
  • pronoun
  • One (thing) of many; some

disruption

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US / dɪs'rʌpʃn /

UK / dɪs'rʌpʃn /

B2
  • noun
  • When a disturbance stops an activity in progress

approximately

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US / əˈprɒksɪmətli /

UK / əˈprɑksəmɪtlɪ /

A2
  • adverb
  • Around; nearly; almost; about (a number)

call

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US / kɔ:l /

UK / kɔl /

A1
  • noun
  • A order or request for action
  • The sound an animal makes, often when in danger
  • A correct prediction, e.g. a decision in a game
  • A short visit to a place or person
  • A decision by a referee or umpire in a game
  • verb
  • To make a request or order for action
  • (Animal) to make sounds to warn of danger
  • To announce the date of an election
  • To make a judgment about something
  • To give someone or something a name
  • To guess in advance the result or outcome
  • To visit a place or person for a short time
  • To phone someone
  • To speak, announce or shout in a loud voice

ten

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US / ten /

UK / tɛn /

A1
  • number
  • 10

issue

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US / 'ɪʃu: /

UK / ˈɪʃu /

A2
  • noun
  • Important topic discussed, debated or argued over
  • Single edition of a magazine
  • verb
  • To make something available to be used or sold
  • To deliver a statement, etc. in an official manner

ease

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US / i:z /

UK / iz /

A2
  • noun
  • State of being comfortable or relaxed
  • verb
  • To make something less difficult, tight, stressed
  • To move slowly and purposely to get in small space

another

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US / əˈnʌðə(r) /

UK / əˈnʌðɚ /

A1
  • adjecitve
  • One more, but not this
  • determiner
  • One more added
  • pronoun
  • One more (thing)

over

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US / 'əʊvə(r) /

UK / ˈovɚ /

A1
  • adverb
  • Finished; no longer happening
  • Towards the ground/away from a standing position
  • noun
  • A set of six consecutive balls bowled in cricket
  • other
  • Finished
  • preposition
  • Showing the relation when a thing is above another
  • On or covering something
  • Above or across something
  • More than you need
  • From one side to the other
  • In the direction of; toward

office

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US / ˈɒfɪs /

UK / ˈɔ:fɪs /

A1
  • noun
  • Room or building used for business
  • Important job position, often in a government

majority

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US / mə'dʒɒrətɪ /

UK / məˈdʒɔrɪti, -ˈdʒɑr- /

B1
  • noun
  • Amount that is more than half of a group

documentation

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US / ˌdɒkjumenˈteɪʃn /

UK / ˌdɑkjəmɛnˈteʃən /

B1
  • noun
  • Official papers that give information

their

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US / ðɛː /

UK / ðer /

A1
  • determiner
  • Belonging to them

due

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US / dju: /

UK / du, dju /

A1
  • adjecitve
  • When something is required or expected
  • Owed to a person as a right
  • noun
  • Something you deserve; something you can expect

worker

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US / ˈwɜ:kə(r) /

UK / ˈwɜ:rkə(r) /

A1
  • noun
  • Person who works

who

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US / hu: /

UK / hu /

A1
  • pronoun
  • Which person
  • Used to introduce information about people

all

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US / ɔ:l /

UK / ɔl /

A1
  • adverb
  • Completely; totally
  • determiner
  • Being every one of something
  • pronoun
  • 100% of something; the complete amount

take

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US / teɪk /

UK / tek /

A1
  • noun
  • Filming of a single scene for TV or the movies
  • verb
  • To accept something that is offered
  • To use a method of traveling, e.g. a bus or train
  • To use a camera to make (a photo)
  • To pick up something and go away with it
  • To study a subject in school
  • To attempt to pass (an exam)
  • To require a certain amount of time, money, space

add

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US / æd /

UK / æd /

A1
  • verb
  • To include as well
  • To put two things or numbers together, e.g. 2+2

work

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US / wɜ:k /

UK / wɚk /

A1
  • adjecitve
  • Activity completed in order to make money
  • noun
  • The product of some artistic or literary endeavor
  • Everything created by an author, artist, musician
  • Activity you do in order to make money
  • Place of employment
  • Final product or result of a some labor or effort
  • verb
  • To bring into a specific state of success
  • To be functioning properly, e.g. a car
  • To do your job in your company or workplace
  • To make an effort to do something
  • To operate a machine or device

they

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US / ðeɪ /

UK / ðe /

A1
  • pronoun
  • Two or more people, animals, or things

chris

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US / dʒɒʃ /

UK / dʒɑ:ʃ /

A1

between

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US / bɪˈtwi:n /

UK / bɪˈtwin /

A1
  • preposition
  • From one person, thing, or place, to another
  • In the space that separates two objects
  • Among two or more people who share something

customer

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US / ˈkʌstəmə(r) /

UK / ˈkʌstəmɚ /

A2
  • noun
  • Someone who buys goods or services from a business

bit

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US / bɪt /

UK / bɪt /

A1
  • noun
  • Device put in a horse's mouth to control it
  • Small piece of something
  • verb
  • (E.g. of fish) to take bait and be caught

travel

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US / ˈtrævl /

UK / ˈtrævəl /

A1
  • noun
  • Going to other places, esp. distant places
  • verb
  • To go to a place that is far away

staff

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US / stɑ:f /

UK / stæf /

A1
  • noun
  • Employees of a company
  • Long stick that a person uses to help them walk
  • verb
  • To hire workers for a business

you

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US / jʊ /

UK / ju /

A1
  • pronoun
  • Person someone is speaking or writing to
  • Person or people in general

january

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US / ˈdʒænjuəri /

UK / ˈdʒænjueri /

A1
  • noun
  • 1st month of the year

five

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US / faɪv /

UK / faɪv /

A1
  • number
  • 5

the

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US / ðə /

UK / ðə /

A1
  • article
  • Used to refer to something already mentioned
  • Used to show there is only one of something
  • determiner
  • Used to describe all of a family

person

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US / 'pɜ:sn /

UK / 'pɜ:rsn /

A1
  • noun
  • Man, woman or child

helpline

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US / ˈhelplaɪn /

UK / ˈhelplaɪn /

C2
  • noun
  • Phone number customers can call with problems

demand

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US / dɪ'mɑ:nd /

UK / dɪˈmænd /

A2
  • noun
  • Desire customers have to buy product, service
  • A strong request for someone to do something
  • verb
  • To strongly request someone to do something

choi

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US / ˈtʃɔktɔ: /

UK / ˈtʃɑktɔ /

A1

this

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US / ðɪs /

UK / ðɪs /

A1
  • adjecitve
  • Used to indicate something already been discussed
  • Used to indicate something happening around now
  • adverb
  • An indication by a physical motion or gesture
  • A specific amount of
  • determiner
  • Person, thing, or idea near you
  • pronoun
  • Person, thing that has already been discussed

solution

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US / səˈlu:ʃn /

UK / səˈluʃən /

A2
  • noun
  • Mix of a liquid and a solid or a gas
  • Way to solve or deal with a problem

although

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US / ɔ:lˈðəu /

UK / ɔlˈðo /

A1
  • conjunction
  • Despite the fact that; however

answer

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US / 'ɑ:nsə(r) /

UK / ˈænsɚ /

A1
  • noun
  • Reply to a question someone asks
  • Solution to a problem or test question
  • verb
  • To reply to a question someone asks
  • To solve a test question or a problem

three

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US / θri: /

UK / θri /

A1
  • number
  • Number 3

than

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US / ðən /

UK / ðən /

A1
  • conjunction
  • Used to compare two things that are not equal

stressful

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US / ˈstresfl /

UK / ˈstrɛsfəl /

A2
  • adjecitve
  • Worrying; causing tension

stress

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US / stres /

UK / strɛs /

A2
  • noun
  • Emphasis on part of a word or sentence
  • Pressure on something or someone
  • A state of mental tension, worry due to problems
  • verb
  • To emphasize one or more parts of a word, sentence
  • To put pressure on something or someone
  • To say your opinion strongly
  • To be in a state of mental tension due to problems

newlywed

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US / 'nju:lɪˌwed /

UK / ˈnuliˌwɛd, ˈnju- /

C2
  • noun
  • Someone recently married

cope

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US / kəʊp /

UK / koʊp /

A2
  • verb
  • To deal with something in spite of difficulties

thousand

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US / ˈθaʊznd /

UK / ˈθaʊzənd /

A1
  • number
  • Number 1,000

many

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US / 'menɪ /

UK / ˈmɛni /

A1
  • determiner
  • Used to refer a large number of things

already

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US / ɔ:lˈredi /

UK / ɔlˈrɛdi /

A1
  • adverb
  • Having happened or been done before this time

wait

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US / weɪt /

UK / wet /

A1
  • verb
  • To delay or not do something until later
  • To spend time until an expected thing happens
  • To remain in a place until a thing happens

million

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US / ˈmɪljən /

UK / ˈmɪljən /

A1
  • number
  • 1,000,000

matter

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US / 'mætə(r) /

UK / ˈmætɚ /

A1
  • noun
  • Material all things are made of that fills space
  • Problem or reason for concern
  • verb
  • To be of great importance; to count

try

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US / traɪ /

UK / traɪ /

A1
  • noun
  • Act of putting the ball over the rugby goal line
  • verb
  • To make an effort, to attempt to do something
  • To examine someone or something in a court of law
  • To test to see if it is good or you like it
  • To make a person go through hardship; test
  • To examine something to see if it works

new

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US / nju: /

UK / nu, nju /

A1
  • adjecitve
  • Not old, recently born, built or made
  • Being or doing something for the first time
  • Not felt, seen or known previously
  • Having been recently bought or obtained

should

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US / ʃʊd /

UK / ʃʊd /

A1
  • other
  • Used to indicate what is proper or reasonable

respond

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US / rɪ'spɒnd /

UK / rɪˈspɑnd /

A2
  • verb
  • To answer something or someone
  • To have a good reaction to e.g. medical treatment

continue

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US / kən'tɪnju: /

UK / kənˈtɪnju /

A1
  • verb
  • To do something without stopping, or after pausing
  • To start doing again after a break, pause, or stop

renew

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US / rɪ'nju: /

UK / rɪˈnu, -ˈnju /

B1
  • verb
  • To make something stronger, fresher, or like new
  • To replace something old or worn by something new
  • To make something valid again for future period
  • To begin again after stopping, as with more energy

delay

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US / dɪˈleɪ /

UK / dɪˈle /

A2
  • noun
  • Action of being late or happening later
  • verb
  • To wait some amount of time before doing something
  • To do something later than is planned or expected
  • To stop something from happening for a time

with

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US / wɪð /

UK / wɪð, wɪθ /

A1
  • preposition
  • As an employee of a certain company
  • Against something or someone
  • By using something as a means
  • Due to; because of
  • Including
  • Possessing as a feature
  • Related to
  • (Of the manner/attitude by which you do something)
  • Used to express that people or things are together

process

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US / prə'ses /

UK / ˈprɑsˌɛs, ˈproˌsɛs /

A2
  • noun
  • Dealing with official forms in the way required
  • Set of changes that occur slowly and naturally
  • verb
  • To organize and use data in a computer
  • To deal with official forms in the way required
  • To prepare by treating something in a certain way
  • To adopt a set of actions that produce a result
  • To convert by putting something through a machine

honeymoon

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US / 'hʌnɪmu:n /

UK / ˈhʌniˌmun /

B1
  • noun
  • Holiday or trip taken by a newly married couple

government

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US / ˈgʌvənmənt /

UK / ˈɡʌvənmənt /

A1
  • noun
  • Group of people and system that rule a nation

increase

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US / ɪn'kri:s /

UK / ɪnˈkris /

A1
  • noun
  • Fact of increasing; amount something grows by
  • verb
  • To make or become larger in size or amount

six

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US / sɪks /

UK / sɪks /

A1
  • number
  • 6

last

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US / lɑ:st /

UK / læst /

A1
  • adjecitve
  • Most recent; the latest
  • The one before
  • adverb
  • Final; with nothing following; after all others
  • Most recent; the latest
  • determiner
  • The one at the end
  • verb
  • To remain or continue for a certain period of time

have

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US / həv /

UK / hæv /

A1
  • verb
  • To drink, smoke, eat or use something
  • To experience the effects of something
  • To organize an event, or join in an activity
  • To own, possess, or hold something
  • To cause to happen or produce a particular effect

extra

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US / 'ekstrə /

UK / 'ekstrə /

A2
  • adjecitve
  • More than necessary; additional
  • noun
  • Items more than you need; additional items
  • Person who has a small part in a movie
  • Special version of a newspaper

holiday

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US / ˈhɒlədeɪ /

UK / ˈhɑ:lədeɪ /

A1
  • noun
  • Day when people don't go to work or school
  • A day for a culture to celebrate; festival day
  • Time of year when people go somewhere for fun/rest

almost

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US / 'ɔ:lməʊst /

UK / ˈɔlˌmost, ɔlˈmost /

A1
  • adverb
  • Only a little less than, nearly, not quite

problem

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US / ˈprɒbləm /

UK / ˈprɑbləm /

A1
  • adjecitve
  • Causing trouble
  • noun
  • Something difficult to deal with or causes trouble
  • Question to show understanding of a math concept

next

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US / nekst /

UK / nɛkst /

A1
  • adverb
  • The one that follows another in time or order
  • At a time or place directly after the present one
  • noun
  • The one that follows after
  • adjecitve
  • Immediately after the previous one
  • First occurrence after the present one

month

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US / mʌnθ /

UK / mʌnθ /

A1
  • noun
  • One of 12 28-31 day periods in the year

terrify

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US / ˈterɪfaɪ /

UK / ˈtɛrəˌfaɪ /

B1
  • verb
  • To scare or greatly frighten

moment

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US / 'məʊmənt /

UK / 'moʊmənt /

A1
  • noun
  • Very short or brief period of time
  • A particular period in time

know

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US / nəʊ /

UK / noʊ /

A1
  • verb
  • To be familiar with a person or place, thing
  • To feel sure or be convinced about something
  • To discover or be aware of something
  • To be able to distinguish
  • To have knowledge of things

enjoy

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US / ɪnˈdʒɔɪ /

UK / ɛnˈdʒɔɪ /

A1
  • verb
  • To take pleasure in something

backlog

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US / ˈbæklɒg /

UK / ˈbæklɔ:g /

C1
  • noun
  • Amount of unfinished work or unfilled orders

now

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US / naʊ /

UK / naʊ /

A1
  • adverb
  • At the present time or moment
  • Right away or in the next possible moment
  • Used to refer to something that just happened
  • Time between the present and a moment in the past
  • conjunction
  • Resulting from or because of something

march

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US / mɑ:tʃ /

UK / mɑ:rtʃ /

A1
  • noun
  • Walk by a group of soldiers who walk in time
  • 3rd month of the year
  • Music played for soldiers to walk in time to
  • Progress towards a future time or place
  • Public walk by a group to demand change
  • verb
  • To force someone to walk somewhere
  • (Soldiers) to walk in time with others
  • To walk as a group to demand some kind of change
  • To walk somewhere quickly often in an angry manner

foresee

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US / fɔ:'si: /

UK / fɔrˈsi, for- /

B2
  • verb
  • To guess that a future thing will happen; predict

want

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US / wɔnt /

UK / wɑnt, wɔnt /

A1
  • noun
  • Something you desire or wish for
  • State or condition of poverty
  • verb
  • To desire or wish for something; hope for a thing

seven

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US / ˈsevn /

UK / ˈsɛvən /

A1
  • number
  • Number 7

but

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US / bət /

UK / bʌt,bət /

A1
  • conjunction
  • Used before you say something different, opposite

not

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US / nɒt /

UK / nɑt /

A1
  • adverb
  • Word indicating the negative
  • (Used to form the negative of verbs)

understand

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US / ˌʌndə'stænd /

UK / ˌʌndɚˈstænd /

A1
  • verb
  • To know the meaning of language, what someone says

really

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US / ˈri:əli /

UK / ˈriəˌli, ˈrili /

A1
  • adverb
  • Used to stress something that is said; definitely
  • In a true or accurate manner
  • Very

pandemic

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US / pæn'demɪk /

UK / pænˈdɛmɪk /

C2
  • adjecitve
  • (of a disease) existing in almost all of an area or in almost all of a group of people, animals, or
  • noun
  • a pandemic disease

system

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US / 'sɪstəm /

UK / ˈsɪstəm /

A1
  • adjecitve
  • Working in an organized, logical way
  • noun
  • Set of organized, planned ideas that work together

much

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US / mʌtʃ /

UK / mʌtʃ /

A1
  • adjecitve
  • Very; to a high level or degree
  • adverb
  • A lot; large amount; a high degree of
  • Nearly; basically
  • On many occasions; often
  • noun
  • A large amount; a great quantity

fact

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US / fækt /

UK / fækt /

A1
  • noun
  • Something that is known or proved to be true

per

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US / pə(r) /

UK / pɚ /

A2
  • preposition
  • In the manner directed or suggested
  • For each; during each

vast

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US / vɑ:st /

UK / væst /

A2
  • adjecitve
  • Being very large in size or amount

struggle

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US / 'strʌɡl /

UK / ˈstrʌɡəl /

A2
  • noun
  • Strong efforts made to do something difficult
  • verb
  • To try very hard to do something difficult

news

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US / nju:z /

UK / nu:z /

A1
  • noun
  • Broadcast on radio or TV about recent events
  • Information about recent events

well

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US / wel /

UK / wɛl /

A1
  • adjecitve
  • Being in a fortunate, good condition or state
  • Healthy and in good condition
  • adverb
  • In an acceptable, proper, or successful manner
  • In a complete, total, or full manner
  • A great and considerable degree
  • In a successful way, in a good or satisfactory way
  • exclamation
  • Used to begin or continue a particular statement
  • Used to show you want to start saying something
  • Used to express that you are waiting for a reply
  • You say this to change the topic of a conversation
  • Used to indicate you are making a final remark
  • noun
  • Long deep hole in the ground to get water
  • verb
  • To cause your eyes to fill with tears

within

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US / wɪˈðɪn /

UK / wɪðˈɪn, wɪθ- /

A1
  • adverb
  • Inside the limits of an area, time or range
  • preposition
  • From the inside of something

grow

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US / ɡrəʊ /

UK / ɡro /

A1
  • verb
  • To get bigger and more mature; make plants do this
  • To improve; to develop better skills over time
  • To develop and become bigger or taller over time

why

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US / waɪ /

UK / hwaɪ, waɪ /

A1
  • adverb
  • Question word to ask for a reason
  • exclamation
  • (Used to express surprise or approval)

website

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US / ˈwebsaɪt /

UK / 'websaɪt /

A1
  • noun
  • Collection of webpages in one location

for

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US / fə(r) /

UK / fɔr,fə /

A1
  • preposition
  • Used to show the purpose, or need of something

just

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US / dʒʌst /

UK / dʒʌst /

A1
  • adjecitve
  • Proper or appropriate; as is deserved
  • Doing or being what is right or fair
  • Legally correct; having enough evidence
  • adverb
  • Almost; nearly
  • Exactly at the time of
  • Exactly (the same as, like)
  • Introduction to Video Content
  • Passport delays are causing concerns for holidaymakers who may be forced to cancel their half-term trips. While overseas destinations are reopening, the wait for a passport is becoming a significant issue. Sarah Lynn, a newlywed who is due to go on her honeymoon next month, has already waited seven weeks for her passport. She is worried that she may not get to enjoy her honeymoon due to this delay, adding unnecessary stress to the situation. Many others share her frustration as they struggle to understand the reasons behind the delays and receive no satisfactory answers. The passport office states that five million people have experienced application delays as a result of the pandemic. Furthermore, the new post-Brexit travel rules require passports to have at least three months remaining, which has contributed to the growing backlog. In response, the passport office has hired 500 additional workers and is in the process of recruiting more helpline staff. However, many feel that these measures are coming too late and are questioning why the government did not anticipate these issues. The government is now under pressure to provide a solution to address the situation. Despite these delays, the passport office claims that the majority of applications are still being processed within the ten-week target. In fact, during the months of January to March, over 90% of applications were issued within six weeks, despite the significant increase in demand. Passport problems are not only causing stress but also adding extra costs for travelers. The expedited passport application service, for example, charges an additional £65 per person. The struggle to cope with the influx of applications is evident as the passport website experienced technical difficulties. This further exacerbates the frustration and stress faced by thousands of individuals. This is Chris Choi, reporting for ITV News.
  • Subtitles section
  • As overseas destinations reopen, for many the wait for a holiday is almost over, but the wait for a passport is another matter.
  • Newlywed Sarah Lynn is due to go on honeymoon next month.
  • She's already waited seven weeks for a passport.
  • I am absolutely terrified that I'm not going to get to go and enjoy my honeymoon and it's stress that we don't need.
  • It's just been so stressful trying to understand what's going wrong and not really getting any answers.
  • The passport office says five million people delayed their applications due to pandemic disruption.
  • Now there's a rush with more than a million new passports issued last month.
  • Although the passport office is working to a ten-week target, post-Brexit travel rules requiring at least three months remaining on a passport have added to the backlog.
  • The passport office has told us it's taken on 500 extra workers and recruitment is underway for more helpline staff.
  • A bit late now, say many travellers who want to know why all this wasn't foreseen.
  • Today, this government responds to growing calls for a solution.
  • The vast majority of applications continue to be processed within ten weeks.
  • In fact, over 90% of applications were issued within six weeks between January and March, despite the much increased demand.
  • Do you have up-to-date passports at the moment or do you need to renew them?
  • In many cases, passport problems are adding to cost as well as stress.
  • It is an extra cost for the customers if they do decide to do the fast-track service for the passport application because it's approximately about £65 per person more.
  • Today, this passport website was down.
  • Another sign the system is struggling to cope as the documentation that should ease travel is adding to the stress for thousands.
  • Chris Choi, ITV News.