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Ontario woman denied trip insurance refund after husband dies

Video vocabulary

print

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US / prɪnt /

UK / prɪnt /

A1
  • noun
  • Process of making books, magazines etc.
  • verb
  • To make many copies of a page, magazine or book
  • To write individual letters by hand in capitals

massive

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US / ˈmæsɪv /

UK / ˈmæsɪv /

B1
  • adjecitve
  • Very big; large; too big

should

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US / ʃʊd /

UK / ʃʊd /

A1
  • other
  • Used to indicate what is proper or reasonable

here

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US / hɪə(r) /

UK / hɪr /

A1
  • adverb
  • In this place; at this location, position or time

try

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US / traɪ /

UK / traɪ /

A1
  • noun
  • Act of putting the ball over the rugby goal line
  • verb
  • To make an effort, to attempt to do something
  • To examine someone or something in a court of law
  • To test to see if it is good or you like it
  • To make a person go through hardship; test
  • To examine something to see if it works

cope

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US / kəʊp /

UK / koʊp /

A2
  • verb
  • To deal with something in spite of difficulties

feel

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US / fi:l /

UK / fil /

A1
  • verb
  • To be aware of or experience an emotion, sensation
  • To sense through direct contact; touch

side

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US / saɪd /

UK / saɪd /

A1
  • adjecitve
  • In addition to the central or most important thing
  • Next to, or very close to, the right or left of
  • noun
  • Position or opinion that is opposite to another
  • Right or left part of a person's body
  • Feature of someone's personality
  • Straight edge of an object
  • One of two or more groups fighting each other
  • verb
  • To decide to agree with one point, not the other

after

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US / 'ɑ:ftə(r) /

UK / ˈæftɚ /

A1
  • adverb
  • Later than another time, or behind something
  • conjunction
  • Following something before
  • preposition
  • When an event happened or time has passed

appear

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US / ə'pɪə(r) /

UK / əˈpɪr /

A1
  • verb
  • To be seen, become visible; come into sight
  • To seem to be
  • To act in a play, movie, or be mentioned in media

will

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US / wɪl /

UK / wɪl /

A1
  • noun
  • Desire or choice of someone
  • Document saying who gets your money when you die
  • Strong desire to do something; determination
  • Desire to do something; strong wish to do
  • other
  • Used with verbs to express the future
  • verb
  • To leave property to someone after your death
  • To use mental effort to make something happen
  • Am (is, are) likely to do
  • To influence someone to do something
  • To make something happen by strongly wanting it

matter

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US / 'mætə(r) /

UK / ˈmætɚ /

A1
  • noun
  • Material all things are made of that fills space
  • Problem or reason for concern
  • verb
  • To be of great importance; to count

while

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US / waɪl /

UK / hwaɪl, waɪl /

A1
  • conjunction
  • In spite of the fact that; although
  • During the time that; at the same time
  • noun
  • Short amount of time

actually

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US / ˈæktʃuəli /

UK / ˈæktʃuəli /

A1
  • adverb
  • Used to add new (often different) information

attack

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US / ə'tæk /

UK / əˈtæk /

A2
  • noun
  • Act intended to hurt someone physically, mentally
  • verb
  • To try to destroy, beat, or injure

confirmation

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US / ˌkɒnfəˈmeɪʃn /

UK / ˌkɑ:nfərˈmeɪʃn /

B1
  • noun
  • Approval or check of something
  • Statement something is real, true or accurate

ensure

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US / ɪn'ʃʊə(r) /

UK / ɛnˈʃʊr /

A2
  • verb
  • To make something sure, certain, or safe

use

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US / ju:s /

UK / ju:s /

A1
  • noun
  • Ability to employ something
  • Need to enable it to work
  • Permission to do something with something
  • Act of spending money
  • Operation of a machine for its function
  • verb
  • To have; to eat, drink, consume etc.
  • To need to operate or work
  • To operate a machine, e.g. a computer
  • To treat a person badly
  • To do something with, for a task or purpose

process

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US / prə'ses /

UK / ˈprɑsˌɛs, ˈproˌsɛs /

A2
  • noun
  • Dealing with official forms in the way required
  • Set of changes that occur slowly and naturally
  • verb
  • To organize and use data in a computer
  • To deal with official forms in the way required
  • To prepare by treating something in a certain way
  • To adopt a set of actions that produce a result
  • To convert by putting something through a machine

with

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US / wɪð /

UK / wɪð, wɪθ /

A1
  • preposition
  • As an employee of a certain company
  • Against something or someone
  • By using something as a means
  • Due to; because of
  • Including
  • Possessing as a feature
  • Related to
  • (Of the manner/attitude by which you do something)
  • Used to express that people or things are together

bench

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US / bentʃ /

UK / bɛntʃ /

B1
  • noun
  • Part of the room in court where the judge sits
  • Long (wooden) seat 2 people often found in a park
  • Seating area for teams at a sports events
  • verb
  • To prevent a player from playing in a game

know

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US / nəʊ /

UK / noʊ /

A1
  • verb
  • To be familiar with a person or place, thing
  • To feel sure or be convinced about something
  • To discover or be aware of something
  • To be able to distinguish
  • To have knowledge of things

almost

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US / 'ɔ:lməʊst /

UK / ˈɔlˌmost, ɔlˈmost /

A1
  • adverb
  • Only a little less than, nearly, not quite

extra

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US / 'ekstrə /

UK / 'ekstrə /

A2
  • adjecitve
  • More than necessary; additional
  • noun
  • Items more than you need; additional items
  • Person who has a small part in a movie
  • Special version of a newspaper

last

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US / lɑ:st /

UK / læst /

A1
  • adjecitve
  • Most recent; the latest
  • The one before
  • adverb
  • Final; with nothing following; after all others
  • Most recent; the latest
  • determiner
  • The one at the end
  • verb
  • To remain or continue for a certain period of time

have

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US / həv /

UK / hæv /

A1
  • verb
  • To drink, smoke, eat or use something
  • To experience the effects of something
  • To organize an event, or join in an activity
  • To own, possess, or hold something
  • To cause to happen or produce a particular effect

holiday

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US / ˈhɒlədeɪ /

UK / ˈhɑ:lədeɪ /

A1
  • noun
  • Day when people don't go to work or school
  • A day for a culture to celebrate; festival day
  • Time of year when people go somewhere for fun/rest

michelle

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US / maɪs /

UK / maɪs /

A1

plan

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US / plæn /

UK / plæn /

A1
  • noun
  • Drawing of how something should be done or made

provider

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US / prəˈvaɪdə(r) /

UK / prəˈvaɪdɚ /

A2
  • noun
  • Person who supports a family
  • Company or group that offers a particular service

part

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US / pɑ:t /

UK / pɑ:rt /

A1
  • adjecitve
  • To some degree; half; not fully
  • noun
  • Division of a book
  • Ratio of something, e.g. 3 of gin, 1 of tonic
  • A line in a person's hair, made with a comb
  • Character an actor plays on stage, movie, or TV
  • Some, but not all of a specific thing
  • Role in causing something to happen
  • verb
  • To make a line in a person's hair, by using a comb
  • To move two things apart creating a space
  • To leave someone, or to break off a relationship

without

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US / wɪˈðaʊt /

UK / wɪðˈaʊt, wɪθ- /

A1
  • preposition
  • Not with; not having

away

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US / ə'weɪ /

UK / əˈwe /

A1
  • adjecitve
  • Not present
  • adverb
  • Disappear completely
  • Doing something with a lot of energy
  • Not here; far from here; in a different direction
  • To a different area, location

month

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US / mʌnθ /

UK / mʌnθ /

A1
  • noun
  • One of 12 28-31 day periods in the year

death

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US / deθ /

UK / dɛθ /

A2
  • noun
  • When someone dies; the end of life

due

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US / dju: /

UK / du, dju /

A1
  • adjecitve
  • When something is required or expected
  • Owed to a person as a right
  • noun
  • Something you deserve; something you can expect

hotel

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US / həʊ'tel /

UK / hoˈtɛl /

A1
  • noun
  • Place where people can stay when traveling

heart

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US / hɑ:t /

UK / hɑrt /

A1
  • noun
  • A feeling of care for others; compassion
  • Courage, confidence, and emotional strength
  • Be cheerfully encouraging
  • Most essential, important, or central part
  • Referring to a promise or something important
  • State or feelings of affection or deep love
  • Core part of a vegetable, e.g. a lettuce
  • The part of the body that pumps blood
  • Place where emotions are believed to be felt
  • A shape that represents love

nathan

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US / 'nɑ:stɪ /

UK / ˈnæsti /

A1

error

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US / ˈerə(r) /

UK / ˈɛrɚ /

A2
  • noun
  • Something that is not correct; a mistake

they

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US / ðeɪ /

UK / ðe /

A1
  • pronoun
  • Two or more people, animals, or things

very

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US / 'verɪ /

UK / ˈvɛri /

A1
  • adjecitve
  • Concerning a large degree or amount
  • adverb
  • A lot; much; many
  • Used to stress or emphasize a noun

work

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US / wɜ:k /

UK / wɚk /

A1
  • adjecitve
  • Activity completed in order to make money
  • noun
  • The product of some artistic or literary endeavor
  • Everything created by an author, artist, musician
  • Activity you do in order to make money
  • Place of employment
  • Final product or result of a some labor or effort
  • verb
  • To bring into a specific state of success
  • To be functioning properly, e.g. a car
  • To do your job in your company or workplace
  • To make an effort to do something
  • To operate a machine or device

all

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US / ɔ:l /

UK / ɔl /

A1
  • adverb
  • Completely; totally
  • determiner
  • Being every one of something
  • pronoun
  • 100% of something; the complete amount

correctly

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US / kə'rektlɪ /

UK / kəˈrɛktlɪ /

A2
  • adverb
  • In an accurate or correct manner

its

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US / ɪts /

UK / ɪts /

A1
  • adjecitve
  • Referring to or belonging to ‘it’
  • determiner
  • Of something; belonging or related to something
  • other
  • Possessive form of “it”

responsibility

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US / rɪˌspɒnsə'bɪlətɪ /

UK / rɪˌspɑnsəˈbɪlɪti /

A2
  • noun
  • Job, task or thing you are expected to look after
  • A thing to be done because it is morally correct
  • State of being dependable or reliable

vacation

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US / vəˈkeɪʃn /

UK / veˈkeʃən, və- /

A1
  • noun
  • Time off work used for relaxation or travel
  • verb
  • To take or spend time on holiday

who

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US / hu: /

UK / hu /

A1
  • pronoun
  • Which person
  • Used to introduce information about people

several

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US / ˈsevrəl /

UK / ˈsɛvərəl,ˈsɛvrəl /

A1
  • adjecitve
  • Many of
  • pronoun
  • More than two but not a large amount

take

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US / teɪk /

UK / tek /

A1
  • noun
  • Filming of a single scene for TV or the movies
  • verb
  • To accept something that is offered
  • To use a method of traveling, e.g. a bus or train
  • To use a camera to make (a photo)
  • To pick up something and go away with it
  • To study a subject in school
  • To attempt to pass (an exam)
  • To require a certain amount of time, money, space

cancel

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US / 'kænsl /

UK / ˈkænsəl /

A2
  • verb
  • To end a legal, business, or other agreement
  • To stop a planned event from happening

miss

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US / mɪs /

UK / mɪs /

A1
  • noun
  • Action of not hitting something or someone
  • Form of address to unmarried girl or woman
  • verb
  • To be absent
  • To fail to hit something e.g. a ball
  • To do without something
  • To fail to see or sense something
  • To fail to understand someone's message
  • To be too late to ride on something e.g. train
  • To feel you want to see someone who is not there

pay

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US / peɪ /

UK / pe /

A1
  • noun
  • Money you receive from your job, work, etc.
  • verb
  • To give money for goods or work done
  • To give (attention, respect, etc.) to
  • To be punished or suffer for something you did
  • To make (a visit) to a person or place

thank

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US / θæŋk /

UK / θæŋk /

A1
  • verb
  • To tell someone you are grateful to them

she

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US / ʃɪ /

UK / ʃi /

A1
  • pronoun
  • Female person or animal mentioned before
  • (Refers to female person mentioned before)

refuse

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US / rɪ'fju:z /

UK / ˈrefjus /

A2
  • noun
  • Garbage, waste
  • verb
  • To not accept, allow, or give something

even

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US / 'i:vn /

UK / ˈivən /

A1
  • adjecitve
  • Being equal in influence, power, possibility etc.
  • Being divided equally or fairly
  • (Of teams/contest) with similar chances of success
  • Smooth, level, or regular
  • Can be divided by 2; ending in 2, 4, 6, 8, or 0
  • At a regular, equally steady manner
  • Remaining steady and unchanging
  • adverb
  • (When this is surprising) as well; too
  • (Used to compare two things/stress the difference)
  • verb
  • To make something level; to flatten
  • To make something equal

that

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US / ðæt /

UK / ðæt, ðət /

A1
  • adjecitve
  • The person or thing being talked about
  • Used to identify something both the speakers know
  • adverb
  • Used to reinforce adjectives and adverbs
  • To such a degree
  • conjunction
  • Used to connect a noun clause
  • Used to introduce an adverbial clause
  • Used to introduce a noun clause
  • determiner
  • Used as a noun to refer to something
  • pronoun
  • Referring an object far away
  • Used to refer to the relative pronoun ‘which’

what

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US / wɒt /

UK / hwɑt, hwʌt, wɔt, wʌt,hwət, wət /

A1
  • pronoun
  • Thing or things that; the same kind as
  • Used to emphasize something you are about to say
  • adjecitve
  • Used to refer to a particular amount, or number
  • Used to place emphasis on a particular quality
  • adverb
  • To a certain degree
  • determiner
  • Question words used for asking for information
  • exclamation
  • Used to express excitement, shock, or surprise
  • Used to ask people to repeat something they said

week

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US / wi:k /

UK / wik /

A1
  • noun
  • Period of seven days from Sunday to Saturday

then

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US / ðen /

UK / ðɛn /

A1
  • adverb
  • A time that is not now
  • Following another thing in time or arrangement
  • Following on reasonably from what was just stated
  • At that time, not now

get

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US / ɡet /

UK / ɡɛt /

A1
  • verb
  • To become affected by illness or disease
  • To begin to feel or understand an emotion or idea
  • To send or bring someone or something home, etc.
  • To go somewhere to obtain something
  • To (cause to) do a particular thing
  • To obtain, receive or be given something
  • To currently have
  • To prepare for use
  • To understand something being said or read

claim

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US / kleɪm /

UK / klem /

A2
  • noun
  • Demand for something that is believed to be due
  • Something said to be true when others don't agree
  • verb
  • To demand something that is believed to be due
  • To cause someone's life to come to an end
  • To say something is true when others may not agree

stay

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US / steɪ /

UK / ste /

A1
  • noun
  • Legal order to stop or delay an action
  • Strong rope or wire that supports a ship's mast
  • Period of time spent living in or visiting a place
  • verb
  • To keep trying without giving up
  • To remain in the same place and not move away
  • To spend time visiting a place or someone's home

tell

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US / tel /

UK / tɛl /

A1
  • verb
  • To (strongly) advise a person to do something
  • To be able to guess
  • To say or communicate information to someone
  • To inform, but without speaking; indicate
  • To have a negative effect on someone
  • To order someone to do something; command
  • To recognize something based on certain signs
  • To report something to an authority
  • To explain something or teach someone something

case

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US / keɪs /

UK / kes /

A1
  • noun
  • Container used to carry things, e.g. clothes
  • Set of facts about a crime
  • Set of facts about an event
  • Example or instance of something
  • verb
  • To find out about a place, as in planning to steal

great

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US / ɡreɪt /

UK / ɡret /

A1
  • adjecitve
  • Very large in size
  • Very important
  • Very good; fantastic; wonderful
  • adverb
  • Very good; better than before
  • noun
  • Successful and well-admired person

florida

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US / 'flɒrɪdə /

UK / 'flɔ:rədə /

A1
  • noun
  • A state in southeastern United States between the Atlantic and the Gulf of Mexico; one of the Confed

offer

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US / 'ɒfə(r) /

UK / ˈɔfɚ, ˈɑfɚ /

A1
  • noun
  • Price you say you are willing to pay for something
  • Act of making a thing available to be accepted
  • verb
  • To suggest a price you are willing to pay
  • To give the opportunity to accept something
  • To say you are willing to do something
  • To give or say something as an act of worship

suddenly

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US / ˈsʌdənli /

UK / ˈsʌdn:lɪ /

A1
  • adverb
  • In an unexpected or very quick manner

total

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US / ˈtəʊtl /

UK / ˈtoʊtl /

A1
  • adjecitve
  • Complete
  • noun
  • Whole number or amount of something
  • verb
  • To damage a car beyond repair

much

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US / mʌtʃ /

UK / mʌtʃ /

A1
  • adjecitve
  • Very; to a high level or degree
  • adverb
  • A lot; large amount; a high degree of
  • Nearly; basically
  • On many occasions; often
  • noun
  • A large amount; a great quantity

consumer

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US / kənˈsju:mə(r) /

UK / kənˈsumɚ /

A2
  • noun
  • Person who buys goods or services

insurance

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US / ɪnˈʃʊərəns /

UK / ɪnˈʃʊrəns /

A2
  • noun
  • Protection against loss/injury/death you pay for

just

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US / dʒʌst /

UK / dʒʌst /

A1
  • adjecitve
  • Proper or appropriate; as is deserved
  • Doing or being what is right or fair
  • Legally correct; having enough evidence
  • adverb
  • Almost; nearly
  • Exactly at the time of
  • Exactly (the same as, like)

home

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US / həʊm /

UK / hom /

A1
  • adjecitve
  • A sports team's own field or place of play
  • adverb
  • Into the correct or intended position
  • noun
  • House, apartment or building to be rented or sold
  • Institution for sick or elderly people
  • Place where a person or a family lives
  • Country where a person lives or was born
  • Region that is native to peoples, plant or animals
  • verb
  • To move towards a particular target location

pet

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US / pet /

UK / pɛt /

A2
  • adjecitve
  • Favorite
  • noun
  • Animal kept by a person for company and friendship
  • A favorite thing or person
  • verb
  • To gently touch an animal or person; stroke
  • To kiss and cuddle, sometimes in a sexual way

spokesperson

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US / ˈspəukspə:sn /

UK / ˈspoksˌpɚsən /

B1
  • noun
  • Advocate who represents another’s policy/purpose

for

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US / fə(r) /

UK / fɔr,fə /

A1
  • preposition
  • Used to show the purpose, or need of something

resort

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US / rɪ'zɔ:t /

UK / rɪ'zɔ:rt /

B1
  • noun
  • Act of choosing something to help with a problem
  • Vacation hotel or complex; area for holidays

spend

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US / spend /

UK / spɛnd /

A2
  • verb
  • To use money to pay for something
  • To use time in order to do something
  • To use up something completely

through

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US / θru: /

UK / θru /

A2
  • adjecitve
  • having finished using or doing something
  • adverb
  • From the beginning of something until the end
  • preposition
  • Over, in, across an entire thing or place
  • Allowing you to pass between, or to
  • By a particular way or process; by the use of

ask

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US / ɑ:sk /

UK / æsk /

A1
  • verb
  • To say to someone that you want something

well

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US / wel /

UK / wɛl /

A1
  • adjecitve
  • Being in a fortunate, good condition or state
  • Healthy and in good condition
  • adverb
  • In an acceptable, proper, or successful manner
  • In a complete, total, or full manner
  • A great and considerable degree
  • In a successful way, in a good or satisfactory way
  • exclamation
  • Used to begin or continue a particular statement
  • Used to show you want to start saying something
  • Used to express that you are waiting for a reply
  • You say this to change the topic of a conversation
  • Used to indicate you are making a final remark
  • noun
  • Long deep hole in the ground to get water
  • verb
  • To cause your eyes to fill with tears

within

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US / wɪˈðɪn /

UK / wɪðˈɪn, wɪθ- /

A1
  • adverb
  • Inside the limits of an area, time or range
  • preposition
  • From the inside of something

amazing

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US / ə'meɪzɪŋ /

UK / ə'meɪzɪŋ /

A2
  • adjecitve
  • Surprising in a pleasing way
  • verb
  • To cause wonder; to surprise completely

eight

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US / eɪt /

UK / et /

A1
  • number
  • 8

check

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US / tʃek /

UK / tʃɛk /

A1
  • adjecitve
  • Decorated with squares made up of lines
  • noun
  • Paper showing how much you owe at a restaurant
  • Printed piece of paper you sign to pay for things
  • A mark on a form, equivalent to 'yes'; tick
  • Mark used to show that something is correct
  • Procedure to prevent errors or control something
  • verb
  • To confirm the details of something are correct
  • To leave your things with staff who look after it
  • To examine something to see if something is wrong
  • To examine in order to prevent errors/a problem

news

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US / nju:z /

UK / nu:z /

A1
  • noun
  • Broadcast on radio or TV about recent events
  • Information about recent events

purchase

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US / ˈpɜːtʃəs /

UK / ˈpɜːrtʃəs /

A2
  • noun
  • Something that you bought
  • Strong hold on something; grip
  • verb
  • To buy something; to get by paying money for it

hour

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US / 'aʊə(r) /

UK / aʊr /

A1
  • noun
  • 60 minutes
  • Particular time of the day
  • Fixed, regularly occurring time

never

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US / 'nevə(r) /

UK / ˈnɛvɚ /

A1
  • adverb
  • Not ever; not at any time

fine

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US / faɪn /

UK / faɪn /

A2
  • adjecitve
  • Good, acceptable or satisfactory
  • Of high quality; made with great skill
  • In a careful or exact manner; into small pieces
  • Being of high quality
  • Good; okay; no problem
  • (Of weather) good; not raining
  • noun
  • Money you have to pay because you broke a rule
  • verb
  • To pay money because you broke a law

rent

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US / rent /

UK / rɛnt /

A2
  • verb
  • To give the use of something in return for payment
  • To cut a piece of cloth by tearing it

year

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US / jə: /

UK / jɪr /

A1
  • noun
  • Unit of time equal to 12 months or 365 or 366 days
  • Used to refer to the age of a person

woman

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US / ˈwʊmən /

UK / ˈwʊmən /

A1
  • noun
  • Adult female human being

you

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US / jʊ /

UK / ju /

A1
  • pronoun
  • Person someone is speaking or writing to
  • Person or people in general

one

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US / wʌn /

UK / wʌn /

A1
  • pronoun
  • You; we; people in general; someone
  • The thing or person previously referred to
  • adjecitve
  • Used to refer to people generally
  • Being a strong example of (something mentioned)
  • number
  • Number 1

coverage

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US / ˈkʌvərɪdʒ /

UK / ˈkʌvərɪdʒ /

A2
  • noun
  • Type of programs a radio or TV station broadcasts

favourite

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US / ˈfeɪvərɪt /

UK / 'fevərɪt /

A1
  • adjecitve
  • Best liked or most enjoyed
  • noun
  • A thing that someone likes best or enjoys most

park

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US / pɑ:k /

UK / pɑ:rk /

A1
  • noun
  • Person's name
  • Public green area in a town for exercise, relaxing
  • Field upon which a sport is played, e.g. baseball
  • verb
  • To stay still without moving
  • To leave your car, bike in a certain place

may

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US / meɪ /

UK / me /

A1
  • noun
  • 5th month of the year
  • other
  • Used to express a desire
  • Expresses permission, possibility or probability
  • Used to show that a thing could be true

pat

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US / pæt /

UK / pæt /

B1
  • noun
  • Person's name
  • verb
  • To hit or touch lightly

this

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US / ðɪs /

UK / ðɪs /

A1
  • adjecitve
  • Used to indicate something already been discussed
  • Used to indicate something happening around now
  • adverb
  • An indication by a physical motion or gesture
  • A specific amount of
  • determiner
  • Person, thing, or idea near you
  • pronoun
  • Person, thing that has already been discussed

let

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US / let /

UK / lɛt /

A1
  • verb
  • To allow someone to do something
  • Introducing a suggestion to do something together
  • To rent a house, etc. to others

receive

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US / rɪ'si:v /

UK / rɪˈsiv /

A1
  • verb
  • To get something someone has given or sent to you
  • To allow someone to become a member (of a club)
  • To welcome someone as a guest into your home
  • To respond to (e.g. news) in a particular way

the

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US / ðə /

UK / ðə /

A1
  • article
  • Used to refer to something already mentioned
  • Used to show there is only one of something
  • determiner
  • Used to describe all of a family

half

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US / hɑ:f /

UK / hæf, hɑf /

A1
  • adjecitve
  • Not complete
  • adverb
  • Partly; somewhat
  • noun
  • One of two equal periods of game time in a sport
  • The part you get when one is divided into two;

make

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US / meɪk /

UK / mek /

A1
  • noun
  • Product made by a particular company; brand
  • verb
  • To arrange or prepare something e.g. dinner
  • To get to (a place) on time
  • To gain the status of (teacher, lawyer, etc.)
  • To create something by putting things together
  • To earn a certain amount of money at a job
  • To cause or force a person to do something
  • To cause something to happen or be formed

contact

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US / 'kɒntækt /

UK / ˈkɑnˌtækt /

A2
  • adjecitve
  • Touching or feeling something
  • noun
  • Touching or feeling something
  • Object that allows electricity to run through it
  • Communication with someone or something
  • People who can give you information, introductions
  • verb
  • To get in touch with someone

dedicate

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US / 'dedɪkeɪt /

UK / ˈdɛdɪˌket /

B1
  • verb
  • To state a person's name in book, song, in respect
  • To give your energy, time, etc. completely

and

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US / ənd /

UK / ənd, ən,ænd /

A1
  • conjunction
  • Used to refer to two or more things
  • Plus; in addition; on top of that
  • Used to introduce an action that follows another

back

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US / bæk /

UK / bæk /

A1
  • adjecitve
  • Farthest from the front e.g. in a classroom
  • adverb
  • Have returned to a place you were before
  • noun
  • The part of a chair that the upper body leans upon
  • Location at the rear of something
  • The reverse of side something
  • Area on the rear of your body
  • verb
  • To bet money on something
  • To go backwards in a car
  • To support and encourage someone or some cause

guy

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US / ɡaɪ /

UK / ɡaɪ /

A1
  • noun
  • Man; boy; any person

lot

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US / lɒt /

UK / lɑt /

A1
  • noun
  • What happens to a person in life from chance; fate
  • A group of people seen together
  • Item for sale at an auction
  • Small area of land used for a purpose e.g. parking

money

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US / 'mʌnɪ /

UK / ˈmʌni /

A1
  • noun
  • Coins or notes we use to pay for things

out

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US / aʊt /

UK / aʊt /

A1
  • adverb
  • No longer stylish (e.g. fashion)
  • Away from home, business, or the usual place
  • In a direction/movement away from inside or center
  • noun
  • Act when a batter cannot continue playing
  • verb
  • To tell people a secret

bob

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US / bɒb /

UK / bɑ:b /

B2
  • noun
  • Person's name
  • verb
  • To move up and down repeatedly

cottage

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US / ˈkɒtɪdʒ /

UK / ˈkɑtɪdʒ /

A2
  • noun
  • Small house in the country

husband

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US / ˈhʌzbənd /

UK / ˈhʌzbənd /

A1
  • noun
  • Married man

company

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US / 'kʌmpənɪ /

UK / ˈkʌmpəni /

A1
  • noun
  • Good feeling from being with someone else
  • A business that sells things or provides services
  • Guests, especially in your home
  • Being with another person rather than alone

come

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US / kʌm /

UK / kʌm /

A1
  • verb
  • To arrive at a place
  • (Of mail) to be delivered
  • To move toward someone; go with someone
  • To reach a certain point or state

decide

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US / dɪ'saɪd /

UK / dɪˈsaɪd /

A2
  • verb
  • To make a choice or choose after thinking about it
  • To make a legal judgment in court
  • to affect the result of something

help

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US / help /

UK / hɛlp /

A1
  • noun
  • Something given to enable a person to do something
  • Assistance given to someone in need
  • Someone who makes something easier or possible
  • verb
  • To act to enable a person to do something; assist
  • To make something better or less difficult

marry

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US / 'mærɪ /

UK / ˈmæri /

A1
  • verb
  • To become the husband or wife of someone
  • To perform a marriage ceremony

policy

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US / 'pɒləsɪ /

UK / ˈpɑlɪsi /

A2
  • noun
  • Document stating terms of an insurance agreement
  • Course of action proposed by an organization, etc.

think

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US / θɪŋk /

UK / θɪŋk /

A1
  • verb
  • To have an idea about something without certainty
  • To have an idea, opinion or belief about something

booking

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US / ˈbʊkɪŋ /

UK / ˈbʊkɪŋ /

A1
  • noun
  • Reservation for a table, or hotel room
  • verb
  • (Police) to officially record someone's crimes
  • To reserve (hotel room, etc.) in advance
  • To produce a red or yellow card to a soccer player

condo

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US / 'kɒndəʊ /

UK / 'kɒndoʊ /

C2
  • noun
  • Building containing individually owned apartments

august

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US / ɔːˈɡʌst /

UK / ɔːˈɡʌst /

A1
  • adjecitve
  • (of person) Well known and respected
  • noun
  • 8th month of the year

front

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US / frʌnt /

UK / frʌnt /

A1
  • adjecitve
  • Opposite of back; the forward part of an object
  • noun
  • Behavior not showing a person's true feelings
  • Area where fighting in a war is happening
  • Place where air of different temperatures meets
  • verb
  • To have the forward part facing something
  • To lead a group of people, usually a band

two

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US / tu: /

UK / tu /

A1
  • number
  • 2

cancellation

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US / ˌkænsəˈleɪʃn /

UK / ˌkænsəˈleʃən /

A2
  • noun
  • Act of stopping a planned event from happening

alongside

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US / əˌlɒŋˈsaɪd /

UK / əˌlɔ:ŋˈsaɪd /

B1
  • preposition
  • Side by side with something

retroactively

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US / ˌretrəʊ'æktɪvlɪ /

UK / ˌretroʊ'æktɪvlɪ /

C2
  • adverb
  • After the fact; after something happened

september

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US / sepˈtembə(r) /

UK / sɛpˈtɛmbɚ /

A1
  • noun
  • 9th month of the year

can

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US / kæn /

UK / kən,kæn /

A1
  • noun
  • A metal container for storing food
  • other
  • Able to; have the skill to; have the time to
  • verb
  • To have permission to
  • To be possible to do
  • To preserve food by sealing it in a metal container

copy

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US / ˈkɒpi /

UK / ˈkɑ:pi /

A1
  • noun
  • A counter for items that are the same
  • Fake product pretending to be an original
  • An imitation of an original
  • A duplicate of a paper printed in a photocopier
  • Written text for printing, use in ads, etc.
  • verb
  • To make something look the same as the original
  • To act in the exact same way as someone else
  • To read and then write down what you read

pandemic

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US / pæn'demɪk /

UK / pænˈdɛmɪk /

C2
  • adjecitve
  • (of a disease) existing in almost all of an area or in almost all of a group of people, animals, or
  • noun
  • a pandemic disease

feeling

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US / ˈfi:lɪŋ /

UK / ˈfilɪŋ /

A1
  • noun
  • Sensation or emotion you experience
  • verb
  • To be aware of or experience an emotion, sensation
  • To sense through direct contact; touch

same

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US / seɪm /

UK / sem /

A1
  • adjecitve
  • Being equal in quality and amount
  • Identical; not different
  • Not changing; constant

not

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US / nɒt /

UK / nɑt /

A1
  • adverb
  • Word indicating the negative
  • (Used to form the negative of verbs)

book

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US / bʊk /

UK / bʊk /

A1
  • noun
  • Thing made of pages with writing on that you read
  • verb
  • (Police) to officially record someone's crimes
  • To reserve (hotel room, etc.) in advance
  • To produce a red or yellow card to a soccer player

deposit

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US / dɪ'pɒzɪt /

UK / dɪˈpɑzɪt /

A2
  • noun
  • Concentration of mineral left by a river
  • Part payment so that an item will be kept for you
  • Amount of money that is put into a bank account
  • verb
  • (Of rivers) to leave a layer of minerals, etc.
  • To lay down of layers, e.g. of soil, over time
  • To place or put something down in a certain place
  • To put money or valuable items in a bank

seven

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US / ˈsevn /

UK / ˈsɛvən /

A1
  • number
  • Number 7

apply

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US / ə'plaɪ /

UK / əˈplaɪ /

A1
  • verb
  • To spread a substance or liquid over a surface
  • To commit your time and effort to doing something
  • To make something useful in a certain situation
  • To be relevant for a situation
  • To ask formally for (job, permission etc.)

but

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US / bət /

UK / bʌt,bət /

A1
  • conjunction
  • Used before you say something different, opposite

give

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US / ɡɪv /

UK / ɡɪv /

A1
  • noun
  • Degree of flexibility in something, a material
  • verb
  • To hand over or present something to someone
  • To cause someone to have or experience something

nobody

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US / ˈnəʊbədi /

UK / ˈnoʊbədi /

A1
  • pronoun
  • No person; no one; not any person

would

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US / wʊd /

UK / wʊd /

A1
  • other
  • Used to indicate something imagined
  • Used to ask or request something politely
  • Verb used to indicate possibility, request etc.
  • Used to indicate a preference
  • Used to indicate a reaction
  • Indicates something that occurred repeatedly
  • Used to indicate willingness or ability to do
  • Introduction to Video Content
  • Ontario Woman Denied Trip Insurance Refund After Husband Dies
    When booking accommodations such as hotels, motels, or resorts, it is common for them to offer a refund if you have to cancel your trip within 48 hours of your stay. However, things can be different when it comes to booking a private cottage, condo, or home. In these cases, you may need to purchase additional cancellation insurance in order to protect yourself in case you are unable to make the trip.
    This is the situation that Pat, a woman from Burlington, Ontario, found herself in. She and her husband had planned to go to Florida for a two-week vacation and had rented a condo. Because it was an expensive holiday, Pat decided to invest in cancellation insurance, paying almost $400 US for it.
    Unfortunately for her, when she had to cancel the trip due to unforeseen circumstances, the company she booked with refused to give her a refund. This left Pat feeling frustrated and cheated.
    Catherine and Bob Ogletree, a couple from Burlington who had been married for 48 years, often spent their holidays in Florida. Last August, they decided to book a two-week stay in Clearwater after missing out on several vacations due to the pandemic. The total cost of their stay was close to $5000 US, and they had to pay a deposit of half the amount upfront because the trip was still seven months away. Catherine also decided to purchase cancellation insurance, spending almost $400 US on it.
    Tragically, shortly after booking the trip, Bob passed away suddenly from a massive heart attack. This devastating news led Catherine to reach out to the company, Verbbo, through which she had made the reservation. While it was confirmed that she had indeed paid for cancellation insurance, it seemed that the money had never been applied to an actual insurance policy.
    Catherine received a confirmation promising a refund, which was supposed to come in two parts, but she never received it. Frustratingly, nobody wanted to take responsibility for the error, leaving Catherine feeling even more upset.
    Determined to seek some justice, Catherine reached out to CTV News to share her story. She believes that she should be entitled to a refund and hopes that by speaking out, she can hold the company accountable for their mistake.
    This case highlights the importance of understanding the fine print and terms and conditions when booking accommodations, particularly when it comes to cancellation policies and insurance. It serves as a reminder to travelers to thoroughly research their options and consider purchasing comprehensive trip insurance to protect against unforeseen circumstances.
  • Subtitles section
  • When you book a hotel, motel, or resort, they may offer a refund if you can't make the trip and cancel within 48 hours of your stay.
  • But when you book a private cottage, condo or home, you may have to pay extra for cancellation insurance in case you can't make the trip.
  • Here's Pat foreign and consumer alert pet Nathan and Michelle of Burlington woman and her husband planned to go to Florida for two weeks and rent a condo.
  • It was an expensive holiday, so she paid almost $400 US for cancellation insurance.
  • But when she had to cancel the trip, the company refused to give her a refund.
  • Catherine and Bob Ogletree of Burlington were married for 48 years and spent a lot of holidays in Florida.
  • They decided last August to book a two week stay in Clearwater after missing several vacations due to the pandemic.
  • We thought let's go away because we haven't gone away because of COVID.
  • The total cost of the two week stay was almost $5000 US and they had to pay a deposit of half up front because the trip was almost seven months away.
  • Catherine decided to pay almost $400 US for cancellation insurance.
  • I paid and I got the confirmation.
  • Well then, not even a month later, Bob passed away suddenly.
  • He had a massive heart attack on September 21st while coping with Bob's death.
  • Catherine reached out to Verbo, who she booked the trip with.
  • It was confirmed she paid for cancellation insurance, but it appeared the plan was for the money was never actually applied to an insurance policy.
  • I'd received a confirmation that I was going to get a refund and it would come in two parts, but it I never got it.
  • Nobody is taking responsibility for for this error.
  • And you know, I think I should.
  • It's my feeling I should get my money back after Catherine reached out to CTV News.
  • We contacted Verbo and its insurance provider.
  • Generali, a spokesperson, told us due to an error, the trip insurance alongside her Verbo booking was not processed correctly.
  • However, we're working to ensure the coverage is applied retroactively and will help her through the claims process.
  • After eight months of trying to get her refund, Catherine just got a check for almost $2500 US. She plans to use some of the money to dedicate a bench in one of her husband's favorite parks.
  • Makes me feel great.
  • Thank you very much.
  • CTV and on your side.
  • You guys are amazing.
  • I don't know what I would have done without you.
  • Thank you very much.
  • And no matter who you book your vacation with, you should check the cancellation policy carefully and if you purchase cancellation insurance, not all policies are the same.
  • You should ask for a copy of it so you can check the fine prints on your side.
  • I've had for it.