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Centrelink put to the test as call wait times blowout | A Current Affair

Video vocabulary

the

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US / ðə /

UK / ðə /

A1
  • article
  • Used to refer to something already mentioned
  • Used to show there is only one of something
  • determiner
  • Used to describe all of a family

be

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US / bɪ /

UK / bi /

A1
  • verb
  • Being

and

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US / ənd /

UK / ənd, ən,ænd /

A1
  • conjunction
  • Used to refer to two or more things
  • Plus; in addition; on top of that
  • Used to introduce an action that follows another

that

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US / ðæt /

UK / ðæt, ðət /

A1
  • adjecitve
  • The person or thing being talked about
  • Used to identify something both the speakers know
  • adverb
  • Used to reinforce adjectives and adverbs
  • To such a degree
  • conjunction
  • Used to connect a noun clause
  • Used to introduce an adverbial clause
  • Used to introduce a noun clause
  • determiner
  • Used as a noun to refer to something
  • pronoun
  • Referring an object far away
  • Used to refer to the relative pronoun ‘which’

have

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US / həv /

UK / hæv /

A1
  • verb
  • To drink, smoke, eat or use something
  • To experience the effects of something
  • To organize an event, or join in an activity
  • To own, possess, or hold something
  • To cause to happen or produce a particular effect

not

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US / nɒt /

UK / nɑt /

A1
  • adverb
  • Word indicating the negative
  • (Used to form the negative of verbs)

for

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US / fə(r) /

UK / fɔr,fə /

A1
  • preposition
  • Used to show the purpose, or need of something

you

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US / jʊ /

UK / ju /

A1
  • pronoun
  • Person someone is speaking or writing to
  • Person or people in general

this

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US / ðɪs /

UK / ðɪs /

A1
  • adjecitve
  • Used to indicate something already been discussed
  • Used to indicate something happening around now
  • adverb
  • An indication by a physical motion or gesture
  • A specific amount of
  • determiner
  • Person, thing, or idea near you
  • pronoun
  • Person, thing that has already been discussed

with

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US / wɪð /

UK / wɪð, wɪθ /

A1
  • preposition
  • As an employee of a certain company
  • Against something or someone
  • By using something as a means
  • Due to; because of
  • Including
  • Possessing as a feature
  • Related to
  • (Of the manner/attitude by which you do something)
  • Used to express that people or things are together

about

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US / ə'baʊt /

UK / əˈbaʊt /

A1
  • adverb
  • To be ready to; going to
  • Nearly; approximately; roughly
  • Near; next to; close to
  • In every direction; in the area of
  • preposition
  • Concerning or of (a topic)

get

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US / ɡet /

UK / ɡɛt /

A1
  • verb
  • To become affected by illness or disease
  • To begin to feel or understand an emotion or idea
  • To send or bring someone or something home, etc.
  • To go somewhere to obtain something
  • To (cause to) do a particular thing
  • To obtain, receive or be given something
  • To currently have
  • To prepare for use
  • To understand something being said or read

but

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US / bət /

UK / bʌt,bət /

A1
  • conjunction
  • Used before you say something different, opposite

can

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US / kæn /

UK / kən,kæn /

A1
  • noun
  • A metal container for storing food
  • other
  • Able to; have the skill to; have the time to
  • verb
  • To have permission to
  • To be possible to do
  • To preserve food by sealing it in a metal container

they

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US / ðeɪ /

UK / ðe /

A1
  • pronoun
  • Two or more people, animals, or things

just

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US / dʒʌst /

UK / dʒʌst /

A1
  • adjecitve
  • Proper or appropriate; as is deserved
  • Doing or being what is right or fair
  • Legally correct; having enough evidence
  • adverb
  • Almost; nearly
  • Exactly at the time of
  • Exactly (the same as, like)

all

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US / ɔ:l /

UK / ɔl /

A1
  • adverb
  • Completely; totally
  • determiner
  • Being every one of something
  • pronoun
  • 100% of something; the complete amount

do

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US / du: /

UK / du /

A1
  • other
  • Question words for 'do' verbs
  • verb
  • To act; to perform actions
  • To be enough; to be acceptable
  • To have a certain effect on something or someone

will

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US / wɪl /

UK / wɪl /

A1
  • noun
  • Desire or choice of someone
  • Document saying who gets your money when you die
  • Strong desire to do something; determination
  • Desire to do something; strong wish to do
  • other
  • Used with verbs to express the future
  • verb
  • To leave property to someone after your death
  • To use mental effort to make something happen
  • Am (is, are) likely to do
  • To influence someone to do something
  • To make something happen by strongly wanting it

go

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US / ɡəʊ /

UK / ɡo /

A1
  • noun
  • A turn in a game
  • verb
  • To attend or be at a place
  • To do an activity
  • To function properly
  • To move or travel to another place

one

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US / wʌn /

UK / wʌn /

A1
  • adjecitve
  • Used to refer to people generally
  • Being a strong example of (something mentioned)
  • number
  • Number 1
  • pronoun
  • You; we; people in general; someone
  • The thing or person previously referred to

out

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US / aʊt /

UK / aʊt /

A1
  • adverb
  • No longer stylish (e.g. fashion)
  • Away from home, business, or the usual place
  • In a direction/movement away from inside or center
  • noun
  • Act when a batter cannot continue playing
  • verb
  • To tell people a secret

from

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US / frəm /

UK / frʌm, frɑm,frəm /

A1
  • preposition
  • Starting at a particular place, time or level

see

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US / si: /

UK / si /

A1
  • verb
  • To go on a date with someone
  • To predict whether something is, or will be true
  • To understand what someone says
  • To use your eyes to look at something
  • To visit a place often for sightseeing or pleasure
  • To visit or meet with someone
  • To find out by waiting or looking
  • To watch (a game, movie or TV show)

make

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US / meɪk /

UK / mek /

A1
  • noun
  • Product made by a particular company; brand
  • verb
  • To arrange or prepare something e.g. dinner
  • To get to (a place) on time
  • To gain the status of (teacher, lawyer, etc.)
  • To create something by putting things together
  • To earn a certain amount of money at a job
  • To cause or force a person to do something
  • To cause something to happen or be formed

know

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US / nəʊ /

UK / noʊ /

A1
  • verb
  • To be familiar with a person or place, thing
  • To feel sure or be convinced about something
  • To discover or be aware of something
  • To be able to distinguish
  • To have knowledge of things

your

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US / jɔ: /

UK / jʊr, jɔr, jor,jə /

A1
  • determiner
  • Belonging to you; belonging to the other person

time

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US / taɪm /

UK / taɪm /

A1
  • noun
  • Speed at which music is played; tempo
  • Point as shown on a clock, e.g. 3 p.m
  • Number of hours, minutes needed to do something
  • Occasion when something happens
  • Period or occasion that something occurred
  • Period in history or the past
  • Something measured in minutes, hours, days, etc.
  • How long an event takes; duration
  • verb
  • To check speed at which music is performed
  • To choose a specific moment to do something
  • To measure how long an event takes, e.g. a race
  • To schedule something to occur at a specific moment

come

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US / kʌm /

UK / kʌm /

A1
  • verb
  • To arrive at a place
  • (Of mail) to be delivered
  • To move toward someone; go with someone
  • To reach a certain point or state

want

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US / wɔnt /

UK / wɑnt, wɔnt /

A1
  • noun
  • Something you desire or wish for
  • State or condition of poverty
  • verb
  • To desire or wish for something; hope for a thing

more

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US / mɔ:(r) /

UK / mɔr, mor /

A1
  • adjecitve
  • In addition; extra
  • Greater in amount, number, or size
  • adverb
  • To a greater degree; in greater quantity
  • For a longer period of time
  • determiner
  • Additional quantity
  • pronoun
  • A greater or additional number

when

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US / wen /

UK / wɛn /

A1
  • adjecitve
  • Concerning or during the time something happens
  • adverb
  • Word you use to ask about the time, or day
  • conjunction
  • Although
  • In the event that; if
  • pronoun
  • Which time

now

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US / naʊ /

UK / naʊ /

A1
  • adverb
  • At the present time or moment
  • Right away or in the next possible moment
  • Used to refer to something that just happened
  • Time between the present and a moment in the past
  • conjunction
  • Resulting from or because of something

because

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US / bɪ'kɒz /

UK / bɪˈkɔz, -ˈkʌz /

A1
  • conjunction
  • For a reason

look

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US / lʊk /

UK / lʊk /

A1
  • noun
  • Person's beauty or physical attractiveness
  • Particular style of dress, clothes, or appearance
  • The way someone, something appears to be
  • Act of searching for or examining something
  • verb
  • To appear to be; seem

good

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US / ɡʊd /

UK / ɡʊd /

A1
  • adjecitve
  • Proper, appropriate or right
  • (Of an amount) enough; plenty
  • Excellent; high quality
  • Acting well or properly; of moral character
  • In a positive or happy emotional state
  • noun
  • Advantage or benefit

say

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US / seɪ /

UK / se /

A1
  • noun
  • Power to decide or greatly influence something
  • verb
  • To indicate or give information using language
  • To use words to tell your message
  • To ask someone to give information to others

how

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US / haʊ /

UK / haʊ /

A1
  • adjecitve
  • To what degree? in what amount?
  • adverb
  • (Used to explain the way to do something)
  • exclamation
  • For what purpose or reason?
  • (Used to ask someone or something's condition)

thing

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US / θɪŋ /

UK / θɪŋ /

A1
  • noun
  • (Used to introduce the reason for something)
  • Something you cannot remember the name of

then

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US / ðen /

UK / ðɛn /

A1
  • adverb
  • A time that is not now
  • Following another thing in time or arrangement
  • Following on reasonably from what was just stated
  • At that time, not now

way

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US / weɪ /

UK / we /

A1
  • adverb
  • Used to emphasize the amount of something
  • noun
  • Particular aspect of something being thought about
  • One of various choices that could be made
  • Particular existing condition or state
  • (Often long) distance or length of time
  • How something is done
  • Route to go to a place
  • Small street
  • Usual behavior, emotions or habits of someone

back

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US / bæk /

UK / bæk /

A1
  • adjecitve
  • Farthest from the front e.g. in a classroom
  • adverb
  • Have returned to a place you were before
  • noun
  • The part of a chair that the upper body leans upon
  • Location at the rear of something
  • The reverse of side something
  • Area on the rear of your body
  • verb
  • To bet money on something
  • To go backwards in a car
  • To support and encourage someone or some cause

these

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US / ði:z /

UK / ðiz /

A1
  • determiner
  • People, things, or ideas near you
  • pronoun
  • The objects near the speaker

into

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US / 'ɪntə /

UK / ˈɪntu /

A1
  • preposition
  • Moving or going inside something
  • In the same direction as; in the direction of
  • So as to become; taking the state of

over

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US / 'əʊvə(r) /

UK / ˈovɚ /

A1
  • adverb
  • Finished; no longer happening
  • Towards the ground/away from a standing position
  • noun
  • A set of six consecutive balls bowled in cricket
  • other
  • Finished
  • preposition
  • Showing the relation when a thing is above another
  • On or covering something
  • Above or across something
  • More than you need
  • From one side to the other
  • In the direction of; toward

give

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US / ɡɪv /

UK / ɡɪv /

A1
  • noun
  • Degree of flexibility in something, a material
  • verb
  • To hand over or present something to someone
  • To cause someone to have or experience something

first

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US / fɜ:st /

UK / fɚst /

A1
  • adjecitve
  • 1st; Coming before all others in time or place
  • noun
  • Something that has not happened before
  • Position of the winner of a competition

people

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US / 'pi:pl /

UK / ˈpipəl /

A1
  • noun
  • Persons sharing culture, country, background, etc.
  • Men, Women, Children

let

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US / let /

UK / lɛt /

A1
  • verb
  • To allow someone to do something
  • Introducing a suggestion to do something together
  • To rent a house, etc. to others

little

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US / 'lɪtl /

UK / ˈlɪtl /

A1
  • adjecitve
  • Being short in length of time
  • Not great in size, amount, or degree; small
  • Being very young or younger than others
  • adverb
  • By an amount or degree that is not very much
  • Not often; rarely
  • noun
  • A person's name

down

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US / daʊn /

UK / daʊn /

A1
  • adjecitve
  • Being sad, sick, or unhappy
  • Not operating, working, or functioning as expected
  • adverb
  • In a sitting or lying position
  • Towards or on the ground, floor, or bottom
  • Written or copied onto a piece of paper or book
  • noun
  • A period of play in American Football
  • The soft, smooth hairs that cover a bird's body
  • preposition
  • Along something's path, course, or direction
  • Going from a higher position to a lower position
  • verb
  • To eat or drink very quickly and without stopping

which

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US / wɪtʃ /

UK / hwɪtʃ,wɪtʃ /

A1
  • determiner
  • Question word to ask about a person's choice
  • pronoun
  • (Used to describe something previously mentioned)
  • Question word to decide either, or

our

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US / 'aʊə(r) /

UK / aʊr /

A1
  • determiner
  • Belonging to us

lot

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US / lɒt /

UK / lɑt /

A1
  • noun
  • What happens to a person in life from chance; fate
  • A group of people seen together
  • Item for sale at an auction
  • Small area of land used for a purpose e.g. parking

try

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US / traɪ /

UK / traɪ /

A1
  • noun
  • Act of putting the ball over the rugby goal line
  • verb
  • To make an effort, to attempt to do something
  • To examine someone or something in a court of law
  • To test to see if it is good or you like it
  • To make a person go through hardship; test
  • To examine something to see if it works

use

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US / ju:s /

UK / ju:s /

A1
  • noun
  • Ability to employ something
  • Need to enable it to work
  • Permission to do something with something
  • Act of spending money
  • Operation of a machine for its function
  • verb
  • To have; to eat, drink, consume etc.
  • To need to operate or work
  • To operate a machine, e.g. a computer
  • To treat a person badly
  • To do something with, for a task or purpose

also

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US / 'ɔ:lsəʊ /

UK / ˈɔlso /

A1
  • adverb
  • In addition; too; in a similar way

than

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US / ðən /

UK / ðən /

A1
  • conjunction
  • Used to compare two things that are not equal

only

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US / ˈəunli /

UK / ˈonli /

A1
  • adverb
  • Just one; just that amount or thing; not more than
  • Not very important or serious
  • Just that type of thing, person
  • Short time ago; not before a certain time
  • conjunction
  • Except; but

put

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US / pʊt /

UK / pʊt /

A1
  • phrasal verb
  • to make a light stop shining by pressing or moving a switch
  • verb
  • To move or place a thing in a particular position
  • To rate something in importance or value
  • To write or say something in a certain manner

off

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US / ɒf /

UK / ɔ:f /

A1
  • adjecitve
  • (Of event) canceled; no longer occurring
  • Not having on; not wearing
  • Being somewhat wrong
  • adverb
  • Separated, removed, or away from a place or route
  • (Of a machine) no longer turned on or operating
  • (Of light, computer) no longer attached/connected
  • Far away in terms of time or space
  • preposition
  • Away or free from work
  • (Of foods, drink) old and bad to eat, drink
  • Extending or leading from something
  • No longer in or on some transport or vehicle

still

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US / stɪl /

UK / stɪl /

A1
  • adjecitve
  • Quiet; without sound
  • adverb
  • (Used of an action or condition that is ongoing)
  • noun
  • Machine or device for making alcohol
  • Photograph (not a video or moving image)

find

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US / faɪnd /

UK / faɪnd /

A1
  • noun
  • Object discovered by chance
  • Things that have been discovered from searching
  • verb
  • To become aware of something that is happening
  • To discover or meet by chance
  • To decide if someone is guilty of a crime, or not
  • To learn through study, research, or effort
  • To discover something by looking for it

too

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US / tu: /

UK / tu /

A1
  • adverb
  • In addition, also; with emphasis
  • Say that something is more than you want

mean

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US / mi:n /

UK / min /

A1
  • adjecitve
  • Being good at
  • Nasty; unkind
  • Not liking to spend money; cheap; stingy
  • noun
  • Average of a set of numbers
  • verb
  • To express a particular idea or thought
  • To intend to do something in particular
  • To have a particular meaning or value

around

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US / ə'raʊnd /

UK / əˈraʊnd /

A1
  • adjecitve
  • Close to someone or something
  • adverb
  • Located on every side, or along something
  • With a motion that moves in a circle or a curve
  • Going here and there within (a place)
  • Turned or turning in the opposite direction
  • preposition
  • Roughly; approximately

call

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US / kɔ:l /

UK / kɔl /

A1
  • noun
  • A order or request for action
  • The sound an animal makes, often when in danger
  • A correct prediction, e.g. a decision in a game
  • A short visit to a place or person
  • A decision by a referee or umpire in a game
  • verb
  • To make a request or order for action
  • (Animal) to make sounds to warn of danger
  • To announce the date of an election
  • To make a judgment about something
  • To give someone or something a name
  • To guess in advance the result or outcome
  • To visit a place or person for a short time
  • To phone someone
  • To speak, announce or shout in a loud voice

feel

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US / fi:l /

UK / fil /

A1
  • verb
  • To be aware of or experience an emotion, sensation
  • To sense through direct contact; touch

year

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US / jə: /

UK / jɪr /

A1
  • noun
  • Unit of time equal to 12 months or 365 or 366 days
  • Used to refer to the age of a person

next

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US / nekst /

UK / nɛkst /

A1
  • adjecitve
  • Immediately after the previous one
  • First occurrence after the present one
  • adverb
  • The one that follows another in time or order
  • At a time or place directly after the present one
  • noun
  • The one that follows after

before

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US / bɪˈfɔ:(r) /

UK / bɪˈfɔr,-ˈfor /

A1
  • adverb
  • At a time earlier than the present; previously
  • conjunction
  • In advance of something happening
  • preposition
  • In front of someone or something

show

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US / ʃəʊ /

UK / ʃo /

A1
  • noun
  • False display of love, emotion or action
  • An event for displaying or promoting goods
  • Play, opera or theater production
  • Presentation that is broadcast on TV or radio
  • verb
  • To be easily seen or displayed
  • To display your emotions or feelings
  • To let someone see something; display
  • To explain or teach how something is done
  • To lead someone somewhere; point them to something
  • To prove something to be true, correct
  • To reveal or allow something to be seen

great

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US / ɡreɪt /

UK / ɡret /

A1
  • adjecitve
  • Very large in size
  • Very important
  • Very good; fantastic; wonderful
  • adverb
  • Very good; better than before
  • noun
  • Successful and well-admired person

bit

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US / bɪt /

UK / bɪt /

A1
  • noun
  • Device put in a horse's mouth to control it
  • Small piece of something
  • verb
  • (E.g. of fish) to take bait and be caught

through

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US / θru: /

UK / θru /

A2
  • adjecitve
  • having finished using or doing something
  • adverb
  • From the beginning of something until the end
  • preposition
  • Over, in, across an entire thing or place
  • Allowing you to pass between, or to
  • By a particular way or process; by the use of

keep

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US / ki:p /

UK / kip /

A1
  • noun
  • Large, strong tower in the middle of a castle
  • Money spent on you so you can live in a place
  • verb
  • To continue doing something; not to stop
  • To stop balls going in a goal in sports
  • To not give back or return something
  • (Of food) to not spoil or not rot
  • To take possession of something to own, e.g. a pet
  • To have and continue to hold something
  • To do something that you have promised or agreed
  • To stay in a certain place or condition
  • To maintain the rules

leave

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US / li:v /

UK / liv /

A1
  • noun
  • Permission to do something
  • Vacation time; time off work
  • verb
  • To go away from; depart
  • To gift property to someone after you die
  • To allow something to continue happening
  • To let something remain unused or available
  • To let something or someone remain somewhere

after

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US / 'ɑ:ftə(r) /

UK / ˈæftɚ /

A1
  • adverb
  • Later than another time, or behind something
  • conjunction
  • Following something before
  • preposition
  • When an event happened or time has passed

long

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US / lɒŋ /

UK / lɔŋ, lɑŋ /

A1
  • adjecitve
  • Large distance from one end to the other
  • Having many parts, e.g. a book with many chapters
  • adverb
  • For a large amount of time
  • noun
  • Person's name
  • verb
  • To have a strong desire for something or someone

never

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US / 'nevə(r) /

UK / ˈnɛvɚ /

A1
  • adverb
  • Not ever; not at any time

end

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US / end /

UK / ɛnd /

A1
  • noun
  • The point where a process or activity stops
  • A point that marks the limit of something; finish
  • Goal or desired result
  • The tip, edge or limit of something
  • verb
  • To be the last part of something

same

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US / seɪm /

UK / sem /

A1
  • adjecitve
  • Being equal in quality and amount
  • Identical; not different
  • Not changing; constant

she

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US / ʃɪ /

UK / ʃi /

A1
  • pronoun
  • Female person or animal mentioned before
  • (Refers to female person mentioned before)

three

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US / θri: /

UK / θri /

A1
  • number
  • Number 3

again

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US / ə'ɡen /

UK / əˈɡɛn /

A1
  • adverb
  • One more time, once more

live

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US / lɪv /

UK / liv /

A1
  • adjecitve
  • Being broadcast as events happen, not recorded
  • Carrying electric current; able to give a shock
  • Glowing because burning; hot
  • Not yet killed (for food)
  • adverb
  • (Music, drama) as it is performed
  • verb
  • To be alive
  • To experience a particular type of life
  • To make your home in a house or town

everything

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US / 'evrɪθɪŋ /

UK / ˈɛvriˌθɪŋ /

A1
  • pronoun
  • All of the things mentioned

thank

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US / θæŋk /

UK / θæŋk /

A1
  • verb
  • To tell someone you are grateful to them

while

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US / waɪl /

UK / hwaɪl, waɪl /

A1
  • conjunction
  • In spite of the fact that; although
  • During the time that; at the same time
  • noun
  • Short amount of time

hear

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US / hɪə(r) /

UK / hɪr /

A1
  • verb
  • To be aware of sound; to perceive with the ear
  • To be told or find out information or facts
  • To consider or listen to a court case

few

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US / fju: /

UK / fju /

A1
  • pronoun
  • Not many, a small number

whole

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US / həul /

UK / hol /

A1
  • adjecitve
  • Complete or full; all of
  • Being in a good condition
  • noun
  • Complete amount or sum; total

change

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US / tʃeɪndʒ /

UK / tʃendʒ /

A1
  • noun
  • Exchange of one set of clothes for another
  • Money in the form of coins instead of paper
  • Money returned after giving too much
  • Act of making or becoming something else
  • verb
  • To exchange one set of clothes for another
  • To exchange one kind of money for another
  • To replace something with another thing
  • To make or become something else
  • To go from one train, bus, etc. and go to another

far

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US / fɑ:(r) /

UK / fɑr /

A1
  • adjecitve
  • A long way away
  • Being a long way away
  • adverb
  • To a large degree or extent

hope

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US / həʊp /

UK / hop /

A1
  • noun
  • When you wish something will happen; what you wish
  • verb
  • To expect and want something to happen

ask

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US / ɑ:sk /

UK / æsk /

A1
  • verb
  • To say to someone that you want something

number

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US / ˈnʌmbə(r) /

UK / ˈnʌmbɚ /

A1
  • noun
  • Symbols such as 1, 2, 56, 793
  • Particular song or dance performed during a show
  • Total quantity or amount of things
  • verb
  • To put numbers on things
  • To assign a sequence within a group, series, set
  • To claim to be part of a larger group, series, set

both

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US / bəuθ /

UK / boθ /

A1
  • determiner
  • Used to refer to two things at the same time
  • pronoun
  • Used to refer to two things at the same time

old

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US / əʊld /

UK / old /

A1
  • adjecitve
  • Having existed for a long time, not young or new
  • Age of a person since birth

once

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US / wʌns /

UK / wʌns /

A1
  • adverb
  • One time; one instance
  • At a time in the past
  • conjunction
  • When; as soon as

hold

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US / həʊld /

UK / hold /

A1
  • noun
  • Section of a ship or plane used for storing things
  • Influence or power held over someone
  • Place of support for hands or feet when climbing
  • verb
  • To agree to keep something for someone
  • To have the capacity to support/contain something
  • To control an area and protect it from attack
  • To not allow someone to leave a place
  • To cause an event to happen at a place or time
  • To use hands or arms to carry or keep something
  • To have a specific quality or property
  • To keep an image, belief or feeling in your mind
  • To have or own something
  • To wait before being able to talk on the phone
  • To limit the movement of someone in a sport

wait

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US / weɪt /

UK / wet /

A1
  • verb
  • To delay or not do something until later
  • To spend time until an expected thing happens
  • To remain in a place until a thing happens

face

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US / feɪs /

UK / fes /

A1
  • noun
  • Side or outer surface of something
  • An expression using mouth, nose, eyes etc.
  • Front part of the head where eyes, mouth etc. are
  • Characteristics you show in public
  • verb
  • To cover a surface with something like paint
  • To deal with a problem or responsibilities
  • To look toward; point in a certain direction

friend

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US / frend /

UK / frɛnd /

A1
  • noun
  • Person who you like and enjoy being with

hand

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US / hænd /

UK / hænd /

A1
  • noun
  • Cards given to a player in a card game
  • Piece of a clock that points to the time
  • Someone who performs physical tasks or work
  • Body part at the end of a person's arm
  • Help for someone performing a particular action
  • Condition of having power or influence
  • Member of the crew of a ship
  • verb
  • To give something to someone personally

couple

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US / 'kʌpl /

UK / ˈkʌpəl /

A2
  • noun
  • Two people in a romantic relationship
  • Two of something; two people; a pair
  • verb
  • To join something to something else
  • (Two animals) to engage in sexual relations
  • To put two people or things together

minute

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US / 'mɪnɪt /

UK / ˈmɪnɪt /

A1
  • adjecitve
  • Very very small
  • noun
  • Notes taken at a meeting to record what was said
  • Short period of time
  • Unit of time equal to 60 seconds
  • verb
  • To record in writing what is said at a meeting

person

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US / 'pɜ:sn /

UK / 'pɜ:rsn /

A1
  • noun
  • Man, woman or child

sit

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US / sɪt /

UK / sɪt /

A1
  • verb
  • To take an exam
  • To be in a resting position on a chair
  • To provide seating for people
  • To remain in a still position while being painted

sort

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US / sɔ:t /

UK / sɔrt /

A1
  • noun
  • Group or class of similar things or people
  • verb
  • To organize things by putting them into groups
  • To deal with things in an organized way

yet

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US / jet /

UK / jɛt /

A1
  • adverb
  • At a later time (used after ‘not’)
  • (Used to emphasize that thing is, will be greater)
  • Eventually; at a future time
  • Until now; up to the present
  • conjunction
  • Adding to what has been said, often as a contrast

care

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US / keə(r) /

UK / kɛr /

A1
  • noun
  • Treatment you receive for your health or safety
  • Something that a person worries about
  • verb
  • To feel interest, concern, or worry
  • To look after someone or something

line

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US / laɪn /

UK / laɪn /

A1
  • noun
  • Border that divides two places or regions
  • Long crease in the skin, often from age
  • Mark that is long, straight and very thin
  • Row of words, letters or numbers that are written
  • Telephone connection
  • People waiting one behind the other; queue
  • Long thin wire, e.g. for electrical signal
  • verb
  • To put material along the inside of something

begin

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US / bɪ'ɡɪn /

UK / ˈbeɡɪn /

A1
  • verb
  • To do the first part of an action; to start

hour

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US / 'aʊə(r) /

UK / aʊr /

A1
  • noun
  • 60 minutes
  • Particular time of the day
  • Fixed, regularly occurring time

family

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US / 'fæməlɪ /

UK / ˈfæmli /

A1
  • noun
  • Close group of people or organizations
  • A group of people who are related through blood
  • Group of related plants or animals

experience

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US / ɪk'spɪərɪəns /

UK / ɪkˈspɪriəns /

A1
  • noun
  • Thing a person has done or that happened to them
  • An event at which you learned something
  • Knowledge gained by living life, doing new things
  • verb
  • To gain knowledge by doing things

speak

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US / spi:k /

UK / spik /

A1
  • verb
  • To be able to use a certain language
  • To use words to tell information, express thoughts

house

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US / haʊs /

UK / haʊs /

A1
  • noun
  • Place where a specific activity or business occurs
  • Building in which a family, person lives
  • verb
  • To give someone a place to live
  • To contain or store something

send

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US / send /

UK / sɛnd /

A1
  • verb
  • To cause to behave or respond in a particular way
  • To cause mail or packages to go to another place
  • To move something quickly in a particular way
  • To give information or greetings to someone

decide

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US / dɪ'saɪd /

UK / dɪˈsaɪd /

A2
  • verb
  • To make a choice or choose after thinking about it
  • To make a legal judgment in court
  • to affect the result of something

expect

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US / ɪk'spekt /

UK / ɪkˈspɛkt /

A1
  • verb
  • To believe something is probably going to happen

million

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US / ˈmɪljən /

UK / ˈmɪljən /

A1
  • number
  • 1,000,000

late

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US / leɪt /

UK / let /

A1
  • adjecitve
  • Happening near the end of a given time
  • Having died; having held some position recently
  • At a time after the expected time
  • adverb
  • At a time after the expected time

figure

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US / ˈfiɡə /

UK / ˈfɪɡjɚ /

A1
  • noun
  • Your body shape
  • Numbers in a calculation
  • Doll-like thing meant to represent a person
  • Picture or diagram giving information in a text
  • Person who is very important or famous
  • Shape of a person seen indistinctly or in outline
  • Amount that is expressed in numbers
  • verb
  • To appear in a game, play or event
  • To calculate how much something will cost
  • To understand after thinking; work out

plan

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US / plæn /

UK / plæn /

A1
  • noun
  • Drawing of how something should be done or made
  • Detailed proposal, set of actions to do something
  • verb
  • To intend to do something in the future
  • To make a detail set of actions to do something

cut

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US / kʌt /

UK / kʌt /

A1
  • noun
  • Act/instance of reducing the size or amount of
  • Small opening made using a sharp object, knife
  • A wound on someone's skin caused by a sharp object
  • verb
  • To reduce the size or amount of something
  • To use knife or scissors to divide, open surfaces

finally

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US / ˈfaɪnəli /

UK / ˈfaɪnəli /

A1
  • adverb
  • used especially at the beginning of a sentence to introduce the last point or idea
  • After a long time or some difficulty

jump

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US / dʒʌmp /

UK / dʒʌmp /

A1
  • noun
  • Large sudden increase
  • An act of springing into the air
  • Bar or other thing that is jumped over
  • A sudden movement due to surprise
  • verb
  • To attack someone suddenly
  • To push your body into the air with your legs
  • To suddenly decide to do something
  • To make a sudden movement due to surprise

notice

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US / 'nəʊtɪs /

UK / ˈnotɪs /

A1
  • noun
  • Time by when you must leave, e.g. if you are fired
  • Paper with an announcement, e.g. pinned to a board
  • verb
  • To become aware by sight, touch, or hearing

test

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US / test /

UK / test /

A1
  • noun
  • A medical examination
  • Action to establish the truth or nature of
  • Examination; questions to measure knowledge
  • verb
  • To be given a medical examination
  • To try to establish the truth or nature of
  • To ask a series of questions to measure knowledge

phone

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US / fəʊn /

UK / foʊn /

A2
  • noun
  • Machine used to talk to someone who is far away
  • verb
  • To talk to someone using a telephone

difficult

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US / 'dɪfɪkəlt /

UK / ˈdɪfɪˌkʌlt, -kəlt /

A1
  • adjecitve
  • Hard; not easy; you need to work hard to do it

business

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US / ˈbɪznəs /

UK / ˈbɪznɪs /

A1
  • noun
  • A company formed for making profit
  • Matter that has to be dealt with; task; situation
  • Activity of working to make a profit

seven

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US / ˈsevn /

UK / ˈsɛvən /

A1
  • number
  • Number 7

child

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US / tʃaɪld /

UK / tʃaɪld /

A1
  • noun
  • A very young person, between about 2 and 15

hang

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US / hæŋ /

UK / hæŋ /

A2
  • verb
  • To attach a picture, photograph etc. onto a wall
  • To float, move softly, or remain in the air
  • To kill by putting a rope around neck and dropping
  • To remain undecided, unsolved or unclear

themselves

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US / ðəmˈselvz /

UK / ðɛmˈsɛlvz, ðəm- /

A1
  • pronoun
  • Reflexive form of 'they'

option

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US / 'ɒpʃn /

UK / ˈɑpʃən /

A2
  • noun
  • A choice
  • Right to buy or sell at a certain price and time

music

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US / 'mju:zɪk /

UK / ˈmjuzɪk /

A1
  • noun
  • Sounds that are sung or played to give pleasure
  • Academic study of rhythms and sounds
  • Written symbols that represent musical sounds

carry

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US / ˈkæri /

UK / ˈkæri /

A1
  • verb
  • To have a child, be pregnant
  • To have a disease you might give to others
  • (Of stores) to sell a particular product
  • To hold something and move it to another place
  • To travel a long distance (sound)
  • To support the weight or burden of something

blow

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US / bləʊ /

UK / blo /

A2
  • noun
  • Something that causes you difficulty or sadness
  • Act of making air come out of your mouth
  • A hit or strike from an object
  • verb
  • To move something using air
  • To make air come quickly out of your mouth
  • To clear something by forcing air through it

provide

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US / prə'vaɪd /

UK / prəˈvaɪd /

A1
  • verb
  • To make available; to supply for use
  • To make certain something will happen or be done
  • To offer or give something that is wanted, needed

position

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US / pəˈzɪʃn /

UK / pəˈzɪʃən /

A1
  • noun
  • Person's opinion or attitude about something
  • Specific location where someone or something is
  • Where you play or your role on a sports team
  • Person's job or status level
  • Set of conditions affecting what you can (not) do
  • verb
  • To put in a particular location or direction

cost

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US / kɒst /

UK / kɔ:st /

A1
  • noun
  • A loss or damage occurring when meeting a goal
  • The price you pay for something
  • verb
  • To make someone suffer or lose something of value

increase

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US / ɪn'kri:s /

UK / ɪnˈkris /

A1
  • noun
  • Fact of increasing; amount something grows by
  • verb
  • To make or become larger in size or amount

health

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US / helθ /

UK / hɛlθ /

A1
  • noun
  • (Person, company) being in a good condition; well

age

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US / eɪdʒ /

UK / edʒ /

A1
  • noun
  • Period of time in history
  • Number of years a person or thing has lived
  • verb
  • To keep food, wine for a long time to improve it
  • To get older

double

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US / 'dʌbl /

UK / ˈdʌbəl /

A2
  • adjecitve
  • Concerning or intended for use by two people
  • Two times the amount or degree; twice
  • Made of two parts that are the same, similar
  • noun
  • Person that is exactly like someone else
  • verb
  • To be used for two functions at the same time
  • To make or become twice as much

government

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US / ˈgʌvənmənt /

UK / ˈɡʌvənmənt /

A1
  • noun
  • Group of people and system that rule a nation

available

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US / əˈveɪləbl /

UK / əˈveləbəl /

A1
  • adjecitve
  • Present and able to be used
  • Able to be used at a scheduled time

nearly

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US / ˈniəli /

UK / ˈnɪrli /

A1
  • adverb
  • Not completely; almost

access

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US / 'ækses /

UK / ˈæksɛs /

A2
  • noun
  • Way to enter a place, e.g. a station or stadium
  • verb
  • To be able to use or have permission to use

card

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US / kɑ:d /

UK / kɑ:rd /

A1
  • noun
  • One of 54 pieces of paper used in a game of cards
  • Small piece of paper or plastic used as ID
  • verb
  • (Golf) to record how many hits you took

service

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US / 'sɜ:vɪs /

UK / 'sɝvɪs /

A1
  • noun
  • Work that a person does to assist others
  • Ceremony for religious purposes
  • Work or help that is provided by a company
  • Job that is performed by members of the military
  • Maintenance of machinery so it runs well, e.g. car
  • verb
  • To help or do work for someone, e.g. in a store
  • To maintain a piece of machinery so it runs well

online

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US / ˌɒnˈlaɪn /

UK / ˌɑ:nˈlaɪn /

B1
  • adjecitve
  • Connected to the internet

struggle

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US / 'strʌɡl /

UK / ˈstrʌɡəl /

A2
  • noun
  • Strong efforts made to do something difficult
  • verb
  • To try very hard to do something difficult

general

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US / 'dʒenrəl /

UK / ˈdʒɛnərəl /

A1
  • adjecitve
  • Widespread, normal or usual
  • noun
  • Top ranked officer in the army

eventually

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US / ɪˈventʃuəli /

UK / ɪˈvɛntʃuəli /

A2
  • adverb
  • After a long time; after many attempts; in the end

ring

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US / rɪŋ /

UK / rɪŋ /

A1
  • noun
  • A roped area in which people fight or box
  • Circular object with a hole in it
  • Circular shape or mark around something
  • People doing illegal business or criminal activity
  • Round piece of metal that goes on your finger
  • Act of calling someone using a phone
  • verb
  • To draw a circular shape or mark around something
  • To make a loud, noisy constant sound
  • To produce a sound from a bell, alarm or telephone
  • To call someone using a phone

claim

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US / kleɪm /

UK / klem /

A2
  • noun
  • Demand for something that is believed to be due
  • Something said to be true when others don't agree
  • verb
  • To demand something that is believed to be due
  • To cause someone's life to come to an end
  • To say something is true when others may not agree

parent

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US / 'peərənt /

UK / ˈpɛrənt, ˈpær- /

A1
  • noun
  • Person's, animal's mother or father
  • Something creating other things of the same kind

due

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US / dju: /

UK / du, dju /

A1
  • adjecitve
  • When something is required or expected
  • Owed to a person as a right
  • noun
  • Something you deserve; something you can expect

currently

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US / ˈkʌrəntli /

UK / ˈkʌrənt(ə)li /

A2
  • adverb
  • Happening or being in the present time

tip

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US / tɪp /

UK / tɪp /

A2
  • noun
  • End point of e.g. a pencil or finger
  • Extra money given for good service
  • Hint or clue; helpful idea for what to do
  • Place you leave or get rid of garbage
  • Extremely unclean place, that is not neat
  • verb
  • To pour or move something from a place, container
  • To give extra money for good service
  • To say someone/something is likely to succeed/win
  • To cause something to move into a leaning position
  • To lift one side or edge so the contents fall out
  • To hit something softly, so that it changes course

attempt

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US / ə'tempt /

UK / əˈtɛmpt /

A2
  • noun
  • Effort made to try to do or accomplish something
  • verb
  • To try to do something challenging or difficult

average

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US / 'ævərɪdʒ /

UK / ˈævərɪdʒ, ˈævrɪdʒ /

A2
  • adjecitve
  • Typical or normal; usual; ordinary
  • noun
  • Total of numbers divided by the number of items
  • verb
  • To add numbers then divide by the number of items

train

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US / treɪn /

UK / tren /

A1
  • noun
  • Line of people, animals moving the same direction
  • Vehicle that carries people and runs on rails
  • Long rear section of a (e.g. wedding) dress
  • Series of events happening one after another
  • verb
  • To teach a pet a behavior or a trick
  • To educate someone in something, e.g. medicine
  • To cause a plant to grow a certain way by cutting
  • To point a certain way or toward something
  • To practice to get better at a thing, e.g. sports

computer

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US / kəmˈpju:tə(r) /

UK / kəmˈpjutɚ /

A1
  • noun
  • Machine for storing data, accessing the internet

particularly

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US / pəˈtikjuləli /

UK / pɚˈtɪkjələli, pəˈtɪk- /

A2
  • adverb
  • Specially; more than others

technology

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US / tek'nɒlədʒɪ /

UK / tɛkˈnɑlədʒi /

A2
  • noun
  • Use or knowledge of science in industry etc.

strike

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US / straɪk /

UK / straɪk /

A2
  • noun
  • A punch or hit
  • Fact of not hitting the ball when playing baseball
  • Refusal to work to get more pay, protest something
  • verb
  • To hit something
  • To suddenly become (e.g. rich)
  • To have an idea occur to you

quarter

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US / 'kwɔ:tə(r) /

UK / ˈkwɔrtɚ /

A2
  • noun
  • 25 cents
  • 3-month period of time for businesses, etc.
  • One of four equal parts of something
  • One of the four time periods in a school calendar
  • One of four equal periods of play in some sports
  • Area of a town or city defined by its inhabitants
  • verb
  • To split something into four equal parts
  • To give a soldier a place to live for a short time

busy

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US / 'bɪzɪ /

UK / ˈbɪzi /

A1
  • adjecitve
  • Working hard doing something; full of activity
  • verb
  • To actively be occupied with doing something

demand

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US / dɪ'mɑ:nd /

UK / dɪˈmænd /

A2
  • noun
  • Desire customers have to buy product, service
  • A strong request for someone to do something
  • verb
  • To strongly request someone to do something

coach

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US / kəʊtʃ /

UK / kotʃ /

A2
  • noun
  • Large, comfortable bus
  • Person who teaches others how to do (sport, job)
  • verb
  • To teach others how to do something (e.g. sport)

additional

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US / əˈdɪʃənl /

UK / ə'dɪʃənl /

A2
  • adjecitve
  • Further or added

letter

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US / 'letə(r) /

UK / ˈlɛtɚ /

A1
  • noun
  • One of the 26 parts of the English alphabet
  • Message you put in an envelope and send by post

staff

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US / stɑ:f /

UK / stæf /

A1
  • noun
  • Employees of a company
  • Long stick that a person uses to help them walk
  • verb
  • To hire workers for a business

confident

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US / ˈkɒnfɪdənt /

UK / ˈkɑnfɪdənt /

A2
  • adjecitve
  • Feeling that you can do well at something

rely

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US / rɪ'laɪ /

UK / rɪˈlaɪ /

B2
  • verb
  • Depend on with full trust or confidence

customer

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US / ˈkʌstəmə(r) /

UK / ˈkʌstəmɚ /

A2
  • noun
  • Someone who buys goods or services from a business

regard

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US / rɪ'ɡɑ:d /

UK / rɪˈɡɑrd /

A2
  • noun
  • Admiration or respect for a person or thing
  • verb
  • To think about a person, thing in a particular way
  • To look at a person or thing in a particular way

crisis

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US / 'kraɪsɪs /

UK / ˈkraɪsɪs /

B1
  • noun
  • Unstable situation of extreme danger or difficulty

officer

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US / ˈɒfɪsə(r) /

UK / ˈɔ:fɪsə(r) /

B1
  • noun
  • Person of high position in an organization
  • Person of high position in the military

manager

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US / ˈmænɪdʒə(r) /

UK / ˈmænɪdʒɚ /

A1
  • noun
  • Person who controls and runs a business or group

estimate

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US / 'estɪmət /

UK / ˈɛstəˌmet /

A2
  • noun
  • Guess or calculation of cost, size or value
  • verb
  • To guess or calculate the cost, size or value of

fifth

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US / fɪfθ /

UK / fɪfθ /

A1
  • noun
  • 5th

interact

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US / ˌɪntər'ækt /

UK / ˌɪntɚˈækt /

A2
  • verb
  • To talk or do things with each other

goodbye

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US / ˌɡʊd'baɪ /

UK / ˌɡʊd'baɪ /

A1
  • noun
  • Something you say when you leave someone

joy

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US / dʒɔɪ /

UK / dʒɔɪ /

A2
  • noun
  • Deep happiness and pleasure about something
  • Thing or person that causes pleasure or happiness
  • verb
  • To experience happiness or to be glad

routine

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US / ru:ˈti:n /

UK / ruˈtin /

A2
  • adjecitve
  • Happening or done regularly or habitually
  • Always the same; boring through lack of variety
  • noun
  • Regular or habitual way of behaving or doing
  • Series of actions that make up a performance

senior

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US / 'si:nɪə(r) /

UK / ˈsinjɚ /

A2
  • adjecitve
  • Being older than another person
  • Concerning the needs or activities of older people
  • (Student) in the final year of school
  • noun
  • Person who has usually reached a specific old age
  • Person who is older than someone else
  • Person with higher status or authority than
  • Student who is in the final year of school

announcement

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US / əˈnaʊnsmənt /

UK / əˈnaʊnsmənt /

A2
  • noun
  • Act of informing people about something publicly

instance

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US / 'ɪnstəns /

UK / ˈɪnstəns /

A2
  • noun
  • An example of something; case
  • verb
  • To give as an example of something else

tick

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US / tɪk /

UK / tɪk /

B1
  • noun
  • Small blood-sucking insect that lives on the skin
  • Written mark to show something is correct or done
  • Light, quick, regular sound, like a clock
  • verb
  • To function properly or normally
  • To indicate or select by using check mark
  • (Clock) to make light regular timed noise

frustrating

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US / frʌˈstreɪtɪŋ /

UK / frʌˈstretɪŋ /

B1
  • adjecitve
  • Annoying because things don't go the way you want
  • verb
  • To make annoyed because things don't go well

relation

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US / rɪˈleɪʃn /

UK / rɪˈleɪʃn /

A2
  • noun
  • Connection between two or more things
  • A member of your family
  • Way in which two or more things are connected

payment

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US / ˈpeɪmənt /

UK / ˈpemənt /

A2
  • noun
  • Amount of money that is paid for something

seconds

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US / 'sekəndz /

UK / 'sekəndz /

A1
  • other
  • Units of time; one sixtieth of a minute
  • Short periods of time you wait for someone
  • verb
  • To agree to support a proposal at a meeting

surge

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US / sɜ:dʒ /

UK / sɜ:rdʒ /

B2
  • noun
  • Sudden movement in one direction by many
  • Sudden or unexpected increase in amount
  • Unexpected increase or movement, as in sea/prices
  • verb
  • To move unexpectedly and quickly in one direction
  • To rise to an unexpected height

recruit

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US / rɪ'kru:t /

UK / rɪˈkrut /

B1
  • noun
  • Person who has just joined the military
  • Person who has just begun a new activity or job
  • verb
  • To convince and help people to join the military
  • To find new employees, volunteers or members
  • To find people to join an organization or business

wander

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US / ˈwɒndə(r) /

UK / ˈwɑ:ndə(r) /

A2
  • verb
  • To move through a place with no particular purpose
  • To move away from a path or purpose
  • To follow a path or route with many turns

appointment

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US / əˈpɔɪntmənt /

UK / əˈpɔɪntmənt /

A2
  • noun
  • Job, position or duty that is offered to a person
  • Time you arranged to meet someone or do something

australia

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US / ɒˈstreɪliə /

UK / ɔːˈstreɪliə /

A1
  • noun
  • The smallest continent; between the South Pacific and the Indian Ocean

operator

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US / ˈɒpəreɪtə(r) /

UK / ˈɑ:pəreɪtə(r) /

A2
  • noun
  • Someone who operates or controls a machine
  • Person whose job it is to connect phone calls

employment

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US / ɪmˈplɔɪmənt /

UK / ɛmˈplɔɪmənt /

A2
  • adjecitve
  • Concerning the number of people who are in work
  • noun
  • The state of being in work or having a job

australian

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US / ɒˈstreɪliən /

UK / ɔˈstreljən /

A1
  • adjecitve
  • Concerning the culture and people of Australia
  • noun
  • People from Australia

writing

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US / ˈraɪtɪŋ /

UK / ˈraɪtɪŋ /

A1
  • noun
  • The act of composing letters on paper
  • other
  • To invent or create a computer program
  • verb
  • To compose letters and words on paper or a screen
  • To invent or create a computer program
  • To create a song or piece of music

parenting

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US / ˈpeərəntɪŋ /

UK / ˈperəntɪŋ /

A2
  • noun
  • Skill or process of caring for and raising a child

pension

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US / ˈpenʃn /

UK / ˈpɛnʃən /

A2
  • noun
  • Regular payments you receive after you retire

hank

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US / hæŋk /

UK / hæŋk /

A1
  • other
  • A coil of rope or wool or yarn

subsidy

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US / 'sʌbsədɪ /

UK / ˈsʌbsɪdi /

B1
  • noun
  • Money paid to keep the cost or price affordable

commonwealth

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US / ˈkɒmənwelθ /

UK / ˈkɑmənˌwɛlθ /

B2
  • noun
  • Group of countries connected politically

unquestionably

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US / ʌn'kwestʃənəblɪ /

UK / ʌnˈkwɛstʃənəblɪ /

B1
  • adjecitve
  • With certainty

pensioner

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US / ˈpenʃənə(r) /

UK / ˈpɛnʃənɚ /

B1
  • noun
  • Someone receiving a pension after they retire

madeleine

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US / ˈmædleɪn /

UK / ˈmædleɪn /

A1
  • noun
  • A small rich cake, typically baked in a shell-shaped mold and often decorated with coconut and jam.

understaffed

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US / ˌʌndəˈstɑːft /

UK / ˌʌndərˈstæft /

B2
  • adjecitve
  • With insufficient workers
  • Introduction to Video Content
  • Centrelink, the Australian government agency responsible for distributing government payments, is facing a significant challenge as call wait times have increased dramatically. Approximately 6 million Australians rely on Centrelink for various forms of financial assistance, but attempting to contact Centrelink by phone has become an incredibly frustrating experience. Wait times have become excessively long, as Centrelink struggles to keep up with the high demand for its services. Many individuals, particularly older Australians, rely on phone assistance as they find using computers difficult. Pensioner Madeline Pizzuti shares her frustration, recounting a wait of over an hour and 15 minutes before being hung up on when calling the older Australians' line. Call waiting times across various departments have increased, with the families and parenting line experiencing the longest wait time at an average of 31 minutes and 24 seconds. The employment line has an average wait time of 29 minutes, while the wait time for the older Australians' line has increased by nearly seven minutes. These long wait times are not isolated incidents, as many people report similar experiences. A Current Affair decided to put Centrelink to the test and found that even when attempting to speak to an operator on the families and parenting line, they were redirected multiple times before being disconnected. The frustrations faced by individuals trying to reach Centrelink highlight the urgent need for the agency to address its understaffing and improve its ability to handle the high volume of calls.
  • Subtitles section
  • Around 6 million Australians go through Centrelink for government payments.
  • But if they try to do that by phone, they're in for a frustrating time.
  • Whole times have blown out because Centrelink is struggling to keep up with demand.
  • Thank you for calling.
  • Goodbye.
  • So again, it's not letting us wait on hold.
  • This is unquestionably the busiest time of the year for us.
  • We're not sitting on our hands.
  • We're currently understaffed and we're doing everything we can to recruit and train additional staff.
  • A lot of people my age are finding it's difficult to use the computer, so they rely on the phone.
  • Pensioner Madeline Pizzuti hopes she never hears the on-hold music at Centrelink again.
  • We expect to wait a little bit, but not that long.
  • That's far too long.
  • Her wait was more than one hour and 15 minutes before she claims she was hung up on when she called the older Australians' line regarding her pension.
  • You know, you sort of wander around the house carrying your phone with you and hoping that you hear it, hear the operator come on eventually.
  • And she's not the only one left on hold.
  • The latest figures from Centrelink show call waiting times have blown out.
  • Customers calling the families and parenting line have the longest wait.
  • On average, it's 31 minutes and 24 seconds, up from 24 minutes.
  • The employment line is next, an average wait of 29 minutes, while the wait on the older Australians' line has jumped nearly seven minutes.
  • I've noticed with a lot of my friends, they go through the same thing.
  • So it's not just me that's experiencing it, it's a lot of people.
  • So we decided to put Centrelink to the test.
  • First up, the families and parenting line.
  • Oh, so we asked to speak to an operator then, and it sent us around a few times and then it hung up on us.
  • So we will try again.
  • But once again...
  • Thank you for calling.
  • Goodbye.
  • So we changed plans and tried the older Australians' phone number.
  • At my.gov.au.
  • Thank you for calling.
  • Goodbye.
  • Hung up on again.
  • Three strikes.
  • So we decided to wait 30 minutes before we tried the line again.
  • Operator.
  • Thank you for your call.
  • All our service officers are currently busy at this time.
  • Still no joy.
  • So for our fifth attempt, we tried the parenting line again, and this time got through and the great wait began.
  • They've just said the wait time is expected to be 70 minutes.
  • The average for this line is meant to be 31 minutes.
  • So let's see how long we wait.
  • So we waited, waited and waited.
  • We've just ticked over an hour waiting on the families and parenting line.
  • Now that's double the time Centrelink claims the average person is waiting.
  • The 70 minute estimate came and went.
  • Then finally our time was up.
  • So we finally got through then on the families and parents line after one hour and 45 minutes waiting.
  • That's more than three times the average wait.
  • Services Australia General Manager Hank Jongen puts the longer wait times down to a surge in demand due to the cost of living crisis.
  • The government has made a couple of announcements in relation to increases in child care subsidy, greater access to the Commonwealth Seniors Health Card, which has also increased demand that we're facing at this time of the year.
  • And he has these tips for people wanting to get through.
  • Look at the online options that are available to them, because it is by far the best way to interact with us, particularly if it's routine business.
  • If you don't feel confident about using online technology, you can make an appointment to come in to see us and we'll provide you with coaching.
  • Madeline gave up waiting on the phones and ended up writing a letter to Centrelink, but as yet still hasn't heard back.
  • So I tried ringing them, waiting for an hour and a quarter.
  • And in both instances, I was cut off, put themselves into our position.