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Qantas And Virgin Told To Stop Ripping Off Customers

Video vocabulary

healthy

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US / ˈhelθi /

UK / ˈhɛlθi /

A1
  • adjecitve
  • In good condition physically, or financially; well

market

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US / ˈmɑ:kɪt /

UK / ˈmɑ:rkɪt /

A1
  • noun
  • Need or demand for a particular product or service
  • Area or region where a certain product is sold
  • Public event where people sell goods on tables
  • Institution where stocks are bought and sold
  • verb
  • To publicize products to get you to buy; advertise

past

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US / pɑ:st /

UK / pæst /

A2
  • adjecitve
  • No longer current or new
  • adverb
  • So as to go beyond, or further than something
  • noun
  • Time that existed before now, e.g. long ago
  • preposition
  • After a particular time
  • At a later point in distance; beyond

slot

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US / slɒt /

UK / slɑ:t /

B1
  • noun
  • A long narrow opening to put a coin, etc. in
  • verb
  • To put something in a small narrow opening

too

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US / tu: /

UK / tu /

A1
  • adverb
  • In addition, also; with emphasis
  • Say that something is more than you want

among

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US / əˈmʌŋ /

UK / əˈmʌŋ /

A1
  • preposition
  • In the center of several things

lose

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US / lu:z /

UK / luz /

A1
  • verb
  • To be unable to keep in check or control something
  • To decrease in value or quantity (e.g. weight)
  • To stop having certain qualities or abilities
  • To stop having or being entitled to
  • To fail to win something that is being contested
  • To be unable to find something you once had
  • To be dependent on someone (used with 'not')

new

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US / nju: /

UK / nu, nju /

A1
  • adjecitve
  • Not old, recently born, built or made
  • Being or doing something for the first time
  • Not felt, seen or known previously
  • Having been recently bought or obtained

handy

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US / 'hændɪ /

UK / ˈhændi /

B1
  • adjecitve
  • Convenient, easy to use, easy to reach
  • Being skillful in performing small tasks

should

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US / ʃʊd /

UK / ʃʊd /

A1
  • other
  • Used to indicate what is proper or reasonable

worried

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US / ˈwʌrid /

UK / ˈwɜ:rid /

A1
  • adjecitve
  • Feeling troubled or concerned
  • verb
  • To cause concern or trouble over something
  • To feel concerned or troubled about something

actually

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US / ˈæktʃuəli /

UK / ˈæktʃuəli /

A1
  • adverb
  • Used to add new (often different) information

deserve

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US / dɪ'zɜ:v /

UK / dɪˈzɚv /

A2
  • verb
  • To be worthy of, e.g. getting praise or attention

domestic

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US / dəˈmestɪk /

UK / dəˈmɛstɪk /

A2
  • adjecitve
  • British informal fight between husband and wife
  • Concerning your own home or house
  • Concerning or made in your own country
  • noun
  • Someone paid to help with housework in your house

speak

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US / spi:k /

UK / spik /

A1
  • verb
  • To be able to use a certain language
  • To use words to tell information, express thoughts

day

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US / deɪ /

UK / de /

A1
  • noun
  • A period of 24 hours beginning at midnight
  • The period of time when it is light outside
  • Person's name

point

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US / pɔɪnt /

UK / pɔɪnt /

A1
  • noun
  • An item to be discussed
  • Small spot or dot
  • Fact or detail
  • Feature of something
  • The size of the text on a page or screen
  • A certain time or stage in a process
  • Certain position in time or space
  • Idea or fact you try to convince people about
  • Measurement of scores in a game, sport
  • Sharp end of something, e.g. a pen or pin
  • verb
  • To face a certain direction, e.g. north
  • To indicate something with your finger to others

sure

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US / ʃʊə(r) /

UK / ʃʊr /

A1
  • adjecitve
  • Having no doubts about something
  • Have confidence in your own words or actions
  • Firmly established or held; being firm or stable
  • Being correct or true
  • adverb
  • What you say to agree willingly

thereof

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US / ˌðeərˈɒv /

UK / ˌðerˈɑ:v /

B2
  • adverb
  • Concerning that or it

already

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US / ɔ:lˈredi /

UK / ɔlˈrɛdi /

A1
  • adverb
  • Having happened or been done before this time

cos

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US / kəz; kɒz /

UK / kəz /

A2
  • conjunction
  • Very informal way of saying 'because'

weather

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US / 'weðə(r) /

UK / ˈwɛðɚ /

A1
  • noun
  • Whether it is raining, sunny, cold etc. outside
  • verb
  • To successfully deal with a difficult situation
  • To erode or become damaged due to the environment

four

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US / fɔ:(r) /

UK / fɔr, for /

A1
  • number
  • 4

probably

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US / ˈprɒbəbli /

UK / ˈprɑbəbli /

A1
  • adverb
  • That is likely to happen or be true

gouge

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US / ɡaʊdʒ /

UK / ɡaʊdʒ /

C1
  • verb
  • To scoop out usually aggressively

qantas

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US / ˈkæntəs /

UK / /

A1
  • proper noun
  • The international airline of Australia.

straight

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US / streɪt /

UK / stret /

A2
  • adjecitve
  • Not having curves, bends, or angles
  • Not gay; heterosexual
  • honest and direct
  • adverb
  • in a line; immediately; honestly and directly

collect

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US / kəˈlekt /

UK / kəˈlɛkt /

A2
  • adverb
  • By asking the receiver of a call to pay for it
  • verb
  • To ask for money, e.g. for a charity
  • To gather things, people together in one place
  • To get and keep one type of things as a hobby
  • To take things and bring them together
  • To go and receive, e.g. a prize or an award
  • To take control of your own feelings or thoughts

business

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US / ˈbɪznəs /

UK / ˈbɪznɪs /

A1
  • noun
  • A company formed for making profit
  • Matter that has to be dealt with; task; situation
  • Activity of working to make a profit

whether

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US / ˈweðə(r) /

UK / ˈhwɛðɚ, ˈwɛð- /

A1
  • conjunction
  • If something will happen or not

gate

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US / ɡeɪt /

UK / ɡet /

A2
  • noun
  • Place in a fence which can be opened or closed

not

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US / nɒt /

UK / nɑt /

A1
  • adverb
  • Word indicating the negative
  • (Used to form the negative of verbs)

our

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US / 'aʊə(r) /

UK / aʊr /

A1
  • determiner
  • Belonging to us

carry

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US / ˈkæri /

UK / ˈkæri /

A1
  • verb
  • To have a child, be pregnant
  • To have a disease you might give to others
  • (Of stores) to sell a particular product
  • To hold something and move it to another place
  • To travel a long distance (sound)
  • To support the weight or burden of something

behaviour

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US / bɪˈheɪvjə(r) /

UK / bɪˈhevjɚ /

A1
  • noun
  • The way a person or thing acts; manner

same

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US / seɪm /

UK / sem /

A1
  • adjecitve
  • Being equal in quality and amount
  • Identical; not different
  • Not changing; constant

tiny

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US / 'taɪnɪ /

UK / ˈtaɪni /

A2
  • adjecitve
  • Very, very small

dirty

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US / ˈdɜ:ti /

UK / ˈdɜ:rti /

A2
  • adjecitve
  • Not clean
  • Not fair; dishonest or dishonorable
  • verb
  • To make something not clean; soil

jet

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US / dʒet /

UK / dʒɛt /

B1
  • noun
  • Stream of liquid/gas shooting out of small opening
  • (Of liquid, gas) to shoot out of a small opening
  • A pipe that water or gas goes through
  • Hard, black, usually shiny stone
  • verb
  • (Of liquid, gas) to shoot out of a small opening
  • To travel on a jet plane

melbourne

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US / 'melbən /

UK / 'melbərn /

A1
  • proper noun
  • The capital of Victoria, in southeastern Australia, on the Bass Strait, opposite Tasmania; populatio
  • A resort city in east central Florida, south of Cape Canaveral; population 77,351 (est. 2008).

punitive

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US / ˈpju:nətɪv /

UK / ˈpjunɪtɪv /

B2
  • adjecitve
  • Intended to punish; severe; harsh

really

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US / ˈri:əli /

UK / ˈriəˌli, ˈrili /

A1
  • adverb
  • Used to stress something that is said; definitely
  • In a true or accurate manner
  • Very

would

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US / wʊd /

UK / wʊd /

A1
  • other
  • Used to indicate something imagined
  • Used to ask or request something politely
  • Verb used to indicate possibility, request etc.
  • Used to indicate a preference
  • Used to indicate a reaction
  • Indicates something that occurred repeatedly
  • Used to indicate willingness or ability to do

ceo

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US / ˌsiː iː ˈəʊ /

UK / ˌsiː iː ˈoʊ /

C2
  • abbreviation
  • CEO for Chief Operating Officer

deliberate

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US / dɪ'lɪbərət /

UK / dɪˈlɪbərɪt /

B2
  • adjecitve
  • Carefully thought out in advance
  • Done purposely
  • verb
  • To consider a problem or decision carefully

compete

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US / kəmˈpi:t /

UK / kəmˈpit /

A2
  • verb
  • To try to beat others at something, e.g. a race

deal

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US / di:l /

UK / dil /

A1
  • verb
  • To cope with something - usually troubles
  • To give (something bad e.g. news) to
  • To buy and sell illegal drugs
  • To give out (cards, etc.) to; distribute
  • To do business with someone or to sell products

entrant

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US / ˈentrənt /

UK / ˈɛntrənt /

B2
  • noun
  • A person who enters a contest

now

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US / naʊ /

UK / naʊ /

A1
  • adverb
  • At the present time or moment
  • Right away or in the next possible moment
  • Used to refer to something that just happened
  • Time between the present and a moment in the past
  • conjunction
  • Resulting from or because of something

book

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US / bʊk /

UK / bʊk /

A1
  • noun
  • Thing made of pages with writing on that you read
  • verb
  • (Police) to officially record someone's crimes
  • To reserve (hotel room, etc.) in advance
  • To produce a red or yellow card to a soccer player

fuel

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US / 'fju:əl /

UK / ˈfjuəl /

A2
  • noun
  • Material used to produce heat or power when burned
  • verb
  • To give power to (a mob, anger, etc.); incite
  • To provide gas or petrol for something

significant

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US / sɪgˈnɪfɪkənt /

UK / sɪɡˈnɪfɪkənt /

A2
  • adjecitve
  • Large enough to be noticed or have an effect
  • Having meaning; important; noticeable
  • (Statistics) being clearly different

barrier

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US / 'bærɪə(r) /

UK / ˈbæriɚ /

B1
  • noun
  • Difficult situation preventing something happening
  • Structure or object that stops free movement

but

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US / bət /

UK / bʌt,bət /

A1
  • conjunction
  • Used before you say something different, opposite

especially

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US / ɪˈspeʃəli /

UK / ɛˈspɛʃəli, ɪˈspɛʃ- /

A1
  • adverb
  • More than usual; extremely

give

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US / ɡɪv /

UK / ɡɪv /

A1
  • noun
  • Degree of flexibility in something, a material
  • verb
  • To hand over or present something to someone
  • To cause someone to have or experience something

good

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US / ɡʊd /

UK / ɡʊd /

A1
  • adjecitve
  • Proper, appropriate or right
  • (Of an amount) enough; plenty
  • Excellent; high quality
  • Acting well or properly; of moral character
  • In a positive or happy emotional state
  • noun
  • Advantage or benefit

can

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US / kæn /

UK / kən,kæn /

A1
  • noun
  • A metal container for storing food
  • other
  • Able to; have the skill to; have the time to
  • verb
  • To have permission to
  • To be possible to do
  • To preserve food by sealing it in a metal container

deliver

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US / dɪ'lɪvə(r) /

UK / dɪˈlɪvɚ /

A2
  • verb
  • To give birth to a child; help a woman give birth
  • To save someone from a problem or crisis
  • To keep a promise; do what you say you would
  • To present something to a group, as a speech
  • To take something to a person or place

contest

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US / 'kɒntest /

UK / ˈkɑnˌtɛst /

B1
  • noun
  • Struggle or competition between rivals
  • verb
  • To struggle or compete against other people
  • To not accept an official or legal judgment

nearly

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US / ˈniəli /

UK / ˈnɪrli /

A1
  • adverb
  • Not completely; almost

seriously

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US / ˈsɪəriəsli /

UK / ˈsɪriəsli /

B1
  • adverb
  • Involving or requiring great thought or study

towards

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US / tə'wɔ:dz /

UK / 'təuədz, twɔ:dz /

A1
  • preposition
  • In the direction of someone or something

arrive

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US / əˈraɪv /

UK / əˈraɪv /

A1
  • verb
  • To reach the place you are traveling to

company

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US / 'kʌmpənɪ /

UK / ˈkʌmpəni /

A1
  • noun
  • Good feeling from being with someone else
  • A business that sells things or provides services
  • Guests, especially in your home
  • Being with another person rather than alone

come

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US / kʌm /

UK / kʌm /

A1
  • verb
  • To arrive at a place
  • (Of mail) to be delivered
  • To move toward someone; go with someone
  • To reach a certain point or state

echo

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US / 'ekəʊ /

UK / 'ekoʊ /

B1
  • noun
  • Repetition of sounds after bouncing off something
  • A repetition of events or circumstances
  • verb
  • (Of a place) to be filled with repeating sounds
  • (Of a sound) to be repeated
  • To repeat something, e.g. something someone said

game

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US / ɡeɪm /

UK / ɡem /

A1
  • noun
  • Activity with rules that people play to have fun
  • Birds and animals people hunt to kill and eat
  • Match between two teams

think

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US / θɪŋk /

UK / θɪŋk /

A1
  • verb
  • To have an idea about something without certainty
  • To have an idea, opinion or belief about something

squeeze

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US / skwi:z /

UK / skwiz /

C1
  • noun
  • Amount of liquid from firmly pressing e.g. orange
  • Act of putting pressure on, as to get liquid out
  • When there is not enough space for things/people
  • Act of firmly pressing on two or more sides
  • verb
  • To force or threaten someone to give you something
  • To strongly compress something to get liquid out
  • To be pressed together or crowded into an area
  • To press together the opposite sides of something
  • To reduce the amount of something

compensate

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US / ˈkɒmpenseɪt /

UK / ˈkɑ:mpenseɪt /

A2
  • verb
  • To give (money) to as a form of correcting a loss

congrat

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US / /

UK / /

A1

jordan

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US / ˈdʒɔ:dn /

UK / ˈdʒɔrdn /

A1
  • noun
  • An Arab kingdom in southwestern Asia on the Red Sea

anything

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US / ˈeniθɪŋ /

UK / ˈɛniˌθɪŋ /

A1
  • pronoun
  • A thing of any kind

national

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US / 'næʃnəl /

UK / ˈnæʃənəl, ˈnæʃnəl /

A2
  • adjecitve
  • Concerning a nation as a whole
  • noun
  • A person of a particular country

out

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US / aʊt /

UK / aʊt /

A1
  • adverb
  • No longer stylish (e.g. fashion)
  • Away from home, business, or the usual place
  • In a direction/movement away from inside or center
  • noun
  • Act when a batter cannot continue playing
  • verb
  • To tell people a secret

cancellation

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US / ˌkænsəˈleɪʃn /

UK / ˌkænsəˈleʃən /

A2
  • noun
  • Act of stopping a planned event from happening

finally

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US / ˈfaɪnəli /

UK / ˈfaɪnəli /

A1
  • adverb
  • used especially at the beginning of a sentence to introduce the last point or idea
  • After a long time or some difficulty

rather

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US / 'rɑ:ðə(r) /

UK / ˈræðɚ, ˈrɑðɚ /

A1
  • adverb
  • Somewhat; fairly; not that much

something

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US / ˈsʌmθɪŋ /

UK / ˈsʌmθɪŋ /

A1
  • adverb
  • In some degree or measure
  • noun
  • a person or thing of some value or consequence
  • pronoun
  • Thing that is not yet known or named
  • Approximately

and

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US / ənd /

UK / ənd, ən,ænd /

A1
  • conjunction
  • Used to refer to two or more things
  • Plus; in addition; on top of that
  • Used to introduce an action that follows another

intro

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US / ˈɪntrəʊ /

UK / ˈɪntroʊ /

A1
  • noun
  • Opening part of a text or piece of music

money

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US / 'mʌnɪ /

UK / ˈmʌni /

A1
  • noun
  • Coins or notes we use to pay for things

agency

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US / 'eɪdʒənsɪ /

UK / ˈedʒənsi /

B1
  • noun
  • Business that provides some service for others

call

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US / kɔ:l /

UK / kɔl /

A1
  • noun
  • A order or request for action
  • The sound an animal makes, often when in danger
  • A correct prediction, e.g. a decision in a game
  • A short visit to a place or person
  • A decision by a referee or umpire in a game
  • verb
  • To make a request or order for action
  • (Animal) to make sounds to warn of danger
  • To announce the date of an election
  • To make a judgment about something
  • To give someone or something a name
  • To guess in advance the result or outcome
  • To visit a place or person for a short time
  • To phone someone
  • To speak, announce or shout in a loud voice

booking

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US / ˈbʊkɪŋ /

UK / ˈbʊkɪŋ /

A1
  • noun
  • Reservation for a table, or hotel room
  • verb
  • (Police) to officially record someone's crimes
  • To reserve (hotel room, etc.) in advance
  • To produce a red or yellow card to a soccer player

reduce

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US / rɪ'dju:s /

UK / rɪˈdus, -ˈdjus /

A2
  • verb
  • To try to decrease, e.g. your weight if overweight
  • To boil a liquid until it has decreased in amount
  • To make something smaller in size, amount, level

where

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US / hwɛə /

UK / hwɛr, wɛr /

A1
  • conjunction
  • At or in the place which
  • In whatever place
  • pronoun
  • Word you use to ask the location of something

completely

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US / kəmˈpli:tli /

UK / kəmˈpliːtli /

A1
  • adverb
  • In every way or as much as possible

join

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US / dʒɔɪn /

UK / dʒɔɪn /

A1
  • verb
  • To bring something close to another, to become one
  • To become a member of
  • To participate in an activity with others

only

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US / ˈəunli /

UK / ˈonli /

A1
  • adverb
  • Just one; just that amount or thing; not more than
  • Not very important or serious
  • Just that type of thing, person
  • Short time ago; not before a certain time
  • conjunction
  • Except; but

two

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US / tu: /

UK / tu /

A1
  • number
  • 2

most

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US / məʊst /

UK / most /

A1
  • adverb
  • Very; extremely
  • Greatest possible degree
  • pronoun
  • Nearly all of something

industry

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US / 'ɪndəstrɪ /

UK / ˈɪndəstri /

A1
  • noun
  • Hard work; being busy working
  • Factories or businesses that make certain products

grow

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US / ɡrəʊ /

UK / ɡro /

A1
  • verb
  • To get bigger and more mature; make plants do this
  • To improve; to develop better skills over time
  • To develop and become bigger or taller over time

package

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US / ˈpækɪdʒ /

UK / ˈpækɪdʒ /

A1
  • adjecitve
  • Presented as one item but includes several
  • noun
  • Box or container items are placed in for mailing
  • A container for items for sale, e.g. food
  • Group of several items or services offered as one
  • verb
  • To present or sell a group of things as one item
  • To put something into a container to store it

lower

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US / 'ləʊə(r) /

UK / ˈlaʊɚ, laʊr /

A2
  • adjecitve
  • In a position more near the bottom
  • verb
  • To move something downward to the ground

since

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US / sɪns /

UK / sɪns /

A1
  • adverb
  • At a point before the present time
  • conjunction
  • For this reason; because
  • preposition
  • From the time in the past that

well

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US / wel /

UK / wɛl /

A1
  • adjecitve
  • Being in a fortunate, good condition or state
  • Healthy and in good condition
  • adverb
  • In an acceptable, proper, or successful manner
  • In a complete, total, or full manner
  • A great and considerable degree
  • In a successful way, in a good or satisfactory way
  • exclamation
  • Used to begin or continue a particular statement
  • Used to show you want to start saying something
  • Used to express that you are waiting for a reply
  • You say this to change the topic of a conversation
  • Used to indicate you are making a final remark
  • noun
  • Long deep hole in the ground to get water
  • verb
  • To cause your eyes to fill with tears

whereby

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US / weəˈbaɪ /

UK / hwɛrˈbaɪ, wɛr- /

B1
  • adverb
  • By which; by that thing

for

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US / fə(r) /

UK / fɔr,fə /

A1
  • preposition
  • Used to show the purpose, or need of something

player

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US / ˈpleɪə(r) /

UK / ˈpleɚ /

A1
  • noun
  • Machine that plays recorded material
  • Person who plays a musical instrument
  • Person who plays games on devices
  • Person who plays sports

time

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US / taɪm /

UK / taɪm /

A1
  • noun
  • Speed at which music is played; tempo
  • Point as shown on a clock, e.g. 3 p.m
  • Number of hours, minutes needed to do something
  • Occasion when something happens
  • Period or occasion that something occurred
  • Period in history or the past
  • Something measured in minutes, hours, days, etc.
  • How long an event takes; duration
  • verb
  • To check speed at which music is performed
  • To choose a specific moment to do something
  • To measure how long an event takes, e.g. a race
  • To schedule something to occur at a specific moment

difference

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US / 'dɪfrəns /

UK / ˈdɪfərəns, ˈdɪfrəns /

A1
  • noun
  • A thing or issue that people do not agree about
  • Not of the same kind; unlike other things

compensation

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US / ˌkɒmpenˈseɪʃn /

UK / ˌkɑmpənˈseʃən /

A2
  • noun
  • (Money) given or received as payment for loss

much

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US / mʌtʃ /

UK / mʌtʃ /

A1
  • adjecitve
  • Very; to a high level or degree
  • adverb
  • A lot; large amount; a high degree of
  • Nearly; basically
  • On many occasions; often
  • noun
  • A large amount; a great quantity

statement

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US / ˈsteɪtmənt /

UK / ˈstetmənt /

A2
  • noun
  • Record of activity in a bank account over time
  • Act or process of saying something formally

under

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US / ˈʌndə(r) /

UK / ˈʌndɚ /

A1
  • adjecitve
  • In the same place as another thing, but lower
  • adverb
  • In a lower quantity or price than expected
  • preposition
  • According to the terms of an agreement or law
  • Managed or controlled by the authority of
  • Being of a lesser quality or amount than expected
  • Influenced or affected by something or someone
  • Less or lower in age, amount, size or number

competitive

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US / kəmˈpetətɪv /

UK / kəmˈpɛtɪtɪv /

B1
  • adjecitve
  • Being strongly driven to win or be better than

flight

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US / flaɪt /

UK / flaɪt /

A2
  • noun
  • Act of leaving a place, usually to escape danger
  • Trip by plane, helicopter etc.

wonder

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US / 'wʌndə(r) /

UK / ˈwʌndɚ /

A1
  • noun
  • Surprise caused by experiencing something amazing
  • verb
  • To feel curious about something
  • To think or consider about something over time

though

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US / ðəu /

UK / ðo /

A1
  • adverb
  • Although, despite the fact that

complaint

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US / kəmˈpleɪnt /

UK / kəmˈplent /

B1
  • noun
  • Saying something is wrong and should be changed
  • Official charge against a person by the police
  • A medical problem with your body; illness

consumer

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US / kənˈsju:mə(r) /

UK / kənˈsumɚ /

A2
  • noun
  • Person who buys goods or services

just

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US / dʒʌst /

UK / dʒʌst /

A1
  • adjecitve
  • Proper or appropriate; as is deserved
  • Doing or being what is right or fair
  • Legally correct; having enough evidence
  • adverb
  • Almost; nearly
  • Exactly at the time of
  • Exactly (the same as, like)

line

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US / laɪn /

UK / laɪn /

A1
  • noun
  • Border that divides two places or regions
  • Long crease in the skin, often from age
  • Mark that is long, straight and very thin
  • Row of words, letters or numbers that are written
  • Telephone connection
  • People waiting one behind the other; queue
  • Long thin wire, e.g. for electrical signal
  • verb
  • To put material along the inside of something

overly

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US / ˈəʊvəli /

UK / ˈoʊvərli /

B2
  • adverb
  • To a degree exceeding normal or proper limits

report

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US / rɪ'pɔ:t /

UK / rɪˈpɔrt, ˈport /

A1
  • noun
  • Account of the necessary facts and information
  • The telling of news in the media
  • Official statement about something
  • verb
  • To submit a report or bill to the government
  • To write in a newspaper or speak on a news program
  • To state something officially
  • To officially present yourself to an authority
  • To describe something by telling it to others

talk

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US / tɔ:k /

UK / tɔk /

A1
  • noun
  • Style of speaking
  • Discussion between two countries
  • Giving information in front of people; lecture
  • Saying things or ideas to someone with words
  • verb
  • To make a formal speech about something
  • To say things or ideas to someone with words

get

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US / ɡet /

UK / ɡɛt /

A1
  • verb
  • To become affected by illness or disease
  • To begin to feel or understand an emotion or idea
  • To send or bring someone or something home, etc.
  • To go somewhere to obtain something
  • To (cause to) do a particular thing
  • To obtain, receive or be given something
  • To currently have
  • To prepare for use
  • To understand something being said or read

subsidiary

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US / səb'sɪdɪərɪ /

UK / səbˈsɪdiˌɛri /

B2
  • noun
  • Less important or supporting organization/company

anymore

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US / 'enɪmɔ: /

UK / ˌɛniˈmɔr, -ˈmor /

A2
  • adverb
  • No longer; no more

access

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US / 'ækses /

UK / ˈæksɛs /

A2
  • noun
  • Way to enter a place, e.g. a station or stadium
  • verb
  • To be able to use or have permission to use

block

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US / blɒk /

UK / blɑk /

A2
  • noun
  • Solid piece of material used for building
  • A piece of wood, chocolate etc.
  • Hard piece of wood, stone etc. with straight edges
  • Building made up of offices or apartments
  • Area of a city divided by four streets
  • verb
  • To stop from going forward or making progress

down

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US / daʊn /

UK / daʊn /

A1
  • adjecitve
  • Being sad, sick, or unhappy
  • Not operating, working, or functioning as expected
  • adverb
  • In a sitting or lying position
  • Towards or on the ground, floor, or bottom
  • Written or copied onto a piece of paper or book
  • noun
  • A period of play in American Football
  • The soft, smooth hairs that cover a bird's body
  • preposition
  • Along something's path, course, or direction
  • Going from a higher position to a lower position
  • verb
  • To eat or drink very quickly and without stopping

fire

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US / 'faɪə(r) /

UK / faɪr /

A1
  • noun
  • Heat and the flame produced when burning
  • Intense energy for or about something
  • verb
  • To apply heat to something to make it hard
  • To make a person leave their job; dismiss
  • To shoot a gun or weapon
  • To launch something into the sky, e.g. a rocket
  • To start working on something e.g. a project

force

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US / fɔ:s /

UK / fɔrs, fors /

A1
  • noun
  • Group of persons trained for military action; army
  • Pressure; attraction
  • The use of physical strength/violence to persuade
  • verb
  • To use physical strength or violence to persuade

then

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US / ðen /

UK / ðɛn /

A1
  • adverb
  • A time that is not now
  • Following another thing in time or arrangement
  • Following on reasonably from what was just stated
  • At that time, not now

about

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US / ə'baʊt /

UK / əˈbaʊt /

A1
  • adverb
  • To be ready to; going to
  • Nearly; approximately; roughly
  • Near; next to; close to
  • In every direction; in the area of
  • preposition
  • Concerning or of (a topic)

care

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US / keə(r) /

UK / kɛr /

A1
  • noun
  • Treatment you receive for your health or safety
  • Something that a person worries about
  • verb
  • To feel interest, concern, or worry
  • To look after someone or something

fly

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US / flaɪ /

UK / flai /

A1
  • noun
  • Common flying insect, sometimes blue in color
  • Opening with fold of cloth hiding zipper on pants
  • verb
  • To move in the wind, e.g. a flag
  • To move at a high speed
  • To travel in a plane, helicopter, balloon etc.
  • To pilot people or items by plane
  • To travel through the air using wings

like

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US / laɪk /

UK / laɪk /

A1
  • adjecitve
  • Being equal in status or kind to something else
  • Similar; the same
  • adverb
  • For example
  • preposition
  • Used as a filler; used to ad emphasis
  • In a way similar to the way something is done
  • Such as; for example
  • verb
  • To want to
  • To find something pleasing; to prefer something

independent

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US / ˌɪndɪˈpendənt /

UK / ˌɪndɪˈpɛndənt /

A2
  • adjecitve
  • Making your own decisions; acting by yourself
  • noun
  • A person not connected to a political party

people

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US / 'pi:pl /

UK / ˈpipəl /

A1
  • noun
  • Persons sharing culture, country, background, etc.
  • Men, Women, Children

that

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US / ðæt /

UK / ðæt, ðət /

A1
  • adjecitve
  • The person or thing being talked about
  • Used to identify something both the speakers know
  • adverb
  • Used to reinforce adjectives and adverbs
  • To such a degree
  • conjunction
  • Used to connect a noun clause
  • Used to introduce an adverbial clause
  • Used to introduce a noun clause
  • determiner
  • Used as a noun to refer to something
  • pronoun
  • Referring an object far away
  • Used to refer to the relative pronoun ‘which’

what

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US / wɒt /

UK / hwɑt, hwʌt, wɔt, wʌt,hwət, wət /

A1
  • pronoun
  • Thing or things that; the same kind as
  • Used to emphasize something you are about to say
  • adjecitve
  • Used to refer to a particular amount, or number
  • Used to place emphasis on a particular quality
  • adverb
  • To a certain degree
  • determiner
  • Question words used for asking for information
  • exclamation
  • Used to express excitement, shock, or surprise
  • Used to ask people to repeat something they said

great

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US / ɡreɪt /

UK / ɡret /

A1
  • adjecitve
  • Very large in size
  • Very important
  • Very good; fantastic; wonderful
  • adverb
  • Very good; better than before
  • noun
  • Successful and well-admired person

mean

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US / mi:n /

UK / min /

A1
  • adjecitve
  • Being good at
  • Nasty; unkind
  • Not liking to spend money; cheap; stingy
  • noun
  • Average of a set of numbers
  • verb
  • To express a particular idea or thought
  • To intend to do something in particular
  • To have a particular meaning or value

ticket

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US / 'tɪkɪt /

UK / ˈtɪkɪt /

A1
  • noun
  • Piece of paper allowing you enter or use something
  • Official paper showing something illegal was done
  • Printed paper showing a price, size or information
  • verb
  • To sell tickets for an event, journey or activity
  • To give paper to show someone had acted illegally

fare

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US / feə(r) /

UK / fer /

B1
  • noun
  • Money people pay to travel on buses, taxis, boats
  • Kind of food
  • verb
  • To perform well or poorly

lack

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US / læk /

UK / læk /

A2
  • noun
  • The state of not having or not having enough of
  • A shortage of something
  • verb
  • To not have, or not have enough, of something

claim

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US / kleɪm /

UK / klem /

A2
  • noun
  • Demand for something that is believed to be due
  • Something said to be true when others don't agree
  • verb
  • To demand something that is believed to be due
  • To cause someone's life to come to an end
  • To say something is true when others may not agree

number

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US / ˈnʌmbə(r) /

UK / ˈnʌmbɚ /

A1
  • noun
  • Symbols such as 1, 2, 56, 793
  • Particular song or dance performed during a show
  • Total quantity or amount of things
  • verb
  • To put numbers on things
  • To assign a sequence within a group, series, set
  • To claim to be part of a larger group, series, set

officially

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US / əˈfɪʃəli /

UK / əˈfɪʃəlɪ /

A2
  • adverb
  • According to what is stated by an authority figure

bottom

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US / 'bɒtəm /

UK / ˈbɑtəm /

A2
  • adjecitve
  • Concerning the part under something, e.g. a vase
  • noun
  • The part of your body you sit on
  • Lowest position, often in a company or contest
  • Lowest part of something; part on which it rests
  • Lowest level, part or point of an object
  • The part under something, e.g. a vase
  • verb
  • To hit the lowest part of something

duopoly

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US / djuːˈɒpəli /

UK / duːˈɑːpəli /

A1
  • adverb
  • An economic or political condition in which power is concentrated in two persons or groups

each

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US / i:tʃ /

UK / itʃ /

A1
  • determiner
  • Every one of two or more things
  • pronoun
  • Per one person or thing

twice

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US / twaɪs /

UK / twaɪs /

A1
  • adverb
  • Two times

yeah

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US / jeə /

UK / ˈjɛə, ˈjæə, jɛ- /

A1
  • exclamation
  • Another way of saying 'yes'

fun

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US / fʌn /

UK / fʌn /

A1
  • adjecitve
  • Amusing and enjoyable
  • noun
  • Enjoyable or amusing quality or feeling

jump

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US / dʒʌmp /

UK / dʒʌmp /

A1
  • noun
  • Large sudden increase
  • An act of springing into the air
  • Bar or other thing that is jumped over
  • A sudden movement due to surprise
  • verb
  • To attack someone suddenly
  • To push your body into the air with your legs
  • To suddenly decide to do something
  • To make a sudden movement due to surprise

overprice

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US / ˌəʊvəˈpraɪs /

UK / ˌoʊvərˈpraɪs /

C2
  • verb
  • To price something excessively high

big

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US / bɪɡ /

UK / bɪɡ /

A1
  • adjecitve
  • Popular
  • Serious
  • Large

little

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US / 'lɪtl /

UK / ˈlɪtl /

A1
  • adjecitve
  • Being short in length of time
  • Not great in size, amount, or degree; small
  • Being very young or younger than others
  • adverb
  • By an amount or degree that is not very much
  • Not often; rarely
  • noun
  • A person's name

the

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US / ðə /

UK / ðə /

A1
  • article
  • Used to refer to something already mentioned
  • Used to show there is only one of something
  • determiner
  • Used to describe all of a family

play

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US / pleɪ /

UK / pleɪ /

A1
  • noun
  • Loose, free movement between two objects
  • Single action in a sports game
  • Performance in which people act in a theater
  • verb
  • To act as a character in a movie, or on stage
  • To perform music on an instrument
  • To use a device, e.g. a video game
  • To do something for enjoyment and fun
  • To do or perform a game or sport

this

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US / ðɪs /

UK / ðɪs /

A1
  • adjecitve
  • Used to indicate something already been discussed
  • Used to indicate something happening around now
  • adverb
  • An indication by a physical motion or gesture
  • A specific amount of
  • determiner
  • Person, thing, or idea near you
  • pronoun
  • Person, thing that has already been discussed

less

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US / les /

UK / lɛs /

A1
  • adjecitve
  • Smaller in amount or degree
  • adverb
  • To a smaller degree
  • noun
  • A smaller amount
  • preposition
  • With the subtraction of

able

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US / 'eɪbl /

UK / ˈebəl /

A2
  • adjecitve
  • Skilled; good at something
  • Having the ability to do something

welcome

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US / 'welkəm /

UK / ˈwɛlkəm /

A1
  • adjecitve
  • Being what was wanted or needed
  • noun
  • Friendly greeting to someone who has arrived
  • verb
  • To greet someone who has just arrived
  • To accept or receive something happily and gladly

three

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US / θri: /

UK / θri /

A1
  • number
  • Number 3

critical

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US / ˈkrɪtɪkl /

UK / ˈkrɪtɪkəl /

A2
  • adjecitve
  • Making a negative judgment of something
  • Being important or serious; vital; dangerous
  • Most important part

fine

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US / faɪn /

UK / faɪn /

A2
  • adjecitve
  • Good, acceptable or satisfactory
  • Of high quality; made with great skill
  • In a careful or exact manner; into small pieces
  • Being of high quality
  • Good; okay; no problem
  • (Of weather) good; not raining
  • noun
  • Money you have to pay because you broke a rule
  • verb
  • To pay money because you broke a law

how

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US / haʊ /

UK / haʊ /

A1
  • adjecitve
  • To what degree? in what amount?
  • adverb
  • (Used to explain the way to do something)
  • exclamation
  • For what purpose or reason?
  • (Used to ask someone or something's condition)

kind

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US / kaɪnd /

UK / kaɪnd /

A1
  • adjecitve
  • In a caring and helpful manner
  • friendly and considerate
  • noun
  • One type of thing

year

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US / jə: /

UK / jɪr /

A1
  • noun
  • Unit of time equal to 12 months or 365 or 366 days
  • Used to refer to the age of a person

you

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US / jʊ /

UK / ju /

A1
  • pronoun
  • Person someone is speaking or writing to
  • Person or people in general

funny

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US / ˈfʌni /

UK / ˈfʌni /

A1
  • adjecitve
  • Causing laughter; amusing
  • Being different, odd or strange

level

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US / 'levl /

UK / ˈlɛvəl /

A2
  • adjecitve
  • (Sports) equal to another
  • Being steady and determined (e.g. a voice)
  • noun
  • Specific height of something
  • Amount of ability you have compared to others
  • Floor or deck within a building
  • Tool used to determine if something is lying flat
  • verb
  • To aim a gun at someone
  • To destroy a building; flatten an area completely
  • To make things flat or even
  • To make a score equal to another, in sports

price

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US / praɪs /

UK / praɪs /

A1
  • noun
  • Person's name
  • Cost of something in money
  • verb
  • To determine or set the cost of something

skyrocket

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US / 'skaɪrɒkɪt /

UK / ˈskaɪˌrɑkɪt /

A1
  • verb
  • (Prices or things) to increase suddenly

surprised

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US / səˈpraɪzd /

UK / sərˈpraɪzd /

A1
  • adjecitve
  • Feeling a shock when something unexpected happens
  • verb
  • To do something that another person didn't expect

average

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US / 'ævərɪdʒ /

UK / ˈævərɪdʒ, ˈævrɪdʒ /

A2
  • adjecitve
  • Typical or normal; usual; ordinary
  • noun
  • Total of numbers divided by the number of items
  • verb
  • To add numbers then divide by the number of items

make

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US / meɪk /

UK / mek /

A1
  • noun
  • Product made by a particular company; brand
  • verb
  • To arrange or prepare something e.g. dinner
  • To get to (a place) on time
  • To gain the status of (teacher, lawyer, etc.)
  • To create something by putting things together
  • To earn a certain amount of money at a job
  • To cause or force a person to do something
  • To cause something to happen or be formed

ploy

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US / plɔɪ /

UK / plɔɪ /

B2
  • noun
  • Maneuver to gain advantage or disguise true intent

phenomenon

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US / fə'nɒmɪnən /

UK / fɪˈnɑməˌnɑn, -nən /

B1
  • noun
  • Unusual event, fact that can be studied
  • Interesting or unusual person, group
  • something that exists and can be seen, felt, tasted, etc., especially something unusual or interesti

australian

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US / ɒˈstreɪliən /

UK / ɔˈstreljən /

A1
  • adjecitve
  • Concerning the culture and people of Australia
  • noun
  • People from Australia

love

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US / lʌv /

UK / lʌv /

A1
  • noun
  • Person's name
  • A very strong feeling of affection
  • The person you care very deeply about
  • Strong, deep emotional and sexual attraction
  • verb
  • To care for and like someone very strongly, deeply
  • To like doing very much; enjoy greatly
  • To feel a strong emotional and romantic attraction

one

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US / wʌn /

UK / wʌn /

A1
  • pronoun
  • You; we; people in general; someone
  • The thing or person previously referred to
  • adjecitve
  • Used to refer to people generally
  • Being a strong example of (something mentioned)
  • number
  • Number 1

power

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US / 'paʊə(r) /

UK / ˈpaʊɚ /

A1
  • noun
  • Legal or official right to perform certain actions
  • Ability to move forcefully and quickly
  • Energy of something (e.g. electricity or fuel)
  • Mathematical way to multiply a number
  • Condition of being in political control
  • Physical force, energy, and strength
  • verb
  • To give energy to something, e.g. by electricity
  • To move something forcefully and quickly

other

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US / 'ʌðə(r) /

UK / ˈʌðər /

A1
  • adjecitve
  • A thing different from that mentioned
  • determiner
  • (Something) else; not the first (one)
  • pronoun
  • Being the one and only thing of that category

than

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US / ðən /

UK / ðən /

A1
  • conjunction
  • Used to compare two things that are not equal

strive

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US / straɪv /

UK / straɪv /

B2
  • verb
  • To work hard/make effort to achieve something

backside

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US / ˈbæksaɪd /

UK / ˈbækˌsaɪd /

C1
  • noun
  • The part of your body you sit on

have

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US / həv /

UK / hæv /

A1
  • verb
  • To drink, smoke, eat or use something
  • To experience the effects of something
  • To organize an event, or join in an activity
  • To own, possess, or hold something
  • To cause to happen or produce a particular effect

last

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US / lɑ:st /

UK / læst /

A1
  • adjecitve
  • Most recent; the latest
  • The one before
  • adverb
  • Final; with nothing following; after all others
  • Most recent; the latest
  • determiner
  • The one at the end
  • verb
  • To remain or continue for a certain period of time

openly

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US / ˈəʊpənli /

UK / ˈoʊpənli /

A2
  • adverb
  • In an open way

tonight

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US / təˈnaɪt /

UK / təˈnaɪt /

A1
  • adverb
  • Night following this day
  • noun
  • This evening; the night of today

tim

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US / tɪm /

UK / tɪm /

A1
  • abbreviation
  • Timothy (especially in biblical references).

away

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US / ə'weɪ /

UK / əˈwe /

A1
  • adjecitve
  • Not present
  • adverb
  • Disappear completely
  • Doing something with a lot of energy
  • Not here; far from here; in a different direction
  • To a different area, location

group

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US / ɡru:p /

UK / ɡrup /

A1
  • noun
  • Two or more musicians who play music together
  • Number of people or things gathered together
  • verb
  • To combine or collect objects or people together

world

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US / wɜ:ld /

UK / wɜrld /

A1
  • noun
  • All the humans, events, activities on the earth
  • Political division due to some kind of similarity

competitor

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US / kəmˈpetɪtə(r) /

UK / kəmˈpɛtɪtɚ /

B1
  • noun
  • Someone taking part in race, business, etc.

with

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US / wɪð /

UK / wɪð, wɪθ /

A1
  • preposition
  • As an employee of a certain company
  • Against something or someone
  • By using something as a means
  • Due to; because of
  • Including
  • Possessing as a feature
  • Related to
  • (Of the manner/attitude by which you do something)
  • Used to express that people or things are together

chat

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US / tʃæt /

UK / tʃæt /

A2
  • noun
  • A friendly and relaxed talk with friends
  • verb
  • To talk in a friendly and relaxed manner

low

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US / ləʊ /

UK / lo /

A1
  • adjecitve
  • Having a small quantity, supply, or amount
  • Being unhappy or unpleasant in attitude
  • Not high; being near the ground, or bottom
  • (Of a voice, sound) being soft; quiet
  • noun
  • Situation of not having a lot of something

end

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US / end /

UK / ɛnd /

A1
  • noun
  • The point where a process or activity stops
  • A point that marks the limit of something; finish
  • Goal or desired result
  • The tip, edge or limit of something
  • verb
  • To be the last part of something

competition

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US / ˌkɒmpəˈtɪʃn /

UK / ˌkɑmpɪˈtɪʃən /

A2
  • noun
  • Fighting against others to win something

foot

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US / fʊt /

UK / fʊt /

A1
  • noun
  • Base of something such as a mountain or vase
  • Length of 12 inches or about 25 cm
  • Lowest part of the leg we use to stand on

know

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US / nəʊ /

UK / noʊ /

A1
  • verb
  • To be familiar with a person or place, thing
  • To feel sure or be convinced about something
  • To discover or be aware of something
  • To be able to distinguish
  • To have knowledge of things

april

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US / ˈeɪprəl /

UK / ˈeɪprəl /

A1
  • noun
  • 4th month of the year
  • Person's name

all

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US / ɔ:l /

UK / ɔl /

A1
  • adverb
  • Completely; totally
  • determiner
  • Being every one of something
  • pronoun
  • 100% of something; the complete amount

chance

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US / tʃɑ:ns /

UK / tʃæns /

A1
  • adjecitve
  • Happening by luck; not planned
  • Taking a risk to try something
  • noun
  • The way something happens without planning
  • An opportunity; favorable circumstances, situation
  • The possibility that something will happen
  • verb
  • To occur just through luck; happen
  • To take a risk to try something

produce

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US / prə'dju:s /

UK / prəˈdus, -ˈdjus, pro- /

A1
  • noun
  • Fresh foods such as fruits and vegetables
  • verb
  • To grow something naturally
  • To make something appear
  • To manufacture something using machines
  • To control the making a movie or television show

passenger

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US / 'pæsɪndʒə(r) /

UK / ˈpæsəndʒɚ /

A2
  • noun
  • Person who is traveling in a vehicle

petrol

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US / ˈpetrəl /

UK / ˈpɛtrəl /

B1
  • noun
  • Liquid used as fuel in car engines; (US) gasoline

who

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US / hu: /

UK / hu /

A1
  • pronoun
  • Which person
  • Used to introduce information about people

vote

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US / vəʊt /

UK / vot /

A2
  • noun
  • Act of deciding who to choose in an election
  • verb
  • To make a choice for or against, as in an election

they

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US / ðeɪ /

UK / ðe /

A1
  • pronoun
  • Two or more people, animals, or things

very

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US / 'verɪ /

UK / ˈvɛri /

A1
  • adjecitve
  • Concerning a large degree or amount
  • adverb
  • A lot; much; many
  • Used to stress or emphasize a noun

virgin

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US / ˈvɜ:dʒɪn /

UK / ˈvɚdʒɪn /

B1
  • adjecitve
  • Never having had sexual intercourse
  • noun
  • Someone who did not do a thing before; first timer
  • Person who has never had sexual intercourse

airline

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US / ˈeəlaɪn /

UK / ˈerlaɪn /

A2
  • noun
  • Company that flies passengers in its planes

cancel

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US / 'kænsl /

UK / ˈkænsəl /

A2
  • verb
  • To end a legal, business, or other agreement
  • To stop a planned event from happening

custom

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US / ˈkʌstəm /

UK / ˈkʌstəm /

A2
  • adjecitve
  • Specially made to order
  • noun
  • Tradition that most people in a community do

customer

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US / ˈkʌstəmə(r) /

UK / ˈkʌstəmɚ /

A2
  • noun
  • Someone who buys goods or services from a business

look

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US / lʊk /

UK / lʊk /

A1
  • noun
  • Person's beauty or physical attractiveness
  • Particular style of dress, clothes, or appearance
  • The way someone, something appears to be
  • Act of searching for or examining something
  • verb
  • To appear to be; seem

thank

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US / θæŋk /

UK / θæŋk /

A1
  • verb
  • To tell someone you are grateful to them

move

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US / mu:v /

UK / muv /

A1
  • noun
  • Act of moving a playing piece in chess, etc.
  • An action; doing something
  • Step taken to achieve a goal
  • verb
  • To cause someone to have certain emotions
  • To cause something to change to a different place
  • To change where people live or a business operates
  • To take action to do or achieve something

rex

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US / reks /

UK / reks /

A1
  • noun

their

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US / ðɛː /

UK / ðer /

A1
  • determiner
  • Belonging to them

way

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US / weɪ /

UK / we /

A1
  • adverb
  • Used to emphasize the amount of something
  • noun
  • Particular aspect of something being thought about
  • One of various choices that could be made
  • Particular existing condition or state
  • (Often long) distance or length of time
  • How something is done
  • Route to go to a place
  • Small street
  • Usual behavior, emotions or habits of someone

halve

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US / hɑ:v /

UK / hæv /

B2
  • verb
  • To reduce something to half the size, quantity

main

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US / meɪn /

UK / men /

A1
  • adjecitve
  • Most important; most often used

possible

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US / ˈpɒsəbl /

UK / ˈpɑsəbəl /

A1
  • adjecitve
  • Being able or appropriate for a task or purpose
  • Having a chance of happening, or being true

bring

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US / brɪŋ /

UK / brɪŋ /

A1
  • verb
  • To take or go with someone to a place

cruel

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US / 'kru:əl /

UK / ˈkruəl /

B1
  • adjecitve
  • Hurtful; acting to hurt others intentionally

take

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US / teɪk /

UK / tek /

A1
  • noun
  • Filming of a single scene for TV or the movies
  • verb
  • To accept something that is offered
  • To use a method of traveling, e.g. a bus or train
  • To use a camera to make (a photo)
  • To pick up something and go away with it
  • To study a subject in school
  • To attempt to pass (an exam)
  • To require a certain amount of time, money, space

change

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US / tʃeɪndʒ /

UK / tʃendʒ /

A1
  • noun
  • Exchange of one set of clothes for another
  • Money in the form of coins instead of paper
  • Money returned after giving too much
  • Act of making or becoming something else
  • verb
  • To exchange one set of clothes for another
  • To exchange one kind of money for another
  • To replace something with another thing
  • To make or become something else
  • To go from one train, bus, etc. and go to another

pressure

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US / 'preʃə(r) /

UK / ˈprɛʃɚ /

A2
  • noun
  • Anxiety caused by difficult problems
  • Force, weight when pressing against a thing
  • Strong persuasion to do something
  • verb
  • To apply force to something
  • To persuade or force someone to do something

result

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US / rɪ'zʌlt /

UK / rɪˈzʌlt /

A2
  • noun
  • Something produced through tests or experiments
  • Final score of a competition, election or game
  • verb
  • To be the outcome of other causes and effects

selectively

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US / sɪ'lektɪvlɪ /

UK / sɪ'lektɪvlɪ /

A2
  • adverb
  • Only remembering what you want to
  • Introduction to Video Content
  • Qantas and Virgin Told to Stop Ripping Off Customers
    Welcome to a fun new game I like to call Duopoly. The two and only main players, Qantas and Virgin. It's a funny kind of game in that there's not much of a contest. There is ineffective competition, resulting in higher prices and less customer service than Australian passengers deserve.
    The Consumer Watchdog's latest report is calling out the behavior of the big airlines and their subsidiaries, which carry 90% of all domestic travelers. Among their dirty plays, price gouging. Petrol prices skyrocketed last year, but jet fuel prices have halved since then, and newsflash, our ticket prices haven't come down. Prices are still, on average, higher than the pre-pandemic airfare price. Especially domestic airfares are really overpriced. I have to think very carefully about whether I jump on a plane anymore. I'm just wondering how the airlines get away with it.
    Then there's customer service, or lack thereof. The ACCC is calling for an independent agency to deal with the growing number of customer complaints. Flights canceled, times changed, planes changed. About 50 or 100 people lost their luggage that day.
    In April just past, there was twice the level of cancellation of domestic flights than is the long-term average, and nearly one-third of flights arrived late. It's little wonder there's pressure to fine airlines and force them to compensate passengers for canceled flights.
    And finally, a rogue play called slot hoarding. The two big companies are under fire for booking out the best times at the airport gates and selectively canceling flights, squeezing out their two tiny competitors, Bonsa and Rex Airlines. New entrants need to have the barriers reduced so that there can be a chance to produce greater competition.
  • Subtitles section
  • Welcome to a fun new game I like to call Duopoly.
  • The two and only main players, Qantas and Virgin.
  • It's a funny kind of game in that there's not much of a contest.
  • There is ineffective competition, resulting in higher prices and less customer service than Australian passengers deserve.
  • The Consumer Watchdog's latest report calling out the behaviour of the big airlines and their subsidiaries, which carry 90% of all domestic travellers.
  • Among their dirty plays, price gouging.
  • Petrol prices skyrocketed last year, but jet fuel prices have halved since then, and newsflash, our ticket prices haven't come down.
  • Prices are still, on average, higher than the pre-pandemic airfare price.
  • Especially domestic airfares are really overpriced.
  • I have to think very carefully about whether I jump on a plane anymore.
  • I'm just wondering how the airlines get away with it.
  • Then there's customer service, or lack thereof.
  • The ACCC calling for an independent agency to deal with the growing number of customer complaints.
  • Flights cancelled, times changed, planes changed.
  • About 50 or 100 people lost their luggage that day.
  • Which brings us to...
  • In April just past, there was twice the level of cancellation of domestic flights than is the long-term average, and nearly one-third of flights arrived late.
  • It's little wonder there's pressure to fine airlines and force them to compensate passengers for cancelled flights.
  • And finally, a rogue play called...
  • ..slot hoarding.
  • The two big companies under fire for booking out the best times at the airport gates and selectively cancelling flights, squeezing out their two tiny competitors, Bonsa and Rex Airlines.
  • New entrants need to have the barriers reduced so that there can be a chance to produce greater competition.
  • Congratulations, you've reached the end of the game.
  • All moves go straight to jail.
  • Do not pass go, do not collect $200.
  • I just think they've just made so much money and they're more worried about the bottom line rather than providing a better service.
  • I reached out to Qantas and Virgin, but they wouldn't talk to me in a cruel echo of my Year 12 formal.
  • But Bonsa CEO Tim Jordan has made time to chat to us.
  • He joins us now.
  • Tim, in a statement today, Qantas said that we're one of the most competitive markets in the world.
  • What do you say to that?
  • I think your intro probably said it.
  • 94% of the market is with two airline groups.
  • I don't think we need to say anything more than that.
  • Are you sure?
  • Cos we've booked time for you to talk to us.
  • It would be handy.
  • This slot hoarding phenomenon that we spoke about in the package, though, that basically blocks you out of being able to access the gates, do you think that's a deliberate ploy?
  • Well, when you look at the numbers, cancelled flights out of Sydney are officially three to four times higher than the national average.
  • So something is going on in the numbers.
  • And I'm not sure the weather in Sydney completely says what that thing going on is.
  • So, yeah, we'd love to access Sydney.
  • We've already brought a significant point of difference to the Melbourne market, and we would seriously love to do the same for the Sydney market.
  • So, yeah, access to slots is critical to customers because it means that we can actually fly, we can bring lower fares, and we'd love to bring our low fares to Sydney.
  • Tim, as much as we'd love to talk about slot hoarding all night, we need to talk about fines and compensations for cancelled flights as well.
  • That was one of the things that the ACCC talked about.
  • Would that make a difference or is that going to drive up prices, which is what the big airlines are claiming?
  • I'm an airline CEO, so I'm not sure you're going to be too surprised for me to say, you know, I'd love for us to be fined when we have to cancel a flight.
  • What I think is important for the industry is for there to be a robust competitive industry whereby there isn't two players, whereby there are three or four very healthy players who compete very openly with each other because that then gives the power to the consumer and that allows the consumer to actually vote with their feet,
  • Or better still, with their backside, and actually move their custom to where the business that takes care of them in the best possible way.
  • And I think that's the most important thing that we as an industry can deliver.
  • And for us as an industry, I think that is what we should be striving and driving towards rather than anything overly punitive.
  • Tim, thanks so much for your time tonight.
  • Thank you.