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Manulife Bank didn't protect customers' highly private information, insider reveals

Video vocabulary

the

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US / ðə /

UK / ðə /

A1
  • article
  • Used to refer to something already mentioned
  • Used to show there is only one of something
  • determiner
  • Used to describe all of a family

be

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US / bɪ /

UK / bi /

A1
  • verb
  • Being

and

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US / ənd /

UK / ənd, ən,ænd /

A1
  • conjunction
  • Used to refer to two or more things
  • Plus; in addition; on top of that
  • Used to introduce an action that follows another

that

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US / ðæt /

UK / ðæt, ðət /

A1
  • adjecitve
  • The person or thing being talked about
  • Used to identify something both the speakers know
  • adverb
  • Used to reinforce adjectives and adverbs
  • To such a degree
  • conjunction
  • Used to connect a noun clause
  • Used to introduce an adverbial clause
  • Used to introduce a noun clause
  • determiner
  • Used as a noun to refer to something
  • pronoun
  • Referring an object far away
  • Used to refer to the relative pronoun ‘which’

have

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US / həv /

UK / hæv /

A1
  • verb
  • To drink, smoke, eat or use something
  • To experience the effects of something
  • To organize an event, or join in an activity
  • To own, possess, or hold something
  • To cause to happen or produce a particular effect

not

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US / nɒt /

UK / nɑt /

A1
  • adverb
  • Word indicating the negative
  • (Used to form the negative of verbs)

for

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US / fə(r) /

UK / fɔr,fə /

A1
  • preposition
  • Used to show the purpose, or need of something

this

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US / ðɪs /

UK / ðɪs /

A1
  • adjecitve
  • Used to indicate something already been discussed
  • Used to indicate something happening around now
  • adverb
  • An indication by a physical motion or gesture
  • A specific amount of
  • determiner
  • Person, thing, or idea near you
  • pronoun
  • Person, thing that has already been discussed

with

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US / wɪð /

UK / wɪð, wɪθ /

A1
  • preposition
  • As an employee of a certain company
  • Against something or someone
  • By using something as a means
  • Due to; because of
  • Including
  • Possessing as a feature
  • Related to
  • (Of the manner/attitude by which you do something)
  • Used to express that people or things are together

but

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US / bət /

UK / bʌt,bət /

A1
  • conjunction
  • Used before you say something different, opposite

get

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US / ɡet /

UK / ɡɛt /

A1
  • verb
  • To become affected by illness or disease
  • To begin to feel or understand an emotion or idea
  • To send or bring someone or something home, etc.
  • To go somewhere to obtain something
  • To (cause to) do a particular thing
  • To obtain, receive or be given something
  • To currently have
  • To prepare for use
  • To understand something being said or read

they

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US / ðeɪ /

UK / ðe /

A1
  • pronoun
  • Two or more people, animals, or things

can

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US / kæn /

UK / kən,kæn /

A1
  • noun
  • A metal container for storing food
  • other
  • Able to; have the skill to; have the time to
  • verb
  • To have permission to
  • To be possible to do
  • To preserve food by sealing it in a metal container

all

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US / ɔ:l /

UK / ɔl /

A1
  • adverb
  • Completely; totally
  • determiner
  • Being every one of something
  • pronoun
  • 100% of something; the complete amount

like

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US / laɪk /

UK / laɪk /

A1
  • adjecitve
  • Being equal in status or kind to something else
  • Similar; the same
  • adverb
  • For example
  • preposition
  • Used as a filler; used to ad emphasis
  • In a way similar to the way something is done
  • Such as; for example
  • verb
  • To want to
  • To find something pleasing; to prefer something

do

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US / du: /

UK / du /

A1
  • other
  • Question words for 'do' verbs
  • verb
  • To act; to perform actions
  • To be enough; to be acceptable
  • To have a certain effect on something or someone

there

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US / ðɛə /

UK / ðɛr /

A1
  • adverb
  • Used to illustrate the existence of something
  • In a particular respect
  • In that place or position, at that location

out

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US / aʊt /

UK / aʊt /

A1
  • adverb
  • No longer stylish (e.g. fashion)
  • Away from home, business, or the usual place
  • In a direction/movement away from inside or center
  • noun
  • Act when a batter cannot continue playing
  • verb
  • To tell people a secret

know

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US / nəʊ /

UK / noʊ /

A1
  • verb
  • To be familiar with a person or place, thing
  • To feel sure or be convinced about something
  • To discover or be aware of something
  • To be able to distinguish
  • To have knowledge of things

see

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US / si: /

UK / si /

A1
  • verb
  • To go on a date with someone
  • To predict whether something is, or will be true
  • To understand what someone says
  • To use your eyes to look at something
  • To visit a place often for sightseeing or pleasure
  • To visit or meet with someone
  • To find out by waiting or looking
  • To watch (a game, movie or TV show)

think

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US / θɪŋk /

UK / θɪŋk /

A1
  • verb
  • To have an idea about something without certainty
  • To have an idea, opinion or belief about something

your

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US / jɔ: /

UK / jʊr, jɔr, jor,jə /

A1
  • determiner
  • Belonging to you; belonging to the other person

when

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US / wen /

UK / wɛn /

A1
  • adjecitve
  • Concerning or during the time something happens
  • adverb
  • Word you use to ask about the time, or day
  • conjunction
  • Although
  • In the event that; if
  • pronoun
  • Which time

here

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US / hɪə(r) /

UK / hɪr /

A1
  • adverb
  • In this place; at this location, position or time

say

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US / seɪ /

UK / se /

A1
  • noun
  • Power to decide or greatly influence something
  • verb
  • To indicate or give information using language
  • To use words to tell your message
  • To ask someone to give information to others

because

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US / bɪ'kɒz /

UK / bɪˈkɔz, -ˈkʌz /

A1
  • conjunction
  • For a reason

how

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US / haʊ /

UK / haʊ /

A1
  • adjecitve
  • To what degree? in what amount?
  • adverb
  • (Used to explain the way to do something)
  • exclamation
  • For what purpose or reason?
  • (Used to ask someone or something's condition)

some

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US / səm /

UK / sʌm /

A1
  • adjecitve
  • Remarkable; very good (or very bad) in a way
  • Concerning a certain unclear degree, quantity
  • determiner
  • Used to refer to an unspecified amount or number
  • pronoun
  • Number of persons, things in a group, but not all

take

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US / teɪk /

UK / tek /

A1
  • noun
  • Filming of a single scene for TV or the movies
  • verb
  • To accept something that is offered
  • To use a method of traveling, e.g. a bus or train
  • To use a camera to make (a photo)
  • To pick up something and go away with it
  • To study a subject in school
  • To attempt to pass (an exam)
  • To require a certain amount of time, money, space

really

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US / ˈri:əli /

UK / ˈriəˌli, ˈrili /

A1
  • adverb
  • Used to stress something that is said; definitely
  • In a true or accurate manner
  • Very

thing

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US / θɪŋ /

UK / θɪŋ /

A1
  • noun
  • (Used to introduce the reason for something)
  • Something you cannot remember the name of

way

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US / weɪ /

UK / we /

A1
  • adverb
  • Used to emphasize the amount of something
  • noun
  • Particular aspect of something being thought about
  • One of various choices that could be made
  • Particular existing condition or state
  • (Often long) distance or length of time
  • How something is done
  • Route to go to a place
  • Small street
  • Usual behavior, emotions or habits of someone

these

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US / ði:z /

UK / ðiz /

A1
  • determiner
  • People, things, or ideas near you
  • pronoun
  • The objects near the speaker

first

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US / fɜ:st /

UK / fɚst /

A1
  • adjecitve
  • 1st; Coming before all others in time or place
  • noun
  • Something that has not happened before
  • Position of the winner of a competition

over

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US / 'əʊvə(r) /

UK / ˈovɚ /

A1
  • adverb
  • Finished; no longer happening
  • Towards the ground/away from a standing position
  • noun
  • A set of six consecutive balls bowled in cricket
  • other
  • Finished
  • preposition
  • Showing the relation when a thing is above another
  • On or covering something
  • Above or across something
  • More than you need
  • From one side to the other
  • In the direction of; toward

could

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US / kəd /

UK / kʊd /

A1
  • other
  • Past form of 'can' to mean have ability
  • Used to ask for something politely, or to offer

very

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US / 'verɪ /

UK / ˈvɛri /

A1
  • adjecitve
  • Concerning a large degree or amount
  • adverb
  • A lot; much; many
  • Used to stress or emphasize a noun

who

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US / hu: /

UK / hu /

A1
  • pronoun
  • Which person
  • Used to introduce information about people

need

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US / ni:d /

UK / nid /

A1
  • noun
  • Thing you must have and cannot not have e.g. air
  • Thing you must have and cannot manage without
  • verb
  • To be unable to manage without something; require

also

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US / 'ɔ:lsəʊ /

UK / ˈɔlso /

A1
  • adverb
  • In addition; too; in a similar way

our

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US / 'aʊə(r) /

UK / aʊr /

A1
  • determiner
  • Belonging to us

mean

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US / mi:n /

UK / min /

A1
  • adjecitve
  • Being good at
  • Nasty; unkind
  • Not liking to spend money; cheap; stingy
  • noun
  • Average of a set of numbers
  • verb
  • To express a particular idea or thought
  • To intend to do something in particular
  • To have a particular meaning or value

use

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US / ju:s /

UK / ju:s /

A1
  • noun
  • Ability to employ something
  • Need to enable it to work
  • Permission to do something with something
  • Act of spending money
  • Operation of a machine for its function
  • verb
  • To have; to eat, drink, consume etc.
  • To need to operate or work
  • To operate a machine, e.g. a computer
  • To treat a person badly
  • To do something with, for a task or purpose

start

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US / stɑ:t /

UK / stɑrt /

A1
  • noun
  • First time or place that a thing exists; beginning
  • First opportunity to achieve something, e.g. a job
  • Sudden action or movement because you are scared
  • other
  • Beginning of something in place or time
  • verb
  • To do, be or happen for the first time; begin
  • To turn something on

any

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US / 'enɪ /

UK / ˈɛni /

A1
  • adjecitve
  • One, or some, no matter which
  • pronoun
  • One (thing) of many; some

big

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US / bɪɡ /

UK / bɪɡ /

A1
  • adjecitve
  • Popular
  • Serious
  • Large

before

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US / bɪˈfɔ:(r) /

UK / bɪˈfɔr,-ˈfor /

A1
  • adverb
  • At a time earlier than the present; previously
  • conjunction
  • In advance of something happening
  • preposition
  • In front of someone or something

his

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US / hɪz /

UK / hɪz /

A1
  • pronoun
  • Something belonging to a male person

sure

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US / ʃʊə(r) /

UK / ʃʊr /

A1
  • adjecitve
  • Having no doubts about something
  • Have confidence in your own words or actions
  • Firmly established or held; being firm or stable
  • Being correct or true
  • adverb
  • What you say to agree willingly

should

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US / ʃʊd /

UK / ʃʊd /

A1
  • other
  • Used to indicate what is proper or reasonable

happen

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US / 'hæpən /

UK / ˈhæpən /

A1
  • verb
  • To take place or occur

after

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US / 'ɑ:ftə(r) /

UK / ˈæftɚ /

A1
  • adverb
  • Later than another time, or behind something
  • conjunction
  • Following something before
  • preposition
  • When an event happened or time has passed

many

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US / 'menɪ /

UK / ˈmɛni /

A1
  • determiner
  • Used to refer a large number of things

end

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US / end /

UK / ɛnd /

A1
  • noun
  • The point where a process or activity stops
  • A point that marks the limit of something; finish
  • Goal or desired result
  • The tip, edge or limit of something
  • verb
  • To be the last part of something

never

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US / 'nevə(r) /

UK / ˈnɛvɚ /

A1
  • adverb
  • Not ever; not at any time

different

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US / ˈdɪfrənt /

UK / ˈdɪfrənt /

A1
  • adjecitve
  • Not of the same kind; unlike other things

ever

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US / 'evə(r) /

UK / ˈɛvɚ /

A1
  • adverb
  • At any time; at all times in the future

part

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US / pɑ:t /

UK / pɑ:rt /

A1
  • adjecitve
  • To some degree; half; not fully
  • noun
  • Division of a book
  • Ratio of something, e.g. 3 of gin, 1 of tonic
  • A line in a person's hair, made with a comb
  • Character an actor plays on stage, movie, or TV
  • Some, but not all of a specific thing
  • Role in causing something to happen
  • verb
  • To make a line in a person's hair, by using a comb
  • To move two things apart creating a space
  • To leave someone, or to break off a relationship

hear

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US / hɪə(r) /

UK / hɪr /

A1
  • verb
  • To be aware of sound; to perceive with the ear
  • To be told or find out information or facts
  • To consider or listen to a court case

far

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US / fɑ:(r) /

UK / fɑr /

A1
  • adjecitve
  • A long way away
  • Being a long way away
  • adverb
  • To a large degree or extent

wait

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US / weɪt /

UK / wet /

A1
  • verb
  • To delay or not do something until later
  • To spend time until an expected thing happens
  • To remain in a place until a thing happens

ask

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US / ɑ:sk /

UK / æsk /

A1
  • verb
  • To say to someone that you want something

number

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US / ˈnʌmbə(r) /

UK / ˈnʌmbɚ /

A1
  • noun
  • Symbols such as 1, 2, 56, 793
  • Particular song or dance performed during a show
  • Total quantity or amount of things
  • verb
  • To put numbers on things
  • To assign a sequence within a group, series, set
  • To claim to be part of a larger group, series, set

name

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US / neɪm /

UK / nem /

A1
  • noun
  • What something or someone is called
  • verb
  • To state what someone is called, e.g. John

hand

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US / hænd /

UK / hænd /

A1
  • noun
  • Cards given to a player in a card game
  • Piece of a clock that points to the time
  • Someone who performs physical tasks or work
  • Body part at the end of a person's arm
  • Help for someone performing a particular action
  • Condition of having power or influence
  • Member of the crew of a ship
  • verb
  • To give something to someone personally

someone

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US / ˈsʌmwʌn /

UK / ˈsʌmˌwʌn, -wən /

A1
  • pronoun
  • Person who is not known or named

else

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US / els /

UK / ɛls /

A1
  • adverb
  • Otherwise; if you fail to
  • (Of person place thing etc.) besides; in addition

almost

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US / 'ɔ:lməʊst /

UK / ˈɔlˌmost, ɔlˈmost /

A1
  • adverb
  • Only a little less than, nearly, not quite

quite

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US / kwaɪt /

UK / kwaɪt /

A1
  • adverb
  • Not very; fairly
  • Very; In a complete or total manner

open

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US / 'əʊpən /

UK / ˈopən /

A1
  • adjecitve
  • Available for use; accessible
  • Not being hidden; available for others to see
  • Being available for customers to enter or use
  • Allowing everyone to use or take part in
  • Not secret anymore
  • Not closed or shut
  • Willing to accept new ideas and thoughts
  • noun
  • Name for a tennis or golf competition
  • verb
  • To make accessible or able to be used, e.g. road
  • To start the activities or services of a business
  • To make a space or hole appear in something
  • To move or change so that it is no longer closed
  • To start something, e.g. a new business

line

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US / laɪn /

UK / laɪn /

A1
  • noun
  • Border that divides two places or regions
  • Long crease in the skin, often from age
  • Mark that is long, straight and very thin
  • Row of words, letters or numbers that are written
  • Telephone connection
  • People waiting one behind the other; queue
  • Long thin wire, e.g. for electrical signal
  • verb
  • To put material along the inside of something

begin

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US / bɪ'ɡɪn /

UK / ˈbeɡɪn /

A1
  • verb
  • To do the first part of an action; to start

care

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US / keə(r) /

UK / kɛr /

A1
  • noun
  • Treatment you receive for your health or safety
  • Something that a person worries about
  • verb
  • To feel interest, concern, or worry
  • To look after someone or something

word

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US / wɜ:d /

UK / wɚd /

A1
  • noun
  • Unit of language that has a meaning
  • Promise
  • Short remark or piece of information
  • verb
  • To express something by choosing particular words

create

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US / krɪ'eɪt /

UK / kriˈet /

A1
  • verb
  • To make, cause, or bring into existence

wrong

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US / rɒŋ /

UK / rɔŋ, rɑŋ /

A1
  • adjecitve
  • Not morally or socially acceptable
  • Not right, incorrect; not true; bad
  • Being inappropriate or unsuitable
  • noun
  • Action that is harmful, unjust or illegal
  • verb
  • To harm someone or treat someone unfairly

lead

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US / li:d /

UK / lid /

A1
  • adjecitve
  • Being the main part in movies or plays
  • noun
  • Wire for electricity, computer, etc.; cable
  • Information that could help to solve a crime
  • Main part in a play or movie
  • Heavy, gray metal element
  • Rope used to tie something to stop it escaping
  • Act of being at the front in a race or game
  • verb
  • To show the way or guide others
  • To be at the front of a race or game
  • To travel in front of; go in advance of others

speak

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US / spi:k /

UK / spik /

A1
  • verb
  • To be able to use a certain language
  • To use words to tell information, express thoughts

matter

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US / 'mætə(r) /

UK / ˈmætɚ /

A1
  • noun
  • Material all things are made of that fills space
  • Problem or reason for concern
  • verb
  • To be of great importance; to count

send

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US / send /

UK / sɛnd /

A1
  • verb
  • To cause to behave or respond in a particular way
  • To cause mail or packages to go to another place
  • To move something quickly in a particular way
  • To give information or greetings to someone

meet

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US / mi:t /

UK / mit /

A1
  • noun
  • Sporting competition e.g. swimming
  • verb
  • To provide something that is necessary
  • To come together at a certain time or place

million

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US / ˈmɪljən /

UK / ˈmɪljən /

A1
  • number
  • 1,000,000

write

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US / raɪt /

UK / raɪt /

A1
  • verb
  • To compose letters and words on paper or a screen
  • To invent or create a computer program
  • To create a song or piece of music

piece

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US / pi:s /

UK / pis /

A1
  • noun
  • A counter in a board game
  • Small part of something larger
  • verb
  • To put items together to assemble something

read

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US / ri:d /

UK / ri:d /

A1
  • noun
  • Person's name
  • verb
  • To take a measurement of a meter (e.g. gas meter)
  • To predict your future from cards, a crystal ball
  • To look at and comprehend the meaning of a text
  • To understand something about a situation

news

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US / nju:z /

UK / nu:z /

A1
  • noun
  • Broadcast on radio or TV about recent events
  • Information about recent events

large

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US / lɑ:dʒ /

UK / lɑ:rdʒ /

A1
  • adjecitve
  • Big; of great size; broad, tall, wide, or fat

answer

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US / 'ɑ:nsə(r) /

UK / ˈænsɚ /

A1
  • noun
  • Reply to a question someone asks
  • Solution to a problem or test question
  • verb
  • To reply to a question someone asks
  • To solve a test question or a problem

clear

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US / klɪə(r) /

UK / klɪr /

A1
  • adjecitve
  • Empty; without anything in it or on it
  • Being certain and without doubt
  • Being without any streaks, spots, or cracks
  • Easy to understand; well-explained; obvious
  • adverb
  • Completely; entirely; through the whole of
  • Away from; free from
  • verb
  • To recover from or remove a problem
  • To get rid of the entire contents of
  • To give permission for something to happen
  • To make a place or surface empty by removing
  • To prove that someone is not guilty or to blame

issue

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US / 'ɪʃu: /

UK / ˈɪʃu /

A2
  • noun
  • Important topic discussed, debated or argued over
  • Single edition of a magazine
  • verb
  • To make something available to be used or sold
  • To deliver a statement, etc. in an official manner

group

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US / ɡru:p /

UK / ɡrup /

A1
  • noun
  • Two or more musicians who play music together
  • Number of people or things gathered together
  • verb
  • To combine or collect objects or people together

company

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US / 'kʌmpənɪ /

UK / ˈkʌmpəni /

A1
  • noun
  • Good feeling from being with someone else
  • A business that sells things or provides services
  • Guests, especially in your home
  • Being with another person rather than alone

sell

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US / sel /

UK / sɛl /

A1
  • verb
  • To exchange something for money
  • To persuade people to do, like or agree

honestly

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US / ˈɒnɪstli /

UK / ˈɑnɪstli /

A2
  • adverb
  • With truth or sincerity; I'm being honest with you

action

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US / 'ækʃn /

UK / ˈækʃən /

A2
  • noun
  • Something that a person or thing does
  • verb
  • To act to do something

key

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US / ki: /

UK / ki /

A1
  • adjecitve
  • Important; necessary to make an action successful
  • noun
  • Answers to exercises, as at the back of a book
  • Something you use to open a lock or start a car
  • Button on a computer keyboard used for typing
  • List that explains symbols or abbreviations
  • verb
  • To enter information or data into a computer

store

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US / stɔ:(r) /

UK / stɔr, stor /

A2
  • noun
  • Place where things are kept for future use
  • Place where you can go to buy things
  • verb
  • To put things in a place for later use

information

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US / ˌɪnfəˈmeɪʃn /

UK / ˌɪnfɚˈmeʃən /

A1
  • noun
  • Collection of facts and details about something

social

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US / ˈsəuʃəl /

UK / ˈsoʃəl /

A1
  • adjecitve
  • Involving activity with people, e.g. in free time
  • Liking being with other people; friendly
  • Living together and depending on each other

track

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US / træk /

UK / træk /

A2
  • noun
  • A circular course for running
  • Course or way someone takes, e.g. in education
  • Path in a field or a forest made by walkers
  • Often circular course laid out for car racing
  • One of multiple musical recordings on an album
  • Band surrounding the wheels of a tank
  • Metal lines that trains ride on
  • verb
  • To use marks to follow a wild animal
  • To move a certain way/follow a particular course
  • To record and examine the progress of something

provide

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US / prə'vaɪd /

UK / prəˈvaɪd /

A1
  • verb
  • To make available; to supply for use
  • To make certain something will happen or be done
  • To offer or give something that is wanted, needed

report

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US / rɪ'pɔ:t /

UK / rɪˈpɔrt, ˈport /

A1
  • noun
  • Account of the necessary facts and information
  • The telling of news in the media
  • Official statement about something
  • verb
  • To submit a report or bill to the government
  • To write in a newspaper or speak on a news program
  • To state something officially
  • To officially present yourself to an authority
  • To describe something by telling it to others

appear

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US / ə'pɪə(r) /

UK / əˈpɪr /

A1
  • verb
  • To be seen, become visible; come into sight
  • To seem to be
  • To act in a play, movie, or be mentioned in media

card

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US / kɑ:d /

UK / kɑ:rd /

A1
  • noun
  • One of 54 pieces of paper used in a game of cards
  • Small piece of paper or plastic used as ID
  • verb
  • (Golf) to record how many hits you took

fix

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US / fɪks /

UK / fɪks /

A2
  • noun
  • Answer to a problem
  • verb
  • To arrange or prepare something
  • To attach something so it will not move or change
  • To dishonestly arrange the result of a game
  • To make an animal unable to produce young
  • To make something whole or able to work again

protect

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US / prə'tekt /

UK / prəˈtɛkt /

A1
  • verb
  • To defend someone or something from harm or danger

personal

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US / ˈpɜ:sənl /

UK / ˈpɚsənəl /

A2
  • adjecitve
  • Done by or to a particular person; individual
  • Concerning a person's private life or feelings

raise

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US / reɪz /

UK / rez /

A1
  • noun
  • Increase in a bet above another when playing cards
  • Pay increase
  • verb
  • To increase a bet above another when playing cards
  • To gather donations for a cause or charity
  • To bring up and educate a child to maturity
  • To bring a dead person to life
  • To increase a quantity, size, intensity or price
  • To lift (e.g. your hand) to a higher position
  • To mention a topic /issue for discussion; bring up
  • To increase (salary, etc.)
  • To grow or care for plants or animals

handle

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US / 'hændl /

UK / ˈhændl /

A2
  • noun
  • The part of a door you hold to open it
  • Thing you hold to carry or open a bag, pan etc.
  • verb
  • To cope with or take responsibility for
  • To control a machine, car etc.
  • To control or be controlled /used in a certain way
  • To deal with a particular situation/person; manage
  • To buy, sell, or move materials or goods
  • To hold, control, or use something with the hands
  • To touch objects with the hands to look at them

review

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US / rɪˈvju: /

UK / rɪˈvju /

A2
  • noun
  • Examination of soldiers and supplies
  • Opinion, as in a paper, about movie, book, or play
  • Studying again to remind yourself about something
  • verb
  • To carefully look at the quality of something
  • To formally examine something in the military
  • To write an opinion about movie, book, or play
  • To study again to remind yourself about something

access

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US / 'ækses /

UK / ˈæksɛs /

A2
  • noun
  • Way to enter a place, e.g. a station or stadium
  • verb
  • To be able to use or have permission to use

seriously

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US / ˈsɪəriəsli /

UK / ˈsɪriəsli /

B1
  • adverb
  • Involving or requiring great thought or study
  • To a large or extreme degree

immediately

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US / ɪˈmi:diətli /

UK / ɪˈmidiɪtli /

A1
  • adverb
  • Without any delay; straight away

decade

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US / ˈdekeɪd /

UK / ˈdɛkˌed, dɛˈked /

B1
  • noun
  • Period of 10 years

accord

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US / ə'kɔ:d /

UK / əˈkɔ:rd /

B1
  • noun
  • Agreement or harmony
  • An agreement or treaty between countries
  • verb
  • To be in harmony or agreement; consent
  • To give (someone) the respect due to them

affect

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US / ə'fekt /

UK / əˈfɛkt /

A2
  • verb
  • To cause a change in something else

steal

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US / sti:l /

UK / stil /

A1
  • noun
  • A bargain; something bought very cheaply
  • Act of taking the ball or a base from another
  • verb
  • To move quietly or secretly to or from a place
  • To secretly take something that belongs to another

discover

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US / dɪˈskʌvə(r) /

UK / dɪˈskʌvɚ /

A2
  • verb
  • To find something new that was not known before

lack

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US / læk /

UK / læk /

A2
  • noun
  • The state of not having or not having enough of
  • A shortage of something
  • verb
  • To not have, or not have enough, of something

datum

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US / ˈdeɪtəm /

UK / ˈdetəm, ˈdætəm, ˈdɑtəm /

B1
  • noun
  • Item of factual information

concern

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US / kənˈsɜ:n /

UK / kənˈsɚn /

A2
  • noun
  • Company, firm or business
  • Feeling of worry or anxiety
  • verb
  • To be about a particular topic
  • To have a direct impact on someone
  • To be responsible or mixed up in; to be involved
  • To feel worry or anxiety

credit

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US / 'kredɪt /

UK / ˈkrɛdɪt /

A2
  • adjecitve
  • Having a positive amount of money
  • noun
  • System to buy something and pay for it later
  • Points earned instead of money
  • Quality of having a good reputation for a reason
  • Points earned towards a university degree
  • verb
  • To add a certain amount of money to a total
  • To recognize someone's achievements or help

address

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US / ə'dres /

UK / əˈdrɛs /

A1
  • noun
  • Exact street location of a place
  • A formal speech to a group of people
  • verb
  • To write the place someone lives on a letter
  • To refer to someone or something formally
  • To make a formal speech to a group of people
  • To try to find a solution to; think about

interview

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US / 'ɪntəvju: /

UK / ˈɪntɚˌvju /

A2
  • noun
  • Meeting to ask questions to get information
  • verb
  • To formally ask questions about a given topic

solution

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US / səˈlu:ʃn /

UK / səˈluʃən /

A2
  • noun
  • Mix of a liquid and a solid or a gas
  • Way to solve or deal with a problem

safety

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US / ˈseɪfti /

UK / ˈsefti /

A1
  • noun
  • Device on a gun to prevent accidental shooting
  • State of being free from harm or danger

evidence

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US / 'evɪdəns /

UK / ˈɛvɪdəns /

A1
  • noun
  • Factual proof that helps to establish the truth

contain

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US / kənˈteɪn /

UK / kənˈten /

A2
  • verb
  • To keep something from spreading
  • To hold something inside something else

confirm

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US / kənˈfɜ:m /

UK / kənˈfɜ:rm /

A2
  • verb
  • To formally approve or check something
  • To provide evidence to establish the truth of

bank

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US / bæŋk /

UK / bæŋk /

A1
  • noun
  • A financial institution that keeps or lends money
  • The side of a river
  • A row of things in lines (e.g. computers)
  • verb
  • To put or keep your money in a bank
  • To turn a plane when flying; (of a plane) to turn

statement

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US / ˈsteɪtmənt /

UK / ˈstetmənt /

A2
  • noun
  • Record of activity in a bank account over time
  • Act or process of saying something formally

organization

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US / ˌɔ:gənaɪˈzeɪʃn /

UK / ˌɔrɡənɪˈzeʃən /

A2
  • noun
  • Group of people with a particular purpose

private

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US / 'praɪvət /

UK / ˈpraɪvɪt /

A1
  • adjecitve
  • Being away from others and quiet
  • (Information) personal; not to be seen by everyone
  • Not controlled by the government; not state-owned
  • noun
  • (Soldier of) lowest rank of a soldier in the army

email

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US / 'i:meɪl /

UK / 'i:meɪl /

A1
  • noun
  • A message like a letter sent by computer or phone
  • verb
  • To send an electronic letter via computer or phone

seek

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US / si:k /

UK / sik /

A2
  • verb
  • To ask someone for help
  • To search for; try to find or do; look for
  • To try to achieve something

properly

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US / ˈprɔpəlɪ /

UK / ˈprɑːpərli /

A2
  • adverb
  • In an appropriate or correct manner

confidence

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US / 'kɒnfɪdəns /

UK / ˈkɑnfɪdəns /

A2
  • noun
  • Feeling that you can do well at something
  • Feeling you can trust someone

customer

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US / ˈkʌstəmə(r) /

UK / ˈkʌstəmɚ /

A2
  • noun
  • Someone who buys goods or services from a business

terrify

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US / ˈterɪfaɪ /

UK / ˈtɛrəˌfaɪ /

B1
  • verb
  • To scare or greatly frighten

occur

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US / əˈkɜ:(r) /

UK / əˈkɚ /

A2
  • verb
  • To come to pass or to happen

request

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US / rɪ'kwest /

UK / rɪˈkwɛst /

A2
  • noun
  • Thing that has been asked for
  • verb
  • To ask for, usually politely and formally

secure

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US / sɪ'kjʊə(r) /

UK / sɪˈkjʊr /

A2
  • adjecitve
  • Being attached to something tightly and surely
  • (Place that is) locked, guarded and safe
  • verb
  • To get or achieve something with certainty
  • To firmly attach something to something else
  • To protect from danger or harm, keep things safe

establish

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US / ɪˈstæblɪʃ /

UK / ɪˈstæblɪʃ /

A2
  • verb
  • To set or create something to last for a long time
  • To use facts, evidence to show truth or clarity

bubble

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US / ˈbʌbl /

UK / ˈbʌbəl /

B1
  • noun
  • A small ball of air inside of a liquid
  • verb
  • (Of a liquid) to produce bubbles, as when boiling
  • To show intense emotion, e.g. excitement, anger

canada

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US / 'kænədə /

UK / ˈkænədə /

A1
  • proper noun
  • A country in northern North America, the second largest country in the world; population 35,900,000

employee

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US / ɪmˈplɔɪi: /

UK / ɪmˈplɔɪi: /

A2
  • noun
  • Person who works for someone else for payment

identity

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US / aɪ'dentətɪ /

UK / aɪˈdɛntɪti /

B1
  • noun
  • Collection of qualities that makes a person

laptop

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US / ˈlæptɒp /

UK / ˈlæpˌtɑp /

C2
  • noun
  • Portable computer small enough to use on your lap

internal

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US / inˈtə:nəl /

UK / ɪnˈtɚnəl /

B1
  • adjecitve
  • Being or happening in the body
  • Being, happening in a country, state, organization
  • Within or inside; interior; not external

management

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US / 'mænɪdʒmənt /

UK / ˈmænɪdʒmənt /

A2
  • noun
  • People who are in control of a business or group
  • The process of running an organization

upper

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US / ˈʌpə(r) /

UK / ˈʌpɚ /

B1
  • adjecitve
  • Located above others of the same kind
  • Being the northern part of a region
  • Being closer to the source of a river
  • noun
  • Drug that improves mood or increases energy
  • Something happy or encouraging
  • Top part of a shoe, other than the flat bottom

canadian

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US / kəˈneɪdiən /

UK / kəˈnediən /

A1
  • adjecitve
  • Concerning the culture and people of Canada
  • noun
  • Person from Canada

johnson

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US / ˈdʒɔnsn /

UK / ˈdʒɑnsən /

A1
  • noun
  • A man's penis.

harm

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US / hɑ:m /

UK / hɑrm /

A2
  • noun
  • Damage or injury
  • verb
  • To damage, injure, or hurt someone or something

shocking

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US / ˈʃɒkɪŋ /

UK / ˈʃɑkɪŋ /

A2
  • adjecitve
  • Very upsetting due to some unexpected event
  • verb
  • To affect someone with an electrical current
  • To cause great surprise, horror, or anger

frankly

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US / ˈfræŋkli /

UK / ˈfræŋkli /

B2
  • adverb
  • Speaking honestly and directly

finding

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US / ˈfaɪndɪŋ /

UK / ˈfaɪndɪŋ /

A1
  • noun
  • Something you discover or find out; a result
  • verb
  • To become aware of something that is happening
  • To discover or meet by chance
  • To decide if someone is guilty of a crime, or not
  • To learn through study, research, or effort
  • To discover something by looking for it

decline

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US / dɪ'klaɪn /

UK / dɪˈklaɪn /

A2
  • noun
  • A lowering in quality or value
  • verb
  • To bend towards the ground
  • To lessen in quality or value
  • To not accept an invitation or offer; refuse

insurance

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US / ɪnˈʃʊərəns /

UK / ɪnˈʃʊrəns /

A2
  • noun
  • Protection against loss/injury/death you pay for

requirement

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US / rɪ'kwaɪəmənt /

UK / rɪˈkwaɪrmənt /

A2
  • noun
  • A demand that someone does something
  • Something that is a necessity

info

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US / ˈɪnfəʊ /

UK / ˈɪnfoʊ /

B2
  • noun
  • Shortened form of the word 'information'

privacy

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US / ˈprɪvəsi /

UK / ˈpraɪvəsi /

B2
  • noun
  • State of being hidden from the presence of others

nickname

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US / ˈnɪkneɪm /

UK / ˈnɪkˌnem /

B2
  • noun
  • Name given by friends or family
  • verb
  • To give someone an informal name or title

restrict

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US / rɪ'strɪkt /

UK / rɪˈstrɪkt /

A2
  • verb
  • To prevent a person from doing something

corporation

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US / ˌkɔ:pəˈreɪʃn /

UK / ˌkɔːrpəˈreɪʃn /

A2
  • noun
  • Big company or a combination of several companies

behalf

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US / bɪˈhɑːf /

UK / bɪˈhæf /

B2

emphasis

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US / ˈemfəsɪs /

UK / ˈɛmfəsɪs /

A2
  • noun
  • Special attention, importance, or force
  • Stress placed on part of a word or phrase

exceed

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US / ɪk'si:d /

UK / ɪkˈsid /

B1
  • verb
  • To be greater in number, degree than something
  • To go above or beyond a limit or rule

breach

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US / bri:tʃ /

UK / britʃ /

B1
  • verb
  • To break laws or barriers (e.g. walls)

ought

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US / ˈɔːt /

UK / ˈɑːt /

B1
  • verb
  • Used to indicate duty or correctness, typically when criticizing someone's actions

urgent

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US / ˈɜ:dʒənt /

UK / ˈɜ:rdʒənt /

A2
  • adjecitve
  • Very important and needing immediate attention
  • That needs to be done quickly

insider

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US / ɪnˈsaɪdə(r) /

UK / ɪnˈsaɪdɚ /

A2
  • noun
  • Company worker who tells others company secrets

magnitude

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US / ˈmægnɪtju:d /

UK / ˈmæɡnɪˌtud, -ˌtjud /

B2
  • noun
  • Number representing force of an earthquake
  • Size or importance
  • Number representing the brightness of a star

database

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US / 'deɪtəbeɪs /

UK / ˈdetəˌbes, ˈdætə- /

A2
  • noun
  • Data stored in logical order to aid retrieval

barn

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US / bɑ:n /

UK / bɑrn /

B1
  • noun
  • Building on a farm where animals or crops are kept

vancouver

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US / vænˈkuːvə(r) /

UK / vænˈkuːvər /

A1
  • proper noun
  • A city and port in British Columbia, in southwestern Canada, on the mainland opposite Vancouver Isla
  • An industrial port city in southwestern Washington, on the Columbia River, north of Portland in Oreg

spokesperson

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US / ˈspəukspə:sn /

UK / ˈspoksˌpɚsən /

B1
  • noun
  • Advocate who represents another’s policy/purpose

regulatory

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US / ˈregjələtəri /

UK / ˈreɡjələtɔːri /

A2
  • adjecitve
  • Having the ability or authority to make rules

erode

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US / ɪ'rəʊd /

UK / ɪˈrod /

B1
  • verb
  • To destroy something gradually; be destroyed thus
  • To wear away gradually by water, ice or wind

misuse

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US / ˌmɪs'ju:s /

UK / mɪsˈjuz /

A2
  • noun
  • Incorrect use of something
  • verb
  • To treat a person or thing badly
  • To use something incorrectly

erica

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US / 'erɪkə /

UK / 'erɪkə /

A1
  • other
  • Any plant of the genus Erica

entrust

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US / ɪn'trʌst /

UK / ɪnˈtrʌst /

B1
  • verb
  • To trust someone with (a precious thing)

unmask

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US / ˌʌnˈmɑ:sk /

UK / ˌʌnˈmæsk /

B2
  • verb
  • To reveal the true nature of

cbc

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US / /

UK / /

A1
  • abbreviation
  • Canadian Broadcasting Corporation.

unencrypted

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US / /

UK / /

A1
  • adjective
  • (of information or data) not converted into a code that would prevent unauthorized access.
  • Introduction to Video Content
  • Manulife Bank of Canada has come under scrutiny after it was revealed that they failed to protect customers' highly private information for almost a decade. An insider has spoken out about this issue, citing the need for Manulife Bank customers to be aware of the situation. The insider describes the lack of proper security measures for millions of pieces of customer information stored in a database known as Data Barn. This includes sensitive data such as customer names, addresses, credit card numbers, and social insurance numbers. The insider warns that if this data fell into the wrong hands, it could be used for identity theft, opening lines of credit in someone else's name, and even selling the information to third parties. The revelation of the security concerns surrounding Data Barn prompted an internal review by Manulife Bank in 2020, almost ten years after the database was created. The review uncovered alarming findings, including unmasked credit card numbers, unencrypted emails containing customer information, and a lack of data tracking. The insider expresses deep concern over this situation, especially considering the magnitude of Manulife as an organization that can impact many Canadians. This breach of privacy raises serious questions about customer confidence in large corporations like Manulife and highlights the need for organizations entrusted with such sensitive information to take matters of data security seriously. The insider claims that despite efforts to address the issue, upper management failed to prioritize the urgency of fixing Data Barn.
  • Subtitles section
  • He's speaking out, he says, because Manulife Bank customers need to know.
  • It's honestly terrifying.
  • For almost a decade, he says, Manulife Bank of Canada didn't properly protect millions of pieces of customer information stored in a database employees nicknamed Data Barn.
  • Things like customer names, addresses, credit card numbers and social insurance numbers.
  • Personal data, the insider says, wasn't properly secured.
  • Could have ended up in the wrong hands if taken off-site.
  • Someone else is reading his words.
  • They could use it to steal your identity.
  • They could open up a line of credit in your name, get credit cards in your name, sell the information to someone else, and there's no way to ever know if it happened.
  • As concern over Data Barn started to bubble up in 2020, almost a decade after the database was created, the company began an internal review.
  • It led to this report.
  • Some key findings.
  • Credit card numbers were discovered unmasked, so employees who shouldn't see all 16 numbers could.
  • Employees were sending unencrypted emails containing customers' private information.
  • There was no way to track how data was being handled.
  • Customer info was being stored on laptops.
  • When I hear that it is a large organization, an established organization of that magnitude, and an organization that can affect many Canadians, it really is concerning and shocking, quite frankly, to hear that.
  • This data emphasis says big privacy issues in large corporations like Manulife can erode customer confidence.
  • A company that has been entrusted with caring for that information on behalf of Canadians really should be taking these matters very, very seriously.
  • The insider was part of a group that sought solutions, but he says upper management didn't think fixing Data Barn was urgent.
  • We should not be waiting for there to be a data breach before there's action.
  • There's a number of different things that ought to have been done here, and it doesn't appear that they have been done according to the report.
  • A spokesperson for Manulife declined our interview request.
  • In a written statement, Manulife said action was taken immediately after concerns were first raised to confirm the safety of customer information and further restrict internal access.
  • The company says the database meets or exceeds regulatory requirements for privacy.
  • Manulife also said there was never any evidence customer information had been misused.
  • The company did not provide a clear answer when asked how a lack of information means it can be sure no harm occurred.
  • Erica Johnson, CBC News, Vancouver.